Service and Support
IBM Db2 Warehouse's customer service shows mixed experiences. Some users find the response time slow, causing delays, while others appreciate the quality of support once engaged. Technical support efficiency varies, with some rating it poorly and others satisfied. Documentation is comprehensive, aiding partners. Some face challenges in troubleshooting development issues. Response may take days, but escalation leads to detailed assistance. Business support is highly responsive, offering swift resolutions to technical inquiries.
Deployment
Many found IBM Db2 Warehouse’s initial setup straightforward, highlighting quick deployment, especially with Docker compliance. However, when integrated with IBM Cloud Pak for Data, setup was complex, depending on enterprise requirements and environment readiness. While some rated the setup high, noting its ease and support, others faced challenges due to organizational size and complexity, requiring significant time and collaboration with IT support.
Scalability
IBM Db2 Warehouse demonstrates scalability, with many organizations running it on optimized hardware and utilizing both ad-hoc queries and services workload. Scalable with big data, it suits different enterprise businesses. Some rate scalability high, while others mention slower new releases. Without issues when resources are available, it's deemed capable of handling larger data volumes. Maintenance often requires multiple team members, emphasizing the importance of hardware and infrastructure adjustments for optimal efficiency.
Stability
IBM Db2 Warehouse exhibits notable stability, with some users rating it as high as ten out of ten, though occasional issues necessitated support intervention. Its Docker compliance contributes to reliability. Opinions vary slightly, with ratings ranging from seven to ten. Stability is influenced by surrounding environment factors, such as server and network configurations, but inherent stability remains strong.