Valuable Features
Extremely powerful drill down capability across .Net/Windows and Java based applications
Ability to record application execution from user, system and code levels
Full video and client level capture and recording of user sessions
Extremely flexible deployment including connected mode (agent connects to controller) or standalone agent recording. The solution also provides the ability to allow clients to navigate to a url and execute the recording workflow using a "light agent approach"
Ability to provide diagnostics with the same agent for JVM/IIS tier in addition to deep granularity and visibility at OS level
Improvements to My Organization
Provided rapid ability to triage and diagnose customer production environments- exercises that normally would take weeks could be accomplished in hours with AppSight
Ability to provide run-time production problem resolution capabilities
Allowed onshore testing teams to collaborate very effectively with offshore development teams via the pre-production workflow features offered by AppSight
Room for Improvement
Development
Quality Assurance and Testing
Production Problem Resolution
Use of Solution
6 Years - BMC AppSight - Application Problem Resolution
Deployment Issues
Very complex deployment which takes time to understand and master
Instrumentation is very powerful, but can overwhelm systems and at times cause instability
Stability Issues
Scalability Issues
Yes, BMC AppSight is similar to other legacy APR/APM tools requires incremental infrastructure (servers and storage) to be provisioned as the agent deployment increases.
Customer Service and Technical Support
Customer Service:
Currently, the service levels offered by BMC for this solution are very poor. Prior to 2012, the service levels for this product were excellent due to a very talented team maintained at BMC
Technical Support:
Currently, the technical service levels offered by BMC for this solution are very poor. Prior to 2012, the technical service levels for this product were excellent due to a very talented team maintained at BMC
Initial Setup
Initial set up requires assistance from subject matter experts due to complexity and variety of deployment options and the potential for introducing instability
Implementation Team
Initial deployments were assisted by BMC technical services, thereafter the Scicom team grew this expertise in house
ROI
Depending on workflow and deployments and situations- ROI can be extremely high to marginal due to technical expertise required to sustain an enterprise deployment. ROI for AppSight should be calculated using several dimensions including reduction in development tickets, QA roundtrips and MTTR for production incidents.
Pricing, Setup Cost and Licensing
Evaluate your resource needs for this tool and be honest about use cases- based on that ensure that your license sizing is not "overboard".
Other Advice
Ensure a strong technical SME with development or engineering background is available to support this products implementation.
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