Our primary use case for SageMaker is for developing end to end machine learning solutions and ready solutions for things such as computer vision or speech recognition or speech to text. It's basically providing off-the-shelf solutions. Our customers are generally medium to enterprise size companies. We're a partner of Amazon.
Consultant at a tech services company with 501-1,000 employees
Great for automating pipelines and creation of API endpoints
Pros and Cons
- "Allows you to create API endpoints."
- "SageMaker has provided everything."
- "Lacking in some machine learning pipelines."
- "The pricing for the Notebook endpoints is a bit high, but generally reasonable."
What is our primary use case?
What is most valuable?
The most valuable feature of the solution is that it allows you to create API endpoints and that saves a lot of time for data scientists.
What needs improvement?
The product has come a long way and they've added a lot of things, but in terms of improvement I would like to probably have features such as MLflow embedded into it.
Additional features I would like to see would include, as mentioned, MLflow and ML Pipelines which are more of a feature rich support of machine learning pipelines as well as scheduling machine learning pipelines, and visualization of machine learning pipelines.
For how long have I used the solution?
I've been using this solution for about a year.
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What do I think about the stability of the solution?
The solution is quite stable.
What do I think about the scalability of the solution?
The solution is hosted on Amazon so it's quite scalable.
How are customer service and support?
The documentation is good so I haven't needed to use technical support.
Which solution did I use previously and why did I switch?
SageMaker was the first cloud solution I've used but there are other products, such as Databricks or Google and Azure that have similar products. There are common features with all these products but I'd say that SageMaker has more features than Databricks. Azure has other features in addition to Databricks, but SageMaker has provided everything.
How was the initial setup?
Initial setup is quite straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing for the Notebook endpoints is a bit high, but generally reasonable.
What other advice do I have?
I think for anyone using SageMaker it will help automate pipelines, and make it easier than doing the process manually. For anyone already on the AWS platform, they should definitely make use of it.
I would rate this product an eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Cloud Architect & Support Service Delivery Manager at Almoayyed Computers
Straightforward setup, scalable, and the technical support is good
Pros and Cons
- "The most valuable feature of Amazon SageMaker is that you don't have to do any programming in order to perform some of your use cases."
- "The most valuable feature of Amazon SageMaker is that you don't have to do any programming in order to perform some of your use cases."
- "AI is a new area and AWS needs to have an internship training program available."
- "AI is a new area and AWS needs to have an internship training program available."
What is our primary use case?
We are a solution provider that is concentrating on migrating our customers from on-premises to the cloud, and Amazon SageMaker is one of the products that we implement for our customers.
SageMaker is an AI platform, and I have been working on creating a solution that uses SageMaker and DeepLens to recognize people for access control. It will automatically log people who are coming and leaving. The second use case that we are working on is a system that recognizes cars by reading license plates and then opening a gate automatically to let them into the parking area.
AI, in general, has not yet been heavily used in this region so I am working on three or four use cases.
What is most valuable?
The most valuable feature of Amazon SageMaker is that you don't have to do any programming in order to perform some of your use cases. As it is, we can start to use it directly.
What needs improvement?
AI is a new area and AWS needs to have an internship training program available. This is one place where I see this solution lagging. There is high-level training available, but when you consider that people have been working with Windows, Linux, and various applications for the past 20 years, they know those products inside and out. SageMaker, on the other hand, is a completely new tool. It can be very hard to digest.
AWS needs to provide more use cases for SageMaker. There are some, but not enough. They should collect or create more use cases and then distribute them free of charge to the customers.
I would like to see a more graphical, low-code interface that can be used to customize SageMaker.
For how long have I used the solution?
We have just begun to provide services using SageMaker.
What do I think about the scalability of the solution?
This solution is completely scalable.
How are customer service and technical support?
I have been in contact with Amazon technical support in the past, but not for SageMaker. I have between 50 and 70 customers and I have worked with Amazon support on multiple cases. I am quite happy with it. It is not expensive and the service is great.
The value you get for paying from Amazon support is great. They are ready to work with me to resolve my issues.
