Cornerstone Learn Reviews

I am taking care of Cornerstone as a customer. We create cases, host sessions, create playlists, and manage e-learning. We open registrations, save session recordings, and manage mandatory course completions through Cornerstone. We are using it across ten industries like healthcare, manufacturing, automotive, and agriculture.

Creating a session requires just one click, which makes data ready efficiently. Reporting-wise, Cornerstone is the best. It allows internal content management, playlist creation, using external links for learning, and supports various AI training. All the compliance training, code of conduct, and audits are handled through Cornerstone, making it beneficial.

Cornerstone needs to be more adaptable by generating content by just giving keywords, similar to other LMS in the market.

I've been using this solution for months.

I rate the stability a nine out of ten. It does not have significant issues and is reliable.

Customer service and support are very user-friendly and supportive. I rate them nine out of ten.

Positive

We had used PeopleStrong, Vibha Learning, and Sana Learn before.

The setup is very easy with few steps. Creating sessions is straightforward.

Cornerstone automates follow-up for mandatory courses, saving time previously spent on nominations and manual tracking.

Cornerstone is reasonable in terms of pricing and not very expensive compared to other LMS.

We considered PeopleStrong, Vibha Learning, and Sana Learn. Cornerstone's customizability made us choose it.

If you want to make the job easier, go for Cornerstone Learning. I rate the overall solution nine out of ten.

We use the solution to manage learning programs, including virtual instructor training, online training, etc.

The solution's feature for tracking and accessing learning data works the best. Our employees can access the training modules through a reliable and stable portal.

The solution is easy to use. It has an accessible layout and user interface.

The solution's administrative features need improvement. For circular training, converting handwritten rosters to digital format is complicated. Also, there could be a feature for attendance through QR codes or scanners. In addition, its integration with Microsoft Teams for virtual sessions is very complicated. They should improve these particular areas.

We have been using the solution for 15 months.

The solution is very stable. I haven't seen any downtime issues in the last two to three years. They even inform us in advance in case of maintenance.

The solution is scalable. We have more than 50,000 users for it. Although, we encounter scalability issues with its e-commerce features.

The solution's technical support needs improvement. The team responds to the ticket request after a week's time. Sometimes, even after a week, we don't receive a satisfactory update about the issues we raised. Also, it takes at least a month to fix any errors.

In comparison, SumTotal's support system is proactive. They respond to the tickets the next day. Its interface is good as well. Also, it has e-commerce features in-built. We don't have to buy a separate product for that.

Cornerstone's team executes the maintenance by releasing patches every quarter. Our solution team tests the patches in case of errors.

The solution's pricing depends on the specific volume requirements of the organizations.

I advise others to identify their organization's HR data structure before implementing the solution. Also, check for quality issues in learning data, clean it up, and then continue the process to avoid complexities.

I rate the solution a seven out of ten.

We primarily use the solution as a way to allow people to take online courses. 

When you need to serve big organizations and you need to train thousands of employees, it's hard to organize on-site courses. With online training, you can train people online quickly and at the same time. 

The learning assignment management works very well.

It has great reporting features. 

The curriculum is helpful.

It offers great organizations.

There are events that are very useful.

It's stable.

The solution scales well.

Technical support is great.

It's easy to set up.

So far, everything we need works as expected. 

There are no missing features. 

I've used the solution for three years. 

The solution is stable and reliable. I'd rate stability ten out of ten. There are no bugs or glitches. It doesn't crash or freeze. 

It's quite scalable. I'd rate scalability ten out of ten.

We are at the maximum right now. We do not have plans to increase usage. 

Technical support has been good overall. 

Positive

We did use other solutions. This solution is by far better.

The initial setup is not complex. It is straightforward. 

I'm not familiar with the pricing. I don't know the exact cost of the solution. 

I'm using the latest version of the solution. It's SaaS so it is always the latest.

I'd recommend the solution to others. It is excellent.

