Compare TeamViewer vs Xcitium

TeamViewer

Based on 140 reviews.

Xcitium

Based on 30 reviews.

Overview

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Information Not Available

Sample Customers

TeamViewer Business

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

TeamViewer Tensor

GE Oil & Gas, Android Police, Smartlaunch

TeamViewer Remote Management

Carey Paul Honda

Comodo RMM

76BITS, Aquaflam, Convey2Web

Popular Solutions

TeamViewer Business

16 reviews

TeamViewer Remote Management

1 reviews

TeamViewer Tensor

0 reviews

Comodo Advanced Endpoint Protection

4 reviews

Comodo cWatch

1 reviews

Comodo MDR

2 reviews

Top Industries

Manufacturing Company

12%

Computer Software Company

11%

Comms Service Provider

Retailer

Computer Software Company

12%

Comms Service Provider

11%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Arun Moolchandani
Human Resources Manager at a tech vendor
Our main use case for TeamViewer Business is that we use this tool on a daily basis to provide remote support to our...
Read full review of TeamViewer Business »
Nitesh Ranjan
Senior Software Engineer at a tech vendor
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
Read full review of TeamViewer Remote Management »
UdaySiddu
Software Consultant at a tech vendor
My company uses TeamViewer Tensor to provide services to our customers, like remote sharing or taking remote control...
Read full review of TeamViewer Tensor »
UdaySiddu
Software Consultant at a tech vendor
We install the software for our customers for purposes of controlling their businesses and resolving technical...
Read full review of TeamViewer Pilot »

Review 1 of 4

Navin Mohinani
CEO at a tech services company
The major use case for the product is mainly for endpoint security and endpoint management.
Read full review of Comodo MDR »
Bernardo Murillo
Director De Netquatro at a non-tech company
I use the solution to detect vulnerabilities in the site.
Read full review of Comodo cWatch »
Timothy Muriithi
Chief Information Officer at a tech consulting company
I'm personally reviewing Xcitium Open EDR. We haven't started selling it as a solution to other people. The client is...
Read full review of Open EDR »
Ishan Kukreti
Director at a security firm
The use case for the Comodo Advanced Endpoint Protection solution is very simple. Everyone is looking for a...
Read full review of Comodo Advanced Endpoint Protection »
Ishan Kukreti
Director at a security firm
We use it primarily for remote controlling and monitoring. The solution is patented, especially the endpoint...
Read full review of Comodo RMM »

Review 1 of 5

Customer Service

Pol-Balaguer
VS at a tech services company
We have not really used technical support. We haven’t come to a point where we have needed to seek help from TeamViewer.
Read full review of TeamViewer Business »
Stephen Achi
Cyber Security Head at a tech services company
We have received good support from the customer service team although at times we have waited a long time in the queue.
Read full review of TeamViewer Business »
Mohammad Yasin
IT and Procurement Executive at a marketing services firm
I have not used the support from TeamViewer.
Read full review of TeamViewer Business »
Stavros Tsakmakas
Junior Middle Office Officer at a financial services firm
I’ve never dealt with technical support in the past. I can’t speak to how they would be if someone needs help.
Read full review of TeamViewer Business »
Arun Moolchandani
Human Resources Manager at a tech vendor
The customer support is very proactive, dedicated, and supportive 24/7. They are one of the best customer support...
Read full review of TeamViewer Business »
Sanjay Patankar
General Manager at a manufacturing company
We've used technical support. We've been quite happy with their capabilities.
Read full review of TeamViewer Business »
Afsar Khan
IT manager at a recruiting/HR firm
My experience with customer support for TeamViewer Business is good; I have needed help from their support team...
Read full review of TeamViewer Business »
Mary Kambo
Penetration tester at a government
I haven't dealt with support very often. They have a contact page to reach them if you need assistance.
Read full review of TeamViewer Business »
JeffreyUrdan
CFO/COO at a healthcare company
We have used technical support very sparingly, but when we've used it they've been great. They are very responsive,...
Read full review of TeamViewer Business »
Anonymous User
Support analyst at a tech vendor
I have never used customer support for TeamViewer Business, so I cannot provide feedback on this aspect.
Read full review of TeamViewer Business »
ClementYUNES
Freelancer at a consultancy
The tech support was very straightforward, providing real-time chats or assistance.
Read full review of TeamViewer Business »
Kenneth Shikongo
Security and Support Engineer at a tech services company
TeamViewer Business customer support is excellent. I would rate the customer support a 9 on a scale of 1 to 10.
Read full review of TeamViewer Business »
Anonymous User
System Engineer at a tech services company
I have never used the support.
Read full review of TeamViewer Business »
Evrard Armel N'chott
Co-founder & Digital Transformation Officer at a energy/utilities company
I would rate technical support as 8/10.
Read full review of TeamViewer Business »
Anonymous User
CEO
I have not had to use technical support.
Read full review of TeamViewer Business »
Anonymous User
Web Administrator at a sports company
Technical support is usually prompt and helpful. Following their Twitter feed helps with monitoring for external...
Read full review of TeamViewer Business »
Anonymous User
Senior Administrator at a tech vendor
I have been satisfied with the support.
Read full review of TeamViewer Remote Management »
Dan Wilkening
Network Administrator at a construction company
The technical support has been great. The couple of times that I have ever needed anything, I will send an email. I...
Read full review of TeamViewer Business »
Bernhard Brandel
CISO at a university
I support others. I haven't felt the need to call support myself.
Read full review of TeamViewer Business »
Anonymous User
Computer Repair at a non-profit
Technical support is 8/10.
Read full review of TeamViewer Business »
Link Porterfield
Founding Member at a tech services company
I try to go to the TeamViewer forums before contacting their technical support. My interactions with the technical...
Read full review of TeamViewer Business »
Jason Miller
Application Engineer at a tech company
I haven't had a chance to use their tech support. I've only searched a couple times on forums.
Read full review of TeamViewer Business »
Anonymous User
Software Test Engineer at a tech services company
I have not contacted technical support.
Read full review of TeamViewer Business »
Anonymous User
Principal Owner at a consultancy
I didn't directly deal with technical support myself. I can't speak to how helpful or responsive they are.
Read full review of TeamViewer Remote Management »
Anonymous User
Director
We hardly have to use technical support. When I have in the past, they have been very good: prompt, professional and...
Read full review of TeamViewer Business »
Erkan Varol
SAP manager at a manufacturing company
I've never used technical support from TeamViewer.
Read full review of TeamViewer Business »
Anonymous User
Server and Applications Specialist at a comms service provider
I have only called to add a user license and it was a quick call.
Read full review of TeamViewer Business »
Anonymous User
Project Manager - IT Infrastructure team at a pharma/biotech company
In general, for the corporate version, it is excellent.
Read full review of TeamViewer Business »
GiancarloScali
Project Manager at a tech services company
When we needed some support, we receive a very quick response.
Read full review of TeamViewer Business »
Anonymous User
Project Manager at a media company
The customer support for TeamViewer Business is not bad, but not great either; I don't have to go to support many times.
Read full review of TeamViewer Business »