How was the initial setup?
The initial setup is straightforward. People with level-one training can start using it.
It usually takes about one hour to deploy, although the length of time and the number of people required are dependent on the complexity of the use cases and the environment.
What's my experience with pricing, setup cost, and licensing?
The business support costs 10% of the Amazon utility spend
What other advice do I have?
Myself and certain people in my team have just begun the training. There is an eight-hour training video to assist with learning how to use this solution.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Buyer's Guide
Amazon SageMaker
March 2026
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Data Scientist at a tech vendor with 10,001+ employees
A solution with great computational storage, has many pre-built models, is stable, and has good support
Pros and Cons
- "They are doing a good job of evolving."
- "There is no cessation from what I can see; whatever they have in the industry, they can solve 98% of the use cases."
- "I would suggest that Amazon SageMaker provide free slots to allow customers to practice, such as a free slot to try out working with a Sandbox."
- "The pricing is complicated as it is based on what kind of machines you are using, the type of storage, and the kind of computation."
What is our primary use case?
I know about SageMaker and its capabilities, and what it can do, but I have not had any hands-on experience.
It's a machine learning platform for developers to create models.
What is most valuable?
There are pre-built solutions for everything. For example, if you want to build a deep learning model, we already have AlexNet, the internet, and all of the packages are inside. You don't have to recreate the same thing from scratch, but instead, you can use their models. You can use their model and use their data, then you can use your data.
I am a big fan of their computational storage capabilities. It's a relational database itself. It's a new SQL and you get different types of services. That is one of the best things that I like when doing my research.
I cannot quantify it as it is based on your requirements, but I can say that it's very flexible and you are able to increase all of the RAM and the GPU support.
They are doing a very good job on their end. They are evolving. I have learned that they have already integrated an IDE into Amazon SageMaker. They are doing a good job of evolving.
What needs improvement?
The pricing is complicated and should be simplified.
I would suggest that Amazon SageMaker provide free slots to allow customers to practice, such as a free slot to try out working with a Sandbox. This would be beneficial for newcomers, especially those who are getting into the cloud space. They could explore this area and get all of the aspects including data engineering, data recognition, and data transformation.
For how long have I used the solution?
I have been familiar with this solution for three months.
What do I think about the stability of the solution?
From my findings, it's quite stable.
Amazon promises that they will provide you with stability, and it is quite a stable platform.
If you are facing any issues it may be related to the computational storage capability that you opted for. For example, if you are opting for a full code row and you have a lot of data that is taking a lot of time, then you have to go back to retrieve it. That flexibility is within the AWS, but you have to bear the cost.
What do I think about the scalability of the solution?
It's quite scalable.
How are customer service and technical support?
The technical support is very good and I am satisfied with it.
Which solution did I use previously and why did I switch?
I researched Amazon SageMaker on my own.
How was the initial setup?
The initial setup is straightforward. It's not complex.
What's my experience with pricing, setup cost, and licensing?
The pricing is complicated as it is based on what kind of machines you are using, the type of storage, and the kind of computation. It is already decided, but if you want to have a look at how it is broken down or how they are calculating it, then they provide a tool where you can go and specify your options. These include what you want, how much storage, the RAM, and whether you want GPU support. You can include everything and then you can get the estimated cost.
AWS is an additional cost.
Which other solutions did I evaluate?
We are not with Anaconda Solutions, we use their packages. We are exploring their interface and it's capabilities. We are currently on a different tool, on a different platform. We are using their package managers to access the set of solutions deployed.
What other advice do I have?
I am not exposed to Amazon SageMaker but I know it's capabilities. I know exactly what we can do and how we can do it. We have been provided with several solutions for image processing, speech processing, and text processing. They have provided a built-in solution for every task. You can use tools for deploying your model, you just have to plug and play.
There is no cessation from what I can see. Whatever they have in the industry, they can solve 98% of the use cases.
There is also data engineering which is quite important. It's where the real work is done.
Amazon has already provided a free slot for each of the services that we have done. With Amazon SageMaker, however, I have not seen that.
