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Arun Srivastav - PeerSpot reviewer
CEO at Planfirma Technologies Private Limited
Reseller
Top 5Leaderboard
A fantastic tool for short-term use with quick deployment and integrated machine learning model development
Pros and Cons
  • "The most valuable feature of Amazon SageMaker is SageMaker Studio."
  • "While integration is available, there are concerns about how secure this integration is, particularly when exposing data to SageMaker."

What is our primary use case?

Our primary use case for Amazon SageMaker involves saving infrastructure requirements by deploying machine learning or AI models. Instead of preparing new servers, which incurs a high cost, we use SageMaker to develop models temporarily. We use SageMaker services only for the short duration needed to create AI models and then terminate them.

How has it helped my organization?

Amazon SageMaker has helped our organization manage infrastructure costs by avoiding the need to set up new, costly servers for our AI model development. It provides a ready-made platform that allows us to quickly start our machine learning projects and is beneficial for short-term projects.

What is most valuable?

The most valuable feature of Amazon SageMaker is SageMaker Studio. It is a web-based, integrated model that allows numerous connections and includes all steps needed for machine learning development. The visual steps provided in the Studio are highly beneficial. Additionally, the advanced monitoring feature helps us keep track of infrastructure usage.

What needs improvement?

While integration is available, there are concerns about how secure this integration is, particularly when exposing data to SageMaker. Enhancing encryption and overall security could uplift the platform and build more trust among users. Another area of improvement is the cost, which can become quite high during prolonged use.

Buyer's Guide
Amazon SageMaker
May 2025
Learn what your peers think about Amazon SageMaker. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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For how long have I used the solution?

We have been working with Amazon SageMaker for about one year.

What do I think about the stability of the solution?

Amazon SageMaker is quite stable. We have never had to reinstall or reconfigure it, indicating that whatever we set up initially worked well. However, the stability score is eight because users occasionally run into issues.

How are customer service and support?

The support from Amazon SageMaker is very good. The chat support is well-maintained, and support team members possess in-depth knowledge about SageMaker, providing immediate help. However, the wait times for support can occasionally delay assistance.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Amazon SageMaker is quite easy. The online help from AWS is comprehensive, and their support team is knowledgeable. Ample documentation and expert chat support make the setup process smooth, although some might run into issues during the setup.

What was our ROI?

Amazon SageMaker provides a ready-made tool and platform that allows quick initiation of AI models, which is of interest to many. However, the long-term cost can be high if used continuously, which can affect its adoption for regular, ongoing use.

What's my experience with pricing, setup cost, and licensing?

The license cost for Amazon SageMaker ranges between seven thousand to fifteen thousand dollars per month depending on various factors such as the model, amount of data, and geographical locations involved.

What other advice do I have?

Amazon SageMaker is a fantastic tool for short-term use. The billing increases significantly for prolonged use, but for short-term projects, it is quite economical. For those considering it, it is highly recommended that they use it for quick, temporary projects and then move out.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
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PeerSpot user
Data Scientist at a tech vendor with 10,001+ employees
Real User
A solution with great computational storage, has many pre-built models, is stable, and has good support
Pros and Cons
  • "They are doing a good job of evolving."
  • "I would suggest that Amazon SageMaker provide free slots to allow customers to practice, such as a free slot to try out working with a Sandbox."

What is our primary use case?

I know about SageMaker and its capabilities, and what it can do, but I have not had any hands-on experience.

It's a machine learning platform for developers to create models.

What is most valuable?

There are pre-built solutions for everything. For example, if you want to build a deep learning model, we already have AlexNet, the internet, and all of the packages are inside. You don't have to recreate the same thing from scratch, but instead, you can use their models. You can use their model and use their data, then you can use your data.

I am a big fan of their computational storage capabilities. It's a relational database itself. It's a new SQL and you get different types of services. That is one of the best things that I like when doing my research.

I cannot quantify it as it is based on your requirements, but I can say that it's very flexible and you are able to increase all of the RAM and the GPU support.

They are doing a very good job on their end. They are evolving. I have learned that they have already integrated an IDE into Amazon SageMaker. They are doing a good job of evolving.

What needs improvement?

The pricing is complicated and should be simplified.

I would suggest that Amazon SageMaker provide free slots to allow customers to practice, such as a free slot to try out working with a Sandbox. This would be beneficial for newcomers, especially those who are getting into the cloud space. They could explore this area and get all of the aspects including data engineering, data recognition, and data transformation.

