ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
| Author info | Rating | Review Summary |
|---|---|---|
| Office Manager with 51-200 employees | 4.0 | I find Phone Assistant and Service Portal very useful, and customer/technical support is responsive and helpful. While there are occasional quick outages, VoIP was a great improvement over our old POTS system. |
| IT Director and Manager at a healthcare company with 51-200 employees | 4.5 | No summary available |
| Project Specialist with 51-200 employees | 4.0 | I've used ShoreTel Sky for 3 years, finding its features easy to use and connecting our 15 branches. While initial network and intermittent VOIP issues occurred, customer service was knowledgeable and responsive. |
| Director of Online Operations at a manufacturing company with 51-200 employees | Shortel Sky has been great for us, especially with high employee turnover, allowing quick setups. The portal is good, though call flow needs improvement. Customer service is helpful but slow to respond. | |
| Infrastructure Expert at a computer software company with 51-200 employees | 4.0 | I value the easy admin tool and excellent mobility (softphone, app) that enables remote work. Deployment was smooth, and support is great, despite minor upgrade hiccups. It was a positive switch from our old PBX. |
| Business Analyst at a healthcare company with 51-200 employees | 3.0 | I value the visual voicemail and reporting that helped reduce hold times. However, the system lacks a unified experience, with features spread across different platforms, and work-from-home setup was challenging. |
| Recruiter with 1,001-5,000 employees | I've used this mobile unit for five years, finding it valuable for interactive work across locations. Deployment was issue-free, and I've received excellent customer and technical support. |
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