I'd rate it ten out of ten.

We are using Cornerstone Learning to house and track the usage of all of our train offerings.

Cornerstone Learning has helped my company by allowing us to make sure all required training is completed on time.

The most valuable feature of Cornerstone Learning is the reporting and learner transcripts.

I have been using Cornerstone Learning for a year and a half.

Cornerstone Learning has had adequate stability.

The scalability of Cornerstone Learning is good.

We have approximately 1,000 users using this solution in my organization.

We do not plan to increase the usage of the solution.

The technical support from Cornerstone Learning could improve.

I rate the support from Cornerstone Learning a three out of five.

Neutral

I have not used another solution prior to Cornerstone Learning.

Cornerstone Learning's initial setup was complex, but I don't see that as a downside. It was complex because there is a lot of customizing and a lot of settings that can be done in the setup.

We did a lot of the deployment work in-house but we did have a consultant available for questions and troubleshooting.

We did not see a return on investment but we understood it was going to be a  business expense. We don't expect to be making money on it, it was an acceptable business expense.

The solution cost approximately $47,000 annually.

My advice to others is to be very cautious when customizing your implementation. Usually, the out-of-the-box versions is the most stable.

I rate Cornerstone Learning a seven out of ten.

Cornerstone Learning is used for corporate and mechanic training for an automotive company.

The most valuable features of Cornerstone Learning are the welcome page and the learner's home. It is user-friendly and graphically appealing.

Cornerstone Learning can improve reporting. If they had a harmonization of the administration UIs it would be great.

I have been using Cornerstone Learning for approximately two and a half years.

The stability of Cornerstone Learning is good.

Cornerstone Learning is scalable.

One of my customers had approximately 220,000 users using this solution in their company.

The support from Cornerstone Learning can be better but they were okay. The quality of the first-level support could do better. You start investigating and escalating the support and then you receive a different answer. The quality of the support could be better.

The initial setup of Cornerstone Learning is complex, but this is normal. The full deployment took approximately half a year as a standard deployment.

For our large customer with 220,000 users we had a team of 10 consultants for maintenance and support of Cornerstone Learning. Additionally, from the customer side, they had at least four or five people.

The price of Cornerstone Learning depends on many factors, such as size and negotiations. 

If you have special requirements, then you have to use their engineers and have special projects that they need to scope and then you have to pay for it. However, that's only if you have special requirements and typically these are more or less one-time fees. For example, you need some background jobs that runs every day. Then you need them to set them up and that costs money.

My advice to others is for them to think about the complexity of their security roles.

I rate Cornerstone Learning a nine out of ten.

There is no perfect solution.

We used it for training and talent management. We were using its SaaS version.

Their integration features with other platforms are valuable. It is also relatively easy to use. Their library of training modules is fairly robust as well.

The configurability of the modules made it flexible for our business needs. 

There are some configuration elements that require Cornerstone engineering resources. It would be nice if we could self-serve. 

I would like the ability to manage the user interface or the navigation and layout of the pages that are displayed to end-users.

We were on premium support, but we struggled on a fairly regular basis with the support model in terms of the turnaround times, especially during peak times surrounding end-of-year reviews and things like that. When things went wrong and we needed immediate attention, sometimes, we struggled to get the turnaround times that we were looking for.

I used it within the last year, but I no longer work for the company that uses the product.

It is stable. Its uptime is similar to or better than its competitors.

We had no problems with scalability. We were approximately 50,000 to 60,000 employees strong, and we scaled up and down multiple times without real issue.

It was being used in the entire organization. All employees were using it from an end-user perspective. They were consuming the content and adding content to it. It was being used daily. Cornerstone has a pretty robust suite. We were not using all of the modules that they offer. We used the training platform and the talent management platform, but the users were in it daily to execute their jobs. We used it a lot for compliance items or ongoing training. So, it was definitely a key part of our HR software strategy.

