Service and Support
Users praise CA Datacom's customer service for its exceptional support, with quick responses and effective problem-solving. The technical staff displays a strong understanding of issues, offering valid answers promptly or engaging in deeper problem-solving when needed. Their responsiveness is noted around the clock, providing personalized, one-on-one attention, establishing a strong rapport with clients. Many appreciate the speed and efficiency in connecting them with experts, rating the service highly.
Deployment
Users find CA Datacom's initial setup straightforward and easy to implement. It has evolved from complex processes to simpler installations through improvements like active upgrades and distribution via Cora Software Manager. Installations are mostly standard for mainframe products, with swift technical support addressing errors efficiently. Users appreciate the enhanced upgrade process, observing significant simplifications over the years. Many with experience do not face significant difficulties or delays while handling current upgrades.
Scalability
CA Datacom demonstrates excellent scalability, consistently handling increased data and tables efficiently. Organizations observe consistent engine performance regardless of data volume, attributing this to effective system hardware use and memory buffering. They experience no scaling issues and report enhanced CPU efficiency over time. Performance meets all criteria, and users see no future problems. Many rate scalability as exceptional, confirming its ability to meet increasing demands without compromising functionality.
Stability
Stability of CA Datacom is highly rated by users, with numerous positive comments about its consistent performance. Users mention rare issues, such as a user-defined procedure call and an upgrade difficulty, but they appreciate prompt support. Google users equate stability to a 9.5 out of 10, acknowledging occasional outages when attempting certain actions. Professionals from Verizon and IBM rarely encounter stability issues and consider it reliable, comparing it favorably to other database management systems.
