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AnkurGupta7 - PeerSpot reviewer
Technical Architect at Evon Technologies Pvt
Real User
Top 10
Comes with auto-scalability features but UI require time to understand
Pros and Cons
  • "Amazon API Gateway facilitates our serverless architecture, particularly with Lambda, by allowing us to perform various tasks. For instance, Lambda functions authorize API calls, execute multiple workloads, and integrate with other services like Azure and Kubernetes. Additionally, we leverage Lambda functions behind the Amazon API Gateway to query databases, process data, and interact with different systems."
  • "The tool's UI requires time to understand."

What is our primary use case?

We are integrating the Amazon API Gateway for one of our projects in phase four. We also use our built-in agent assist system to connect the customer to the backend. It handles and processes API calls for the application's responses.

What is most valuable?

Amazon API Gateway facilitates our serverless architecture, particularly with Lambda, by allowing us to perform various tasks. For instance, Lambda functions authorize API calls, execute multiple workloads, and integrate with other services like Azure and Kubernetes. Additionally, we leverage Lambda functions behind the Amazon API Gateway to query databases, process data, and interact with different systems.

The tool's most valuable aspect is its scalability. It empowers us to expose endpoints internally or externally, adapt to various requirements such as rate limiting, and ensure security measures for API utilization.

What needs improvement?

The tool's UI requires time to understand. 

For how long have I used the solution?

I have been using the product for eight to nine years. 

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What do I think about the stability of the solution?

The tool is stable. I've deployed it for a client with millions of users without issues.

What do I think about the scalability of the solution?

The solution's scalability has improved the performance and reliability of our API. Being a fully managed service, it offers auto-scalability and management by AWS. Amazon API Gateway is scalable. My company has more than 1000 users. 

How are customer service and support?

Whenever we require support from Amazon, they respond promptly.

How was the initial setup?

The tool's deployment is straightforward. It sometimes takes a little more time to understand the UI, but it's pretty easy to use once you grasp it properly. We rely on automation to set it up. 

What about the implementation team?

We did not use a consultant or an integrator. We handled all the work in-house, including authenticating and setting up the architecture. 

What other advice do I have?

I think it's one of the best API management solutions I've used. I've previously worked with other API management tools but prefer the Amazon API Gateway. I rate it a ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SAP Successfactors Consultant at Innoux Solutions IT Pvt ltd
Real User
Top 10
Stable on-premise solution but technical support could be improved
Pros and Cons
  • "The product is stable."
  • "They could include more support tools in the product."

What is our primary use case?

We integrated Amazon API Gateway with their microservices architecture using GitHub and Java.

What needs improvement?

They could include more support tools in the product.

For how long have I used the solution?

We have been using Amazon API Gateway for 1 year.

What do I think about the stability of the solution?

I rate the platform's stability an eight.

What do I think about the scalability of the solution?

My team has around 18 to 20 Amazon API Gateway users. We use it frequently, twice a day, to stay connected. I rate the scalability a seven or eight out of ten.

How are customer service and support?

We encountered challenges accessing technical support channels, such as a need for a clear telephone number and chat sessions. The PIN verification is time-consuming, often resulting in chat sessions expiring and requiring them to reconnect repeatedly.

How would you rate customer service and support?

Neutral

How was the initial setup?

The setup usually takes a few hours to complete depending on the client's requirements. I rate the initial setup process a six out of ten.

What about the implementation team?

A consultant facilitated the setup.

What's my experience with pricing, setup cost, and licensing?

I rate the platform's pricing a five out of ten.

What other advice do I have?

I couldn't recommend the product as it is an on-premise solution, and everyone is shifting the environment to the cloud infrastructure.

I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Amazon API Gateway
July 2025
Learn what your peers think about Amazon API Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
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Prasanth MG - PeerSpot reviewer
Software Engineer at Readyly
Real User
Leaderboard
Has efficient scalability and robust authentication features
Pros and Cons
  • "It is a stable solution."
  • "Its support for SAM integration could be made more accessible."

What is our primary use case?

We use the solution as a gateway between the front-end and the back-end. It helps us setup proper authentication and provides a neat and easily configurable view of our application's public interface.

How has it helped my organization?

We decided to connect our Lambda functions to the solution. Its authentication feature helps us secure the APIs.

What is most valuable?

The solution has the best scalability. We can add as many endpoints as required. Also, we can authenticate using API keys and Lambda authorizers. In addition, there are three types of gateways, HTTP, Rest API, and Web Sockets. Out of them, Rest API provides robust and more secure authentication features whereas Web Sockets enable two-way communication which is helpful to implement a chat application.

What needs improvement?

The solution's configuration for API gateways using SAM and CloudFormation templates could be more accessible.

For how long have I used the solution?

We have been using the solution for more than a year.

What do I think about the stability of the solution?

