Compare Ubiquiti vs WatchGuard

Ubiquiti

Based on 191 reviews.

WatchGuard

Based on 215 reviews.

Latest Research

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

February 2026

WatchGuard Secure Wi‑Fi vs. Ubiquiti WLAN

Updated: February 2026

Buyer's Guide

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

February 2026

Ubiquiti WLAN vs. WatchGuard Secure Wi‑Fi

Updated: February 2026

Overview

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Information Not Available

Sample Customers

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

WatchGuard Secure Wi‑Fi

Portsmouth Grammar School, HILOTEC

Popular Solutions

Ubiquiti Wireless

14 reviews

Ubiquiti UniFi Switches

17 reviews

13 reviews

22 reviews

12 reviews

0 reviews

Top Industries

Comms Service Provider

10%

Computer Software Company

Manufacturing Company

Government

Computer Software Company

11%

Comms Service Provider

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Donald Ochanda
Technical Manager at a non-profit
Currently, I'm using a model that has minimal usage of switches compared to the usage of wireless products.
Read full review of Ubiquiti UniFi Switches »
Donald Ochanda
Technical Manager at a non-profit
We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that...
Read full review of Ubiquiti Wireless »
Gabriele-Pizzigati
Senior Software and Systems Engineer at a computer software company
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
Nadeem Nasir
IT Manager at a manufacturing company
I am using Ubiquiti UniFi exclusively for their video system, as I removed their wireless components. I utilize UniFi...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Michael-Foster
Head of IT at a hospitality company
We use ThreatSync+ NDR for both network monitoring and detection and response.
Read full review of ThreatSync NDR »
Pedro Soteras
CEO at a government
WatchGuard Firebox is configured as a perimetral firewall across all our locations. We have two sites that are...
Read full review of WatchGuard Firebox »
Norlia Jalani
Section Head, Information Technology at a transportation company
We are using endpoint solutions such as Panda Adaptive Defense 360, but currently we are using Panda. We are using it...
Read full review of WatchGuard EPDR »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 4

Customer Service

SimonWalker
IT Manager at a religious institution
I am very satisfied with Ubiquiti's tech support.
Read full review of Ubiquiti UniFi Switches »
MarekSzafrański
Senior Core Network Engineer at a pharma/biotech company
I haven't used the tool's technical support.
Read full review of Ubiquiti WLAN »
Radek Skrivanek
Department Leader: Project Leadership Production Compact at a manufacturing company
We were satisfied with the support.
Read full review of Ubiquiti WLAN »
Sachin Vinay
Assistant Manager-Networks at a university
Technical support is good.
Read full review of Ubiquiti Wireless »
Alfred_Pullicino
IT Manager at a hospitality company
I've never needed the help of technical support. I can't speak to how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
OM
Systems and networks manager at a retailer
I contacted Ubiquiti support once or twice, and it's okay. I didn't have any issues with Ubiquiti support, but I'm...
Read full review of Ubiquiti Wireless »
Anonymous User
Network System Engineer at a tech services company
I was in contact with technical support for issues with the Cloud Key. I would rate them three out of five. The...
Read full review of Ubiquiti UniFi Switches »
Jambunathan_MS
Manager ITeS at a tech services company
The level of support is limited. When I am stuck with any technical issues, it takes a long time to fix. In fact, the...
Read full review of Ubiquiti UniFi »
Dev-Patel
Consultant at a tech services company
I rate the technical support a four out of ten.
Read full review of Ubiquiti Wireless »
Anonymous User
General Manager at a tech services company
I've never contacted technical support. I can't speak to how helpful or responsive they would be.
Read full review of Ubiquiti WLAN »
Anonymous User
Team Lead at a tech services company
There is enough material on the internet if you need to resolve a problem. You don't have to contact their support.
Read full review of Ubiquiti Wireless »
Hansel Baro
Senior Site Reliability Engineer / System Administrator at a hospitality company
Currently, their support is mostly through email or chat. It would be good and helpful if there is a hotline that you...
Read full review of Ubiquiti Wireless »
Nadeem Nasir
IT Manager at a manufacturing company
I would give them the lowest number. That's what they've earned, and that's what they deserve. That has nothing to do...
Read full review of Ubiquiti Wireless »
Anonymous User
Senior Network Engineer at a healthcare company
We have not had a good experience with customer service and support. They are virtually non-existent.
Read full review of Ubiquiti Wireless »
Pardon Chishumba
IT Administrator at a outsourcing company
I've never directly dealt with technical support. There hasn't been an issue that has required us to reach out....
Read full review of Ubiquiti UniFi Switches »
Paul Traynor
Owner at a financial services firm
I have not contacted technical support. I have read through the documentation.
Read full review of Ubiquiti UniFi Switches »
Mariusz Czarnecki
CEO at a tech services company
We have no objections and nothing to complain about with their technical support. Everything is fine.
Read full review of Ubiquiti Wireless »
Dev-Patel
Consultant at a tech services company
I rate the technical support a seven out of ten.
Read full review of Ubiquiti UniFi Switches »
Eli Abitbol
Director at a tech services company
Ubiquiti technical support is very good.
Read full review of Ubiquiti Wireless »
Anonymous User
Network Administrator at a tech services company
Customer Service: Very good.Technical Support: Excellent.
Read full review of Ubiquiti Wireless »
Puji Rachmanto
lecture at a educational organization
We're extremely disappointed with Ubiquiti support. We need more local support.
Read full review of Ubiquiti Wireless »
Anonymous User
IT Director at a manufacturing company
We haven't had a reason to contact technical support yet.
Read full review of Ubiquiti UniFi Switches »
Adilson Dombaxi
Junior Network Engineer at a energy/utilities company
The support they provide for the solution is great.
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at a tech services company
The one bad part, it is almost nonexistent and relies on a user community.
Read full review of Ubiquiti UniFi »
Doru Ilasi
Senior solutions architect at a computer software company
We have never needed to contact tech support.
Read full review of Ubiquiti UniFi Switches »
Harvey Halasan
IT Staff at a university
I rate the support from Ubiquiti Wireless a four out of five.
Read full review of Ubiquiti Wireless »
Anonymous User
Principal Consultant at a tech services company
This is a simple product and we haven't had the need or cause to seek support.
Read full review of Ubiquiti Wireless »
PeterMuiruri
IT Manager
Ubiquiti UniFi Switches' support is good.
Read full review of Ubiquiti UniFi Switches »
Saranjit Kainth
Head of IT at a tech services company
The free support from Ubiquiti for UniFi Switches has been very good. The team is knowledgeable and efficient.
Read full review of Ubiquiti UniFi Switches »
Patrick Van Gorp
ICT department at a government
I have only once contacted support via mail.
Read full review of Ubiquiti WLAN »

