Rocketlane Reviews

Rocketlane in my organization is mainly used to manage client-facing implementation projects, specifically in the Professional Services department, and it is the project management platform that we use to manage all of our customer-facing implementations.

A typical workflow is that a customer is sold, the booking is closed and passed to me, and I stand up our Rocketlane project plan template that has all of the customer's details from their ServiceNow and Salesforce onboarding integrations. From kickoff until project closure, all of their tasks are managed within Rocketlane.

The main use case is that our project plan is customer-facing, so it is an opportunity for the customer to follow along in the customer portal with their implementation, which hopefully reduces friction.

The best features that Rocketlane offers include automated workflows for getting feature request approvals, change request approvals, and escalating risks. I appreciate that Rocketlane automates all of those communications and gets them to the right executive stakeholders for decisioning and actioning.

Rocketlane has positively impacted my organization by providing project managers and the PMO with a single source of truth, allowing us to see each other's projects and utilizations, share templates, track our time together, and unify us as a team.

One of the most frustrating things about Rocketlane is that for new tasks not part of the template, if they are not assigned a duration, moving the date range of a phase does not automatically move those tasks. I also wish Rocketlane Sheets allowed for expanding the width and height of rows in the same way as Google Sheets or Microsoft Sheets.

Rocketlane has a fairly decent AI product, but the issues I have with it are more about the way my organization builds the prompts. It could be vastly improved, and I would love it if a Rocketlane product manager reached out to my leadership to help improve those prompts.

I have been using Rocketlane since November 2025, which is approximately seven months.

In my experience, Rocketlane is stable, but being a web-based software, there are typical issues such as transient network issues that can arise.

Rocketlane is totally scalable, and I love it as a scalable product.

The customer support at Rocketlane is amazing, and I would rate the customer support a ten or even an eleven, as it is the best of any product I have ever used.

Before Rocketlane, I used Microsoft Project, and the reason to switch was based on a recommendation from my leader.

While I do not know that Rocketlane has specifically saved time, reduced errors, or improved customer satisfaction, it has absolutely surfaced customer communication, allowing us to receive customer feedback almost instantaneously on tasks and milestones. This proactive insight has allowed us to course-correct where customer satisfaction has been lower than desirable.

When I joined NICE, the process for highlighting risks included creating a ServiceNow ticket for an incident, filling out a risk form, attaching that to an email, and sending it to an executive who may or may not check their inbox, which resulted in no tracking of risk mitigation. However, with Rocketlane, I enter that risk into a form within a task, and a communication is generated to my leader that I am escalating the risk. Every week my manager is able to filter down to risks on the portfolio and see each project manager's risk across her portfolio with the tasks associated to them, which has been incredibly helpful because no one is asking me where my risk documentation is.

I advise others looking into using Rocketlane to really understand their project process and implementation process before building anything in Rocketlane.

I love the webinars and fun videos that Rocketlane produces. They are very fresh and create excitement around the brand, which is really appealing because project management tools can be very dry.

I provided an overall review rating of seven out of ten.

Rocketlane is used to track project tasks that are under development or need to be developed, and primarily serves as a project management product. When implementing a solution like an LOS implementation for a client, different timelines and criteria are tagged, such as requirement gathering and particular tasks that need to be completed. These tasks are mapped in Rocketlane along with timelines for each task, including how much time each will take and completion estimates. When tasks are configured in Rocketlane, they are assigned to a particular SPOC based on requirements. The SPOC completes the development or task and provides updates once finished.

The best feature of Rocketlane is the ability to divide tasks into different categories: To Do, In Progress, Completed, or Need Revamp. These configurations stand out the most.

To Do tasks indicate those that need to be picked up for development or completion. In Progress represents tasks that are currently being worked on. Completed shows tasks that have been picked up and finished from beginning to end. Revamp indicates that a particular task needs to be completely modified.

The implementation of Rocketlane has significantly reduced project deadlines, allowing us to deliver projects on time and even ahead of schedule. For example, a project with a six-month timespan was delivered fifteen days early, and those fifteen days were kept as buffer time for any enhancements the clients wanted. This has positively impacted the organization.

I do not see a statistics or reporting part in Rocketlane that could be implemented. That is the only suggestion I can provide.

Rocketlane has been used for the last three years.

Rocketlane is stable.

Rocketlane is highly scalable.

Customer service is pretty good.

Negative

No previous solutions were used before Rocketlane.

A return on investment has been seen. As mentioned earlier, projects are delivered ahead of timeline, and additional time is saved during that period. Additional revenue has also been generated.

The setup cost is quite good and within market standard, actually lower compared to market standard. Setup cost and licensing are both pretty good, and the pricing is acceptable.

Before using Rocketlane, Microsoft Project Management Tool was evaluated, but it was quite high for the budget. Rocketlane was chosen because it is within budget and offers the same features.

Rocketlane should be considered if the budget is low, as it is definitely worth going for. The overall review rating for this product is nine out of ten.