I would rate them a six out of 10. That's primarily driven by the timeliness of responses and the number of interactions it takes to explain the problem and get an appropriate solution. One of the challenges is that because they have a decentralized support model, you don't get the same representative who understands how we have configured the system. So, they're learning it anew every time we have to escalate a ticket. However, we don't have to escalate a ton of tickets. It's probably one of the platforms that require fewer tickets, but when those tickets are raised, they're generally of extreme importance to the business. So, we need a quick turnaround time.

Neutral

We used a combination of off-the-shelf and homegrown products previously. The primary reason for switching was the scalability and the enterprise focus of Cornerstone's products. It is recognized as one of the industry leaders in the talent space.

I wasn't a part of the deployment, but six to nine months is probably a decent time frame for its implementation. It also depends on how complex your organization is. We had two system admins who facilitated the ongoing support and maintenance of the product, as well as the evolution of the configuration of the product. You would probably need five to six additional resources for deployment.

In terms of maintenance, Cornerstone does release regular updates, and we have to ensure that those updates don't impact our existing configuration. It does take active maintenance. Additionally, we evolve the platform ourselves with the configuration options that Cornerstone delivers to meet our business needs. That's more about the evolution of the product, but some people might call that maintenance as well.

That's a tricky one. There is cost avoidance, and then there are benefits. From a cost avoidance perspective, regarding our compliance, we have got an ROI, even though it is hard to measure. The only time you can really measure that is when you're audited and you fail. In terms of the benefits, we haven't done a real good job of measuring ROI. It is more anecdotal than it is financial or measurable.

It is a premium product, and it is on par with its competitors. It isn't out of scale with what the market is demanding. We're always looking at ways of trimming costs, but we haven't had a lot of flexibility with pricing and/or options with Cornerstone. So, its price is decent.

There are ad hoc engineering costs when we are required to use a Cornerstone resource. Additionally, when we choose to integrate with third-party platforms, there is a setup and maintenance fee for these data integrations. They need to be built into our ongoing budget as we expand our offerings.

I would advise talking to other customers and also making sure that you have a clear understanding of what support you'll receive from Cornerstone during the implementation period and after the implementation. I would also advise to pilot it before you roll it out universally. Build in enough time with your legacy solutions so that you can pressure test it for all of your business use cases, and then, finally, if you're going to support it in-house, make sure that you have dedicated people for it, and they have appropriate Cornerstone delivered training.

I would rate it an eight out of 10.

I mainly use this solution for back-end management, role management, system configuration, and just generally firefighting for issues that businesses have related to internal configuration problems.

Cornerstone Learning comes up trumps in the reporting space (although the reports aren't perfect, and there are times when we have to go back to Cornerstone to get back-end reports). In the general sense of being able to get information from one place in a similar format, this is one of the better solutions.

The most valuable feature is how easy it is to learn and use. It's built off the Microsoft Word format, so if you can use Word, you'll be able to figure this out. 

The existing test functionality is really old-fashioned, basic, and limited. The interface is also ugly because they haven't upgraded their UI in years. I know they're working on a new version, but they're really not moving fast enough with it. In addition, they're selling new modules using Netflix-style licensing, which doesn't sit well with a lot of business strategies, and which may cause drama going forward as the old functionality clashes with the new. In the future, I would like to see some more cohesive rationale between the releases - sometimes, a new functionality comes out, and it doesn't make an awful lot of sense next to whatever it was against.

I've been working with Cornerstone Learning for about ten years.

Cornerstone Learning is relatively stable - the only times you get moments of instability are during new releases, but Cornerstone plan their releases very far in advance, so you're forewarned that they will happen and can take it in stride.

Cornerstone is pretty decent at scaling up and adding users and information.

The technical team is pretty good, but first-level support can be a bit hit and miss with response time and knowledge.

Neutral

The setup is a walk in the park - it's possible to get it deployed in three weeks, assuming no business processes cause delays.

