Service and Support
Toad Data Point customer service and support are highly regarded. They provide excellent support, appreciate feedback, and improve consistently. Users report prompt, responsive assistance, resolving issues such as licensing within a day. Individuals have experienced smooth interactions, leveraging both phone and online support. A vibrant user community actively contributes to resolving queries, with Toad Data Point team members participating directly. Their commitment to quick and quality service enhances the user experience.
Deployment
Users found Toad Data Point's initial setup straightforward, converting easily from tools like Hyperion. Installing the software involved a simple download and installation process. Deployments are user-friendly with an ELA, allowing unlimited endpoint use. Button-click installations are common. Version changes pose no difficulty, enabling automatic conversion of data sources. Security setups may vary, but one person can manage installation, supported by maintenance agreements. Automatic updates, typically unnoticed, enhance ease of use.
Scalability
Toad Data Point is recognized for its scalability, supported by a responsive team and compatible with Power BI for growth planning. Companies emphasize its efficient development capabilities, though Mac-associated costs limit scalability. Users note the need for improvements in SQL integration for seamless database operations. Its scalability is seen as competitive compared to other platforms, with organizations planning further adoption while managing budget considerations with per-user licensing.
Stability
Toad Data Point is described as very stable, with no major concerns about stability. Some users note occasional issues with Windows update synchronicity and minor lag when exporting large data volumes. New releases sometimes present problems, but these are quickly resolved. Crashing and lagging are not significant issues, according to feedback from users.