What is our primary use case?
I have been using the SonicWall Global VPN Client for thirty years. We have a company here in Brazil that has extensive access to our customers' networks, all through site-to-site VPNs for managing. All of these companies use VPN client connections for remote access. I'm a VPN connection from my own site. When I'm traveling, I use SonicWall Global VPN Client to access my servers and my entire network, as do our customers.
What is most valuable?
The SonicWall Global VPN Client is a very good product. Once I was connected for four days in a row with no faults or interruptions. It's fast, stable, and works. It's simple and effective.
We use robust encryption protocols with the SonicWall Global VPN Client. These protocols help with maintaining confidentiality and security of the network data across our organization. Today it's a fact that you have to cryptograph your servers, hard disks, desktops, everything. The VPN is just part of that.
The experience with the setup process and user interface of the SonicWall Global VPN Client is very easy. With the SonicWall Global VPN Client, you create a connection to the firewall, set up the cryptographic settings, keys, and passwords. Then download, create a download file, import in the client, enter username and password, and it's done. It is absolutely very simple.
What needs improvement?
The only thing that we don't really appreciate about SonicWall, not specifically SonicWall but in general, is the SSL VPNs. We're still using GVC, the SonicWall Global VPN Client.
The SonicWall Global VPN Client doesn't have automatic updates features. You have to update manually every time. If you're in version 4.10, you have to reinstall or upgrade it manually. It's simple, requiring only basic steps, but you have to do it manually. There's no option to do this automatically.
The SonicWall Global VPN Client does not integrate well with many other solutions in the security field within our organizations.
For how long have I used the solution?
I have been using the SonicWall Global VPN Client for thirty years.
What do I think about the stability of the solution?
When it comes to the Windows VPN client, I find security to be a significant concern. It's not secure and it's very unstable.
How are customer service and support?
Every time I have used the SonicWall support, the staff has good experience and understands the problem while trying to solve it. In 30 years, I experienced only one problem that lasted three to four days, which took longer than usual to resolve.
How would you rate customer service and support?
What about the implementation team?
We have our staff that applies these updates to the companies. In a Windows environment where we use tools from Microsoft or any other clients' updates application, we can deploy products by scripts or other methods. SonicWall has no way to update the client automatically. There's no SonicWall Windows updates feature.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, normally a firewall box or appliance comes with some licenses. When we develop a solution for a company with a hundred users, normally 10% of that has remote access. So 10 VPN licenses are enough for a whole company. If we move to 20 users, we double the number. It's not expensive. It's a good price, neither cheap nor expensive. I'd rate it a five.
Which other solutions did I evaluate?
Regarding the comparison of the SonicWall Global VPN Client to Cisco or Fortinet for VPN services, I have experience with Fortinet VPN Client through my wife's company. It's terrible and not easy to use. It's unstable, fails frequently, has bad support, and no logs. It's a worse product from a technical perspective. Cisco in the past was worse because you had to do extensive setup in the VPN client. Trying to make a VPN with the Windows client required many manual steps. SonicWall Global VPN Client requires only two or three steps to complete.
What other advice do I have?
We only serve local clients.
The flexibility and deployment options with the SonicWall Global VPN Client are very flexible. It's a simple product that works. The SonicWall Global VPN Client is something that someone created and it's very good.
On a scale of 1-10, I rate this solution a 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other