I use Adobe Pro mainly for separating documents, organizing pages, preparing pages, editing pages, combining pages, e-signing, and making fillable forms.
Seamless document management with efficient organized pages feature and useful editing tools
What is our primary use case?
How has it helped my organization?
Adobe Pro has streamlined the process for managing and organizing invoices and reconciliations in my accounting role. It has allowed me to insert spreadsheets into organized pages easily and efficiently.
What is most valuable?
The organized pages feature is particularly valuable as it allows me to separate invoices and merge spreadsheets with the relevant documents. The ability to add notes and text to PDFs and the array of tools available, even in the free version, are also very useful.
What needs improvement?
The one issue I've encountered in the past involved compatibility between Microsoft PDF and Adobe. That said, it seems to have been resolved in recent years. Another improvement could be making the 'rotate pages' feature in Adobe Reader more accessible, as it's currently somewhat hidden.
For how long have I used the solution?
I have been using Adobe products since 2012.
What do I think about the stability of the solution?
I haven't had any major issues with stability, particularly since the compatibility issues between Microsoft PDF and Adobe have been resolved.
What do I think about the scalability of the solution?
Adobe products work well, but there may be some issues if users are not familiar with all the functionalities or if they do not have advanced computer skills.
How are customer service and support?
I have always had good experiences with Adobe's customer service. They are helpful, although sometimes the accents are hard to understand for Americans.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
At other places I've worked, we've always used Adobe, though initially, we tried Foxit, which was not satisfactory. We also use Microsoft PDF for simple tasks.
How was the initial setup?
The initial setup is pretty straightforward and easy. However, I am familiar with the software, having managed admin licenses since 2016.
What about the implementation team?
If there are issues with firewalls or permissions, IT intervention is required, but generally, the process is smooth.
What's my experience with pricing, setup cost, and licensing?
Adobe Pro feels a bit expensive, particularly for nonprofits, even with a discount. The cost can add up quickly, especially with enterprise licensing fees.
Which other solutions did I evaluate?
We also use Microsoft PDF, especially when working within Edge and 365, but Adobe Pro remains preferred for more advanced functionalities.