I have not yet explored everything, but they are doing good work.
In terms of the dashboard, I can say that I have not explored the visualization aspect very much, but they have their tools. I don't know how flexible it is and how much customization you can do. That's something on the visualization side that I don't enjoy very much. My interests are mostly towards data engineering or data science.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President & CIO at a logistics company with 201-500 employees
The Random Cut Forest Algorithm is helpful, but the IDE is immature and needs enhancing
Pros and Cons
- "The few projects we have done have been promising."
- "The few projects we have done have been promising."
- "I would say the IDE is quite immature, but it is still in its infancy, so I expect it to get better over time."
- "I would say the IDE is quite immature, but it is still in its infancy, so I expect it to get better over time."
What is our primary use case?
We use this solution for Outlier Detection using Random Cut Forest. We intend to implement a Predictive modeling project starting in October and have not yet decided on the platform(s) we will utilize.
The challenge for us is balancing the Data Scientists, Technical vs. Analyst.
How has it helped my organization?
We are still learning the platform and will conduct more training as we evaluate it for other projects. The few projects we have done have been promising.
What is most valuable?
The most valuable features of this solution are the Random Cut Forest and the IDE.
What needs improvement?
I would say the IDE is quite immature, but it is still in its infancy, so I expect it to get better over time.
For how long have I used the solution?
We have been using this solution for six months.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Architect at Emids
Helps to extract text from documents, images, and PDFs
Pros and Cons
- "The tool has made client management easier where patients need to upload their health records and we can use the tool to understand details on treatment date, amount, etc."
- "The solution needs to be cheaper since it now charges per document for extraction."
What is our primary use case?
We use the solution as an OCR to extract text from documents, images, PDFs, etc.
How has it helped my organization?
The tool has made client management easier where patients need to upload their health records and we can use the tool to understand details on treatment date, amount, etc.
What is most valuable?
I am impressed with the tool's text extraction and its accuracy.
What needs improvement?
The solution needs to be cheaper since it now charges per document for extraction.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
I would rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the tool's scalability a nine out of ten and we use it once a week.
How are customer service and support?
The support's response to tickets is slow.
How would you rate customer service and support?
Neutral
How was the initial setup?
I would rate the product's deployment a nine out of ten since it's straightforward. The deployment gets completed within 20 minutes. You need one IT person and a developer to handle the deployment and maintenance.
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
I would rate the solution's price a ten out of ten since it is very high.
What other advice do I have?
I recommend the tool for document processing and would rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultantconsultant at a tech services company with 1,001-5,000 employees
Integrates well, responsive support, but priced high
Pros and Cons
- "The most valuable feature of Amazon SageMaker is its integration. For example, AWS Lambda. Additionally, we can write Python code."
- "There are other better solutions for large data, such as Databricks."
What is our primary use case?
We are using Amazon SageMaker to forecast the models. We receive the data into Amazon S3 from the SAP HANA-based systems. Additionally, we are doing preprocessing and sampling for regular data.
What is most valuable?
The most valuable feature of Amazon SageMaker is its integration. For example, AWS Lambda. Additionally, we can write Python code.
What needs improvement?
There are other better solutions for large data, such as Databricks.
For how long have I used the solution?
I have been using Amazon SageMaker for three years.
What do I think about the stability of the solution?
The stability of Amazon SageMaker is good.
What do I think about the scalability of the solution?
Amazon SageMaker is scalable to the project requirements.
How are customer service and support?
The support from Amazon SageMaker has been positive. We create a ticket with our issues and they contact us with the solution.
Which solution did I use previously and why did I switch?
I have previously used Databricks.
How was the initial setup?
The initial setup of Amazon SageMaker is straightforward. The solution is cloud-native making the process take a few minutes. Adding the extensions can take some time. We used CI/CD methods to implement the solution.
What about the implementation team?
We have different teams and we had a team of two DevOps that did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
Databricks solution is less costly than Amazon SageMaker.
What other advice do I have?
I rate Amazon SageMaker a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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