Service and Support
IBM Db2 Warehouse customer service responses range from quick to delayed. Some users report long wait times for support, sometimes two to four days, though others find support responsive. Quality of assistance improves significantly once engaged, with escalations to development proving effective. Documentation is comprehensive. While some rate technical support poorly, others appreciate its comprehensiveness. Issues arise often in development environments, although some users have managed successfully without contracted support.
Deployment
Many found IBM Db2 Warehouse's initial setup straightforward and quick, often taking just a few hours. Some, however, encountered complexity, especially when deploying on IBM Cloud Pak for Data or in larger company environments. Deployment time varied depending on specifics, with some needing additional support due to internal policies. Overall, it was noted for its efficiency but required appropriate preparation for seamless implementation.
Scalability
IBM Db2 Warehouse demonstrates varying scalability potential. Many suggest it is scalable, effective with both ad-hoc queries and service workloads. It can handle big data, though some enterprises find its scaling insufficient. Hardware and environment adjustments might improve performance. While some rate its scalability highly, noting it scales with adequate resources, others cite long update cycles similar to Oracle. Multiple users manage and maintain it effectively, indicating diverse scalability experiences across users.
Stability
IBM Db2 Warehouse is considered stable by users, with ratings typically ranging from seven to ten out of ten. Many users highlight its Docker compliance, adding to its reliability. Some experienced issues that required external support for resolution. Stability can vary depending on the environment, such as server configuration and network conditions. Despite these variables, users generally find it stable and dependable.