We've seen a lot of return on investment with this solution, getting a lot of good integration and feedback.

I would rate Cornerstone Learning eight out of ten.

Cornerstone Learning has helped our company by enabling us to use reporting and learning.

The most valuable features of Cornerstone Learning are how extensive the configurable the solution is. 

The recruitment module needs to be improved in Cornerstone Learning. 

In the next release of Cornerstone Learning, they can improve the inconsistencies.

I have been using Cornerstone Learning for approximately six years.

Cornerstone Learning is a stable solution.

The scalability of Cornerstone Learning is good.

We have approximately 60,000 people using this solution.

Cornerstone Learning is being used intensively and we don't expect it to increase.

I rate the technical support from Cornerstone Learning a three out of five.

We were using other similar solutions previously but we switched because we wanted to stop using many solutions to one.

The initial setup of Cornerstone Learning is complex. The process took approximately six months.

I rate the initial setup difficulty level of Cornerstone Learning a four out of five.

We used the vendor for the implementation of the solution.

I rate the ROI of Cornerstone Learning a four out of five.

I rate the price of Cornerstone Learning a four out of five.

There are not any additional costs other than the standard licensing fees.

I evaluated other solutions before choosing Cornerstone Learning.

My advice to others would be for them to create user stories.

I rate Cornerstone Learning an eight out of ten.

It was our learning management system. I was responsible for all the GCP training for the entire organization. So, we used the Cornerstone system to create and assign training for the whole company.

It was on the cloud, and it was global.

It was better than the previous learning solutions we had. We liked that it was global. We liked that you don't have to be logged into the company network to be able to use it. Those were really big benefits for us. 

Dynamic assignments were valuable.

There is a need for quite a bit of improvement. The reporting side of things definitely needs a lot of improvement. At the moment, it gives you a data dump. You have to open it up in Excel and filter out the bits that you don't want and need.

The whole system itself is not so user-friendly from an administrative side. The way we used it is that we assigned curricula to our learners. So, if there were due dates on a certain learning object, those due dates weren't shown at the curricular level.

Another thing that we found was that where we used groups, the groups were attached to the assignments for the curricula. For example, if you have a group with about 30,000 learners in it, and if a learner left that role and moved into another role, you literally have to scroll through the pages one by one or three at a time to find that learner and remove that learner from the group. That's the only way that you could get them out of the group so that they were no longer assigned to that curricula. We spent a lot of time doing that. We asked for simply being able to search in the group for a learner and be able to remove them that way. We should be able to just remove people a lot easier. We should also be able to just delete a group. Certain people, such as super users and super admins, should be able to delete the groups. At the moment, there's no way that you can delete them. There should be a way to remove them to keep the system clean. 

It was so vast in terms of what we could do in the system, but there was a lot of the functionality we didn't need, and we had to bypass that. From that aspect, it would be nice to have a default so that those selections are not available to us. That stops people from doing things wrong in there.

I used it for two years. I used it in my last role, which ended on the 31st of March. I'm not using it at the moment.

There were times when things didn't work. For example, if we had training that had a due date on it, we had to put the due date on the learning object level, and some learners didn't see the due date. They didn't realize there was a due date because not all our training had a date. The Cornerstone people we liaised with did recommend that we don't use any due dates at all because they were aware of that problem, but we had to. As a compliance company, we had to make sure that we have due dates for our training. So, there were times when those due dates didn't show, which was a problem.

It depended on what task you were working on in the system. For example, if we were administrating the groups or the assignments, it worked fine. If we were working on curricula, for some reason, the system was really, really slow. It took a long time to actually find the curricula, and it took a long time to do anything in that. It would depend on what time of the day you went in there. If you, for example, went in on a Sunday, or you went in on a Saturday evening, the system worked fine, but if it was like a normal workday on a Monday at about three o'clock in the afternoon when there were more people using the system, the system was really slow. So, for that particular task, it was slow, and you wouldn't want a lot of people to be in there.

