As of January 2026, in the AI Customer Support Services category, the mindshare of Deloitte APEX Cognitive Self Service Agent is 9.7%. The mindshare of UST Store Digitization Platform on AWS with Retail Store Modernization is 8.6%. The mindshare of XenonStack Amazon Personalize Based Recommendation Engine is 8.6%. It is calculated based on PeerSpot user engagement data.
AI Customer Support Services Market Share Distribution
Product
Market Share (%)
Deloitte APEX Cognitive Self Service Agent
9.7%
UST Store Digitization Platform on AWS with Retail Store Modernization
8.6%
XenonStack Amazon Personalize Based Recommendation Engine
Flexa Cloud Viger on AWS is ideal for scalable cloud deployments. Its valuable features include seamless integration and robust security. There's room for improvement in enhancing deployment speed and offering more customizable features according to diverse business requirements. Users seek more transparent pricing and support.
TrackIt offers efficient time tracking useful for project management. Its valuable features include integration with popular tools and detailed reporting. However, some users find that customization options could be expanded, and mobile app performance needs improvement. TrackIt is appreciated for aligning with diverse workflows.