It is a stable solution. However, sometimes it takes a minute to respond after the first deployment. But, once it starts, it never fails.

What do I think about the scalability of the solution?

It is a scalable solution. We have five users in our organization.

How was the initial setup?

The solution's initial setup process is easy.

What other advice do I have?

I rate the solution a ten out of ten.

I advise others to use Lambda authorizer instead of API key-based authorization for more secure keys. It will help them use different tokens per customer.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Atal Upadhyay - PeerSpot reviewer
AVP at MIDDAY INFOMEDIA LIMITED
Real User
Top 5Leaderboard
Highly stable solution that provides good management features
Pros and Cons
  • "It allows us to expose our APIs and provides tools for managing them."
  • "I believe better governance and monitoring features would be beneficial."

What is our primary use case?

So we are using Amazon API Gateway in our application. It allows us to expose our APIs and provides tools for managing them.

What needs improvement?

As for improvements, I haven't fully explored Amazon API Gateway yet, but I believe better governance and monitoring features would be beneficial.

We are also interested in telemetry, analytics, and other features that are important for our API management. I would appreciate more comprehensive telemetry information, diagnostics, and improved monitoring capabilities for the services and endpoints.

For how long have I used the solution?

We have been using Amazon API Gateway for more than a year or two. We are using the latest version.

What do I think about the stability of the solution?

It is a stable solution. I would rate the stability an eight out of ten. It has been working quite well so far. 

What do I think about the scalability of the solution?

There are over thousand users in our organization using this solution. So, I would say it is a scalable solution. 

Which solution did I use previously and why did I switch?

We currently have most of the features we need. However, we are evaluating different commercial options and considering reaching out to MuleSoft and Kong for further discussions.

How was the initial setup?

The initial setup is straightforward. It's not overly complex. Setting up Amazon API Gateway is fairly easy, and most of our requirements are well supported by the platform.

We have an in-house team to maintain the solution. 

Which other solutions did I evaluate?

I have worked with various API gateways. For example, I have experience with the Azure API gateway and also the AWS API gateway. However, we are currently planning to migrate to an enterprise-level solution, so we are evaluating MuleSoft's Telecom API.

The simple API setup is good enough for us, but we are looking for more advanced features in enterprise-level API management. We are planning to transition to a different API gateway.

What other advice do I have?

Overall, I would rate the solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
RafiAhmed - PeerSpot reviewer
Director at 720 Sieg IT Solutions Inc
Real User
App building platform that plays an important role in security and the scanning of data
Pros and Cons
  • "All information and data needs to be sanitized before it enters a private domain and we use this solution to do this."
  • "From a use cases perspective, you need to have an internal and external gateway. AWS can only handle external traffic so has to be used together with another solution."

What is our primary use case?

The gateway is the first layer of protection. When traffic comes in, we need to complete a couple of validation steps such as adding a rate limit. We then scan documents for viruses and upload them. All information and data needs to be sanitized before it enters a private domain and we use this solution to do this.

What is most valuable?

The most valuable feature of this solution is the SQL injection.

What needs improvement?

The UI and UX of this solution could be improved. From a use cases perspective, you need to have an internal and external gateway. AWS can only handle external traffic so has to be used together with another solution. 

For how long have I used the solution?

We have been using this solution for two years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

A lot of learning materials are available and it is easier than it used to be to use. Previously you needed to pay for support. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward. From security perspective, it takes time to get everything approved. 

Which other solutions did I evaluate?

Huawei has their own version of API Gateway, which is equivalent or better than AWS in some cases. It is pre integrated with standard security features.

What other advice do I have?

The suitability of this solution depends on an organization's use case and architecture.

I would rate this solution an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1652133 - PeerSpot reviewer
Cloud Engineer at a retailer with 10,001+ employees
Real User
Secure, easy to use, includes WAF rules, has responsive technical support, and provides excellent documentation
Pros and Cons
  • "It is very helpful, with our API-based applications."
  • "Monitoring could be improved."

What is our primary use case?

When you have multiple API applications, Amazon API Gateway can serve as both your front end and your middleware. When you have microservices, for example, you can run Amazon API Gateway with Kubernetes. It can also build out the requests.

We also have the serverless application being hosted in Lambda. Lambda is an AWS resource that we use Amazon API Gateway with when we have received a request. It redirects the traffic to that particular request.

What is most valuable?

It's a brilliant service.

It is very helpful, with our API-based applications. As a service that is provided by Amazon, you do not need to maintain it or, monitor the traffic, you can simply configure it and it is ready to use.

Amazon API Gateway is secure, you can have the WAF rules, base protected. In terms of security, you can always have WAF rules, it's good.

What needs improvement?

When it comes to integration, it is currently integrated with CloudWatch monitoring. As a result, monitoring the APIs to external servers is not an option. This is a feature that should be added, similar to what we have for ServiceManager.

