We use the solution for virtual meetings and communication.
Very stable but exceptionally costly
What is our primary use case?
What is most valuable?
Webex Experience Management works well in general, we haven't had any issues with it. It is stable and useful.
What needs improvement?
I wouldn't say it needs any improvement on the technical side, but it could be less expensive.
For how long have I used the solution?
What do I think about the stability of the solution?
I would rate it a ten out of ten for stability.
What do I think about the scalability of the solution?
It is a fairly scalable solution and it does not require any maintenance. I would give it a ten out of ten for stability. Approximately 100 people use Cisco Webex Experience Management at our company. I do not use it every day, but other employees do. Unless it becomes more affordable, we do not plan to increase the usage of the solution at our company.
How are customer service and support?
I have not had any need to contact technical support over the past ten years.
What's my experience with pricing, setup cost, and licensing?
Cisco Webex Experience Management is very expensive but there are no additional charges after it's purchased. I would rate it a ten out of ten in terms of costliness.
What other advice do I have?
My advice for someone considering implementing Cisco Webex Experience Management in their company is that it's a good product. You should try to negotiate with Cisco for pricing and terms that suit your budget and needs. Overall, I would rate the solution a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
