Service and Support
Many users have not engaged with Redis support, while others find the technical team knowledgeable and efficient. Some organizations rate the support highly, describing it as excellent, though one rating mentioned is three out of ten. It seems that in-house support teams often address issues internally without needing external help from Redis.
Deployment
Redis's initial setup is generally simple and user-friendly. Installation is straightforward with clear documentation. Basic configurations are easy, but advanced setups, such as clustering, require more attention. Users initially unfamiliar with Redis may need time to gain expertise. Some report no difficulties, while others mention challenges with secure server configurations, emphasizing the need for technical knowledge. Managing Redis, especially as a SaaS, is low-maintenance. Integration with existing applications is smooth.
Scalability
Redis is highly scalable, efficiently handling both small and extensive workloads. Features like clustering, data partitioning, and support for cloud-based storage enhance flexibility. Users praise its ability to scale seamlessly across various environments and workloads, integrating easily with cloud services for increased capacity. While some mention challenges with non-clustered systems, many find scaling straightforward with proper configurations, and tools like AWS or Azure allow further scalability customization. Predictable performance and easy storage expansion are consistently noted.
Stability
Users consistently find Redis stable, with no major performance issues. Stability is often rated between seven to ten out of ten. Its reliable architecture, including replication and Sentinel for high availability, contributes to its robustness. Accurate memory calculations can prevent stability concerns. Redis supports heavy loads and maintains data integrity with RDB snapshots and AOF logs. Regular updates and community support enhance stability further. While some improvements are noted under heavy user load, users generally experience minimal downtime.