Monitoring could be improved.

For how long have I used the solution?

I have been using Amazon API Gateway for three years.

What do I think about the scalability of the solution?

Amazon API Gateway does not require scaling. We can easily add certain rules.

You can update, and deploy it at any time. They have a zero content deployment strategy in place. 

We have many different applications with this solution. We have approximately 30 to 40 applications that use this solution.

How are customer service and support?

I have raised some tickets with concerns or issues that we have experienced and they have been quick to respond. We have full support from AWS. The technical support is very good.

How was the initial setup?

The installation is straightforward. It can be done through the command line or just by using the UI. 

The documentation provided by Amazon is wonderful. You just follow the steps and you can easily get started with it.

We have used it through Terraform, we created the scripts, opened the pathways, and configured them. Once the script is ready, it can be applied. This process is not an issue and can be done in two to three minutes. 

When it is being done through the UI, you have all of the configurations in mind, and it doesn't require a lot of time to set up. When the setup is ready, you just have to apply. It does not require a lot of time overall.

We have a technical team and a development team who work on creating the New APIs. They are very familiar with this solution. One person who is very familiar and one other maintain this solution. At times, we have a team of three or four people who have experience with AWS to deploy, maintain, and create the configurations.

What's my experience with pricing, setup cost, and licensing?

There are no licensing fees.

What other advice do I have?

It is the most recommended solution to use.

What I have explored is limited. I am not sure if any other external integrations are required. To my knowledge, they already integrate with other services. We are pleased with what we have.

I would definitely recommend this solution for microservices-based applications. For example, if they are using a Lambda function that is serverless, you will want to move the Lambda functions to the API gateway it is recommended. 

I would rate Amazon API Gateway a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1677267 - PeerSpot reviewer
Software Development Manager at a financial services firm with 10,001+ employees
Real User
Good technical support, and priced well, but the integration needs improvement
Pros and Cons
  • "It's flexible. It was valuable."
  • "The integration could be improved."

What is our primary use case?

We use Amazon API Gateway to compliment or to put a security facade on top of your current APIs.

What is most valuable?

It's flexible. It was valuable.

What needs improvement?

We have not yet explored all of the capabilities. We are looking for a developer portal that may or may not be included, we are not sure.

The integration could be improved.

For how long have I used the solution?

I have been using Amazon API Gateway for three months. We are using it for a project but it is not in production yet.

What do I think about the stability of the solution?

There are no issues with the stability of the Amazon API Gateway.

What do I think about the scalability of the solution?

Amazon API Gateway is a scalable solution.

We have integrated into probably eight different areas. We have high volumes. We probably process over 100,000 contracts a day through it.

How are customer service and support?

Amazon has provided us with a dedicated technical advisor. We haven't had any issues with technical support. We're very pleased with it.

How was the initial setup?

There was a bit of a learning curve because we scripted it, but after that it was fine.

What about the implementation team?

We completed the installation ourselves.

What's my experience with pricing, setup cost, and licensing?

Fees are volume-based.

For our current volume, the price is fine, it is what we would expect.

What other advice do I have?

It is doing what we need at this point, there isn't anything extra that we would want.

I would recommend this solution to others who are interested in using it.

I would rate Amazon API Gateway a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MinhTran2 - PeerSpot reviewer
Technical Architect at Kyanon Digital
Real User
Top 20
Can be easily deployed but needs to improve in the area of pricing
Pros and Cons
  • "It is a stable solution."
  • "The product's high price is an area of concern where improvements are required."

What is our primary use case?

I use the solution in my company for microservices architecture. I have five years of experience with Amazon and Tenable. I see many services offered by Amazon.

What needs improvement?

The product's high price is an area of concern where improvements are required.

For how long have I used the solution?

I have been using Amazon API Gateway for three years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. My company uses the autoscaling features of the product.

How are customer service and support?

Sometimes, my company contacts technical support for solutions. The technical support team is very quick to respond to our company.

How was the initial setup?

The product's deployment phase was easy, especially if you use Terraform, which can help automate the deployment process.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

Speaking about how Amazon API Gateway has facilitated cloud application integration, I use the tool since I want to look at the microservices it offers. I use many of the microservices offered by the product, along with Kubernetes and Lambda.

In terms of securing APIs, I can handle a lot of services on the desktop and also manage the load-balancing part.

My company uses the dashboards provided by the product for API monitoring.

I recommend the product to those who plan to use it.

I recommend the product because it offers many microservices for infrastructures. It can be deployed quickly. The tool can be very expensive. The product is strong when it comes to its autoscaling features and Lambda-related functionalities.

I rate the tool a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Amazon API Gateway Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
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Buyer's Guide
Download our free Amazon API Gateway Report and get advice and tips from experienced pros sharing their opinions.