Service and Support
Customers report mixed experiences with NetApp ONTAP's customer service and support. While some praise quick responses, knowledgeable engineers, and effective escalation, others mention difficulties reaching specialized support, slow initial responses, and lengthy resolution times. Users appreciate 24/7 availability and helpful resources, but wish for improved initial contact and streamlined processes. Ratings typically range between 8 to 10 out of 10, with requests for better proactive strategies and regional responsiveness.
Deployment
Many users found NetApp ONTAP's initial setup straightforward, especially with guidance from trained professionals or third-party tools. However, some experienced complexity, particularly with customizations, legacy migrations, or larger infrastructures. Upgrades were noted as smooth, and automation tools like Ansible helped streamline processes. While familiarity with NetApp's systems eased setup efforts for some, others highlighted challenges with data migrations and configuration adjustments, indicating varying experiences based on user expertise and implementation scale.
Scalability
NetApp ONTAP displays impressive scalability, meeting the varied needs of users across different industries. It facilitates easy expansion by adding nodes and storage capacity, supporting both scale-out and scale-up models. Users report satisfaction with its capabilities, citing its adaptability in managing large and diverse workloads. While most agree on scalability excellence, some note limitations with specific configurations or environments. NetApp ONTAP maintains a favorable reputation for scalability, appealing to organizations seeking flexible data management.
Stability
NetApp ONTAP stability is rated highly by users, though minor bugs and occasional random crashes are reported. Many organizations find it extremely stable, experiencing minimal downtime and no major issues. Frequent updates have improved its robustness, making ONTAP a reliable choice for long-term use. Some users note hardware failures and minor instabilities during upgrades, but these are typically resolved quickly. Overall, ONTAP is trusted for its strong performance, feature set, and stability.