We had first-level support, which was someone in our organization. They then liaised with the technical team. There were quite a lot of issues. That was because of the complexity of our organization and the sheer number of people who were going into that system to use it.

It was complex. That could be because of the way we used the system, but it was very complex.

It was done by the organization. HR decided on Cornerstone for the company. It was the learning management system that we had to adapt to and use, but the way that we used training in the GCP environment was quite complex. So, there was a lot of added complexity for us.

I'm not aware of the costs. It must have been something for which we paid.  Every single employee in the company had some kind of access to Cornerstone because that's how they got to their training.

I would advise really thinking about how you're going to set it up and your training in there. Try and make it as uncomplicated as you can. Once you are in there and you've added your own complexities to that system, it is quite difficult to then try and rectify or improve anything. For example, if you create groups, you can't delete those groups.

I'd rate it an eight out of ten. That's because when it works well, it's brilliant. 

This is the e-learning platform we use to launch compliance training.

It is a one-stop-shop solution, where you can actually log in using your Windows username and password, and the single sign-on can be configured with this LMS.

Since the system uses the same credentials, you can be automatically logged in to your Cornerstone platform, where you can see the training sessions that are assigned to you.

As a technical lead, I can see the report of each team member's performance.

From recruiting to termination, everything can be handled with this system. The user information from the company's database can be automatically fed into this system using APIs, and all of the information is in real-time. Thus, if an employee is terminated it will automatically close the account in the Cornerstone platform. Similarly, if someone is hired, they will automatically get access within one day because everything is linked. As everything is automated, the manual admin tasks are fewer.

Another valuable feature is the ability to purchase courses. For example, there are training sessions that have courses associated with it. There is a shopping cart that you can use to individually purchase courses by using your credit/debit card or coupons. The Cornerstone system will send the cost to the ERP system within the company, that is, the outbound database. This means that you can assign courses to this platform and even carry out the transactions within this system.

This platform follows GDPR rules, which means that this system has its dedicated legal entity fields that can be anonymized based on requirements. For example, in Germany you cannot store data for more than five years. In this case, we can configure the system in such a way that all of the German employees' data after resignation are removed from the platform within five years.

From a functional perspective, it is perfect because it has a strong structure and design.

Even though the system has a number of features, design wise the user interface is a little bit complicated. It is hard for the user to navigate properly. Because the system has so many features, it has a lot of tabs and links. Sometimes, people get confused as to where to go and search.

Also, the user interface is not that great compared to that of other platforms. From a learner's interface point of view, it has limitations on the design side.

The certification in Cornerstone is very basic. It has a strong foundation, and you can configure it however you want to, but the template or the user interface for configuring a certificate or how the user gets a certificate needs to be improved.

I've been using it for more than a year.

It is highly stable. The server won't go down easily because they have dedicated databases and data warehouses in different countries. This means that even though one system is down, it'll automatically connect to another data warehouse in a different country. Thus, the solution is highly available, and there won't be any issues connecting to the system.

We contacted technical support only during implementation. They have a very good process for handling tickets. There is a dedicated portal for raising any concerns or requests and a private wiki site as well, where you can find most answers.

For a company, there are only one or two persons who can raise a ticket with them. You will get a reply from them within a day. It's a good service and is an organized way of solving issues.

The initial setup will easily take around two to three months.

I would rate the price at four on a scale from one to five because it's a very expensive product.

It's expensive because the demand is high, and it's a very popular platform as well because it is used by many multinational companies.

If your requirements are for launching e-learning or training sessions, then I would not recommend this solution. There are simpler platforms with very good user interfaces that are also cost effective.

However, if you need to track courses, assign job roles, do performance appraisals, perform recruiting functions, and configure your system with your company's ERP system and other active directories, then this solution will be a good fit.

It has been a very useful solution for us, and I would rate it at eight on a scale from one to ten.