Review 1 of 30

Navin Mohinani
CEO at a tech services company
The technical support from Xcitium should be improved more. Users pay $60 per user per year, and in case there is an...
Read full review of Comodo MDR »
SAMUELMWANGI
Director at a tech vendor
We have no prior experience with technical support. I can't speak to how helpful or responsive they are. I've never...
Read full review of Comodo Advanced Endpoint Protection »
Bernardo Murillo
Director De Netquatro at a non-tech company
When I have issues, I contact the support team. I do not have any issues with support. Support is good.
Read full review of Comodo cWatch »
MichaelNdwiga
IT Officer at a healthcare company
It takes a lot of time to get through the support.
Read full review of Comodo Advanced Endpoint Protection »
Donald Baldwin
Principal Enterprise Architect at a tech consulting company
We very rarely have to use technical support, but when we've had to call them it's not been an issue. It's pretty quick.
Read full review of Comodo Advanced Endpoint Protection »
KrishnaKumar12
Managing Director at a security firm
The solution's technical support was fair enough since, at times, the support team takes time to respond. I rate the...
Read full review of Comodo Advanced Endpoint Protection »
Timothy Muriithi
Chief Information Officer at a tech consulting company
I haven't contacted Comodo support yet. Mostly, I'm getting help from videos and forums. I can check other queries...
Read full review of Open EDR »
CHATHURANGA-JAYAWEEEA
Product Security at a tech services company
I've contacted support in the past for patch requests. They have been fine in terms of support. Typically, within...
Read full review of Comodo Advanced Endpoint Protection »
Muhammad Waziruddin Ansari Ansari
Technical Account Manager at a tech services company
The technical support is great. They respond to questions very fast and in a very good manner. Whenever we have an...
Read full review of Comodo Advanced Endpoint Protection »
Krzysztof Noga
Information Security Administrator at a government
The technical support services are good.
Read full review of Comodo Advanced Endpoint Protection »
Ishan Kukreti
Director at a security firm
The technical support is fabulous. I rate the technical support a ten out of ten.
Read full review of Comodo RMM »
Ishan Kukreti
Director at a security firm
Customer support is generally satisfactory but could be improved, especially in terms of response time. Overall, it...
Read full review of Comodo Advanced Endpoint Protection »
MuratGun
IT Director at a consultancy
Our organization seeks out customer support directly and also indirectly through product partners. I would rate the...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Senior Technical Product Manager at a tech services company
I am happy with their support. We had some configuration issues in past, and their support was quick and helpful. I...
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Owner
The solution’s technical support is really good.
Read full review of Comodo RMM »
Vipin Garg
Co-Founder at a tech services company

Read full review of Comodo cWatch »
Anonymous User
Technical Sales Specialist at a comms service provider
The support comes through for any needs we have. The support team is very effective.
Read full review of Comodo Advanced Endpoint Protection »
Rajesh-Singh
CEO & MD at a tech services company
The technical support of the solution is okay. I'd rate it seven out of ten. Sometimes some of the customer care reps...
Read full review of Comodo cWatch »
Anonymous User
I.T. Specialist at a comms service provider
Their technical support was average.
Read full review of Comodo Advanced Endpoint Protection »
Anonymous User
Chief Information Technology Officer at a engineering company
The tool's technical support is active and very responsive.
Read full review of Comodo MDR »
Muhammad Waziruddin Ansari
Consultant at a consultancy
The technical support is impeccable. Whenever I reach out via email regarding any issues or inquiries, especially...
Read full review of Comodo MDR »

Review 1 of 21

Technical Support

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