Review 1 of 30

Amjad Edris
Technical Support Engineer at a security firm
Technical support is good.
Read full review of WatchGuard EPDR »
Carlos Jesus
Owner at a tech vendor
I find the service support to be slow at times, especially in terms of response and case resolution.
Read full review of WatchGuard Firebox »
ScottEastman
Project Consultant at a healthcare company
The tool's support is responsive and very helpful.
Read full review of WatchGuard Firebox »
Carlos Coris
Network and System Technician at a tech services company
The customer service and support team is good. We like the support.
Read full review of WatchGuard EPDR »
CarlosArdila
Project Manager, Information Technology at a construction company
The technical support is awesome. We are a scalable partner with them. Whenever we need expert assistance from...
Read full review of WatchGuard Firebox »
Christoph Schmalisch
IT Datenbankprogrammierer at a tech services company
Their support is good. They have a very responsive hotline.
Read full review of WatchGuard EPDR »
Raphael Diacamille
Administrateur Systã¨Mes Et Rã©Seau at a construction company
I recommend giving the technical support for WatchGuard Firebox a nine on a scale from one to ten.
Read full review of WatchGuard Firebox »
Alexey Shcherbatyi
Network Administrator at a tech services company
I would rate WatchGuard's tech support at the highest mark of five out of five. I was very pleased with them. We were...
Read full review of WatchGuard Firebox »
Anonymous User
Information Technology Support Specialist at a financial services firm
We had an issue once where a PC didn't allow us to install the software. There was some conflict with the other...
Read full review of WatchGuard EPDR »
FelixCheung
IT Director at a manufacturing company
We haven't had any issues so we haven't contacted their technical support. It's been quite stable over the year since...
Read full review of WatchGuard Firebox »
Filip Hajek
Consultant at a tech services company
The technical support is excellent. The technical team knows what they are doing and any request or question we have,...
Read full review of WatchGuard EPDR »
Anonymous User
I.T. Manager at a construction company
I haven't had to use their technical support in about seven years.
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a financial services firm
Technical support needs more people who have good technical skills and knowledge instead of just sharing...
Read full review of WatchGuard AuthPoint MFA »
Anonymous User
System Administrator at a retailer
The technical support is very fast and reliable. They are very professional. We have never had any issues with the...
Read full review of WatchGuard Firebox »
Reviewer843600
Director of Information Technology at a recreational facilities/services company
For everything that I've dealt with, their technical support has been really great about helping out and helping me...
Read full review of WatchGuard Firebox »
Manish Nalawade
Owner at a tech services company
The technical support is good.
Read full review of WatchGuard Secure Wi‑Fi »
Ron Cook
IT & Telecommunications at a aerospace/defense firm
The technical support is awesome, really great. When I open a ticket, I either get a response back on that ticket or...
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
Manager
We get good support. It can take a bit longer only in the case of a specific problem that even they are not aware of,...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at a tech services company
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Anonymous User
SAP Specialist Engineer at a import and exporter
Customer Service: It depends on the partner. Technical Support: Tech support is sometimes a little bit slow.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Project Engineer at a tech services company
Customer Service: It's pretty good. Technical Support: It's very good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network Administrator at a retailer
There was an incident, back in the day, where I called for support and the guy sort of brushed me off. It was very...
Read full review of WatchGuard Firebox »
Zachary Russ
Lead IT Systems Engineer/Solutions Architect at a non-profit
All of my interactions with the technical support team of WatchGuard Firebox have been great, so far. The support...
Read full review of WatchGuard Firebox »
Anonymous User
ICT Manager at a engineering company
A nine out of 10.
Read full review of WatchGuard EPDR »
John Rhines
Network Administrator at a computer software company
I haven't had to use technical support very often, but when I have they've been great.
Read full review of WatchGuard Firebox »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
Technical support has always been top-notch when you can get through. Sometimes you're on hold for up to an hour, but...
Read full review of WatchGuard EPDR »
FlorianBUIS
Infrastructure Administrator at a manufacturing company
The support is good but we've had some difficult situations because not everyone in support is good when it comes to...
Read full review of WatchGuard Firebox »
Rick Phillips
IT Manager at a real estate/law firm
Tech support has been good. It's gotten a lot better the past few years; it's very much improved. Twelve years ago it...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at a tech services company
The technical support for this solution has been great in our experience.
Read full review of WatchGuard Secure Wi‑Fi »
Gevorg Harutyunyan
Software Developer, Head of IT Department at a tech vendor
The technical support is very bad. The price is very high, the response time is very long, and technical support does...
Read full review of WatchGuard XTM [EOL] »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.