Compare Ubiquiti vs WatchGuard

Ubiquiti

Based on 191 reviews.

WatchGuard

Based on 213 reviews.

Latest Research

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

December 2025

WatchGuard Secure Wi‑Fi vs. Ubiquiti WLAN

Updated: December 2025

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

December 2025

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

Updated: December 2025

Overview

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Information Not Available

Sample Customers

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

Ubiquiti Wireless

14 reviews

Ubiquiti UniFi Switches

17 reviews

14 reviews

21 reviews

13 reviews

0 reviews

Top Industries

Comms Service Provider

10%

Computer Software Company

Manufacturing Company

Government

Computer Software Company

11%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Donald Ochanda
Technical Manager at a non-profit
Currently, I'm using a model that has minimal usage of switches compared to the usage of wireless products.
Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at a computer software company
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
Donald Ochanda
Technical Manager at a non-profit
We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that...
Read full review of Ubiquiti Wireless »
Nadeem Nasir
IT Manager at a manufacturing company
I am using Ubiquiti UniFi exclusively for their video system, as I removed their wireless components. I utilize UniFi...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Michael-Foster
Head of IT at a hospitality company
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Pedro Soteras
CEO at a government
WatchGuard Firebox is configured as a perimetral firewall across all our locations. We have two sites that are...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

Ismaila Audu
Infrastructure Administrator at a legal firm
I seldom contact the technical support team as there is comprehensive documentation and FAQs available that help me...
Read full review of Ubiquiti WLAN »
Paul Robbertze
Technical Support Manager at a tech services company
We get good support from our reseller, but I find Ubiquiti's technical support not great at all. I've only dealt with...
Read full review of Ubiquiti UniFi Switches »
Thorsten Hansl
IT Manager at a retailer
I did not use their technical support, so I cannot rate it. However, the manuals, installation videos, and resources...
Read full review of Ubiquiti UniFi Switches »
MarekSzafrański
Senior Core Network Engineer at a pharma/biotech company
I haven't used the tool's technical support.
Read full review of Ubiquiti WLAN »
Jorge Costa Neves
IT Advisor at a aerospace/defense firm
I have not used technical support for Ubiquiti Wireless.
Read full review of Ubiquiti Wireless »
Ehindero Moses
Project Manager at a tech services company
They have a lot of documentation and YouTube tutorials. However, the technical support services could be better.
Read full review of Ubiquiti WLAN »
SimonWalker
IT Manager at a religious institution
I am very satisfied with Ubiquiti's tech support.
Read full review of Ubiquiti UniFi Switches »
George Ferns
Solution Architect - Networking and IoT at a wholesaler/distributor
Ubiquiti Wireless doesn't have any support that you can call. I've used their online support and it's not great. Part...
Read full review of Ubiquiti Wireless »
Alfred_Pullicino
IT Manager at a hospitality company
I've never needed the help of technical support. I can't speak to how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Murali Sunkara
Investor at a computer software company
Ubiquiti has had a bad rep for the support. I don't see that the best because I work with lots of people. I am a guy...
Read full review of Ubiquiti UniFi Switches »
Director_45785
Director at a tech services company
The technical support could be better. There are delays in response.
Read full review of Ubiquiti WLAN »
JoelGaari
Network Communication Solutions Manager at a tech services company
There's no good support.
Read full review of Ubiquiti WLAN »
Anonymous User
Senior Manager Infrastructure at a tech services company
I've had issues with technical support. When it came to dealing with interference, they weren't upfront about the...
Read full review of Ubiquiti WLAN »
Anonymous User
IT Manager
I've never needed any technical support for the product.
Read full review of Ubiquiti Wireless »
Anonymous User
General Manager at a tech services company
I've never contacted technical support. I can't speak to how helpful or responsive they would be.
Read full review of Ubiquiti WLAN »
Pardon Chishumba
IT Administrator at a outsourcing company
I've never directly dealt with technical support. There hasn't been an issue that has required us to reach out....
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Network Administrator at a tech services company
Customer Service: Very good.Technical Support: Excellent.
Read full review of Ubiquiti Wireless »
Dev-Patel
Consultant at a tech services company
I rate the technical support a four out of ten.
Read full review of Ubiquiti Wireless »
Walter Shelver
Owner at a tech services company
We work with local Ubiquiti support, which has been excellent. I would rate them eight out of 10.
Read full review of Ubiquiti Wireless »
Jambunathan_MS
Manager ITeS at a tech services company
The level of support is limited. When I am stuck with any technical issues, it takes a long time to fix. In fact, the...
Read full review of Ubiquiti UniFi »
Harvey Halasan
IT Staff at a university
I rate the support from Ubiquiti Wireless a four out of five.
Read full review of Ubiquiti Wireless »
Mariusz Czarnecki
CEO at a tech services company
We have no objections and nothing to complain about with their technical support. Everything is fine.
Read full review of Ubiquiti Wireless »
Saran S
Managing Director at a tech services company
I've never dealt with technical support. Everything works well and I've never had a reason to have to reach out. They...
Read full review of Ubiquiti WLAN »
Anonymous User
Co-Founder
Adequate
Read full review of Ubiquiti Wireless »
Anonymous User
Network Administrator at a consultancy
I have not had the opportunity to speak with the technical people, although the UniFi knowledge base is a very good...
Read full review of Ubiquiti UniFi »
Anonymous User
IT System Technician at a computer software company
I have not contacted technical support.
Read full review of Ubiquiti Wireless »
OM
Systems and networks manager at a retailer
I contacted Ubiquiti support once or twice, and it's okay. I didn't have any issues with Ubiquiti support, but I'm...
Read full review of Ubiquiti Wireless »
Ravikumar Subbiah
IT MANGER PAN-INDIA at a tech company
The customer service is good.
Read full review of Ubiquiti WLAN »
Nadeem Nasir
IT Manager at a manufacturing company
I would give them the lowest number. That's what they've earned, and that's what they deserve. That has nothing to do...
Read full review of Ubiquiti Wireless »
Nguyen Nhan Tuan
Group Head at a training & coaching company
I have been in contact with online support from the community and it is quite good.
Read full review of Ubiquiti WLAN »

Review 1 of 30

Arkadiusz Charuba
IT Specialist/Admin at a legal firm
I've never directly reached out to technical support.
Read full review of WatchGuard Firebox »
Andrew Ramsey
President at a tech services company
Their tech support is great.
Read full review of WatchGuard Firebox »
Anonymous User
Support Analyst at a logistics company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Director at a tech services company
We've dealt with support and they've been good overall.
Read full review of WatchGuard EPDR »
Anonymous User
Chief Information Technology Officer / Head Emel at a government
My company contacted the solution's technical support regarding the services, especially when we had some new...
Read full review of WatchGuard Firebox »
Anonymous User
Technical Support at a tech vendor
I think technical support is okay. When I log a case, they usually respond within a day. Then, if they need to do...
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at a media company
We've used technical support very rarely - reaction time is somewhere between two to four hours by email. You need a...
Read full review of WatchGuard AuthPoint MFA »
Norlia Jalani
Section Head, Information Technology at a transportation company
Technical support for Panda Adaptive Defense 360 is provided by the reseller, and they also do preventive maintenance...
Read full review of WatchGuard EPDR »
Rony Ariesman
Network Administrator at a manufacturing company
The solution's technical support is excellent.
Read full review of WatchGuard Firebox »
Anonymous User
Sr IT Security Consultant at a healthcare company
Customer Service: I had great encounters with all levels of customer service from the general help desk all the way...
Read full review of WatchGuard XTM [EOL] »
Kelly Carlisle
Manager IT at a hospitality company
I've never had to use their technical support. I've only used their online help. I've been able to find everything I...
Read full review of WatchGuard Firebox »
Anonymous User
systeembeheerder at a manufacturing company
Good.
Read full review of WatchGuard XTM [EOL] »
Victor Massey
Solution Architect at a tech services company
The support team is very knowledgeable. When I call support, they send articles that can be referenced. Usually,...
Read full review of WatchGuard EPDR »
Anonymous User
IT Audit Group Head at a tech services company
There are no problems with the technical support. If a problem occurs it gets resolved immediately with our technical...
Read full review of WatchGuard Firebox »
Reviewer843600
Director of Information Technology at a recreational facilities/services company
For everything that I've dealt with, their technical support has been really great about helping out and helping me...
Read full review of WatchGuard Firebox »
Tek KeeChuah
Director at a tech vendor
Technical support has been very good so far. We find them to be quite professional. We're satisfied with the level of...
Read full review of WatchGuard Firebox »
Renan Ruivo
IT Infrastructure at a tech services company
As a partner, we have direct access to development.
Read full review of WatchGuard EPDR »
Akhtarul Islam
CEO at a tech services company
The technical support is fine.
Read full review of WatchGuard XTM [EOL] »
Gert Vr
Systems integrator at a tech services company
If I encounter any challenges, I promptly create a support ticket with WatchGuard. Typically, within less than twelve...
Read full review of WatchGuard Firebox »
John Giacco
Network Administrator
I haven't used WatchGuard's technical support because it is an easy product to use.
Read full review of WatchGuard Firebox »
John Rhines
Network Administrator at a computer software company
I haven't had to use technical support very often, but when I have they've been great.
Read full review of WatchGuard Firebox »
Anonymous User
Director at a tech services company
Tech support has worked well for us. Most of their people are really knowledgeable.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Principal at a consumer goods company
We have not had to use their technical support.
Read full review of WatchGuard Firebox »
Jon Leib
Information Technology Specialist at a healthcare company
So far, I haven't needed to go to the solution's technical support.
Read full review of WatchGuard Firebox »
Anonymous User
Consultant at a tech services company
WatchGuard Firebox technical support is very easy for us to contact, and we also have presales engineers such as...
Read full review of WatchGuard Firebox »
Petri Alhainen
Administrator at a manufacturing company
The customer service and support team was good.
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a financial services firm
The level of support from WatchGuard is not as good as what we get from Cisco and other vendors. The response time is...
Read full review of WatchGuard Firebox »
Anonymous User
IT at a manufacturing company
IN China, the company doesn't really have any presence and so there isn't really technical support we can connect...
Read full review of WatchGuard Firebox »
Anonymous User
CIO at a healthcare company
I was in contact with the WatchGuard technical support three or four times. I was satisfied with them and their...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at a tech services company
The support for this solution is very good.
Read full review of WatchGuard AuthPoint MFA »

Review 1 of 30

Technical Support

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