For how long have I used the solution?

I have been familiar with this solution for three months.

What do I think about the stability of the solution?

From my findings, it's quite stable.

Amazon promises that they will provide you with stability, and it is quite a stable platform.

If you are facing any issues it may be related to the computational storage capability that you opted for. For example, if you are opting for a full code row and you have a lot of data that is taking a lot of time, then you have to go back to retrieve it. That flexibility is within the AWS, but you have to bear the cost.

What do I think about the scalability of the solution?

It's quite scalable.

How are customer service and technical support?

The technical support is very good and I am satisfied with it.

Which solution did I use previously and why did I switch?

I researched Amazon SageMaker on my own.

How was the initial setup?

The initial setup is straightforward. It's not complex.

What's my experience with pricing, setup cost, and licensing?

The pricing is complicated as it is based on what kind of machines you are using, the type of storage, and the kind of computation. It is already decided, but if you want to have a look at how it is broken down or how they are calculating it, then they provide a tool where you can go and specify your options. These include what you want, how much storage, the RAM, and whether you want GPU support. You can include everything and then you can get the estimated cost.

AWS is an additional cost.

Which other solutions did I evaluate?

We are not with Anaconda Solutions, we use their packages. We are exploring their interface and it's capabilities. We are currently on a different tool, on a different platform. We are using their package managers to access the set of solutions deployed.

What other advice do I have?

I am not exposed to Amazon SageMaker but I know it's capabilities. I know exactly what we can do and how we can do it. We have been provided with several solutions for image processing, speech processing, and text processing. They have provided a built-in solution for every task. You can use tools for deploying your model, you just have to plug and play.

There is no cessation from what I can see. Whatever they have in the industry, they can solve 98% of the use cases.

There is also data engineering which is quite important. It's where the real work is done.

Amazon has already provided a free slot for each of the services that we have done. With Amazon SageMaker, however, I have not seen that.

I have not yet explored everything, but they are doing good work.

In terms of the dashboard, I can say that I have not explored the visualization aspect very much, but they have their tools. I don't know how flexible it is and how much customization you can do. That's something on the visualization side that I don't enjoy very much. My interests are mostly towards data engineering or data science.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Amazon SageMaker
May 2025
Learn what your peers think about Amazon SageMaker. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,604 professionals have used our research since 2012.
Padmanesh NC - PeerSpot reviewer
Big Data Solution Architect - Spatial Data Specialist at SCIERA, INC
Reseller
Top 5Leaderboard
A reasonably priced solution offering various models for its users to leverage from, along with an easy deployment process
Pros and Cons
  • "The solution's ability to improve work at my organization stems from the ensemble model and a combination of various models it provides."
  • "In general, improvements are needed on the performance side of the product's graphical user interface-related area since it consumes a lot of time for a user."

What is our primary use case?

My company uses Amazon SageMaker since we are into data analytics involved in predictions and focusing on various model executions, working with some top companies. Most of the use cases of the solution for my company stem from the fact that we need to understand various customer chain models, including customer retention or customer acquisition models, to leverage more revenue. Sometimes, the solution functions in batch mode or real-time mode. In case a customer contacts an IVR agent or the customer support team for help, we do modeling in real-time and deliver to Amazon SageMaker endpoint, ensuring how the robotics part responds to the queries of the customer.

How has it helped my organization?

The solution's ability to improve work at my organization stems from the ensemble model and a combination of various models it provides. It is important to note that since the ensemble model has limitations, it takes more time to process.

What is most valuable?

The most valuable feature of the solution is Amazon SageMaker Canvas. The training and algorithm-based XGBoost modeling make it a good product for a startup, especially for companies that want to explore something but don't have a proper model. The instrument will be helpful for those who want to explore something.

What needs improvement?

Amazon SageMaker should concentrate and get the performance of the ensemble model to be good enough for its users.

Improvements are needed in terms of performance for not all but some of the models, especially whenever we use the product for image classification or something. In general, improvements are needed on the performance side of the product's graphical user interface-related area since it consumes a lot of time for a user.

For how long have I used the solution?

I have been using Amazon SageMaker for four to five years. My company is a customer of AWS, and we have an advanced technology partnership with Amazon.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

Around 20 to 25 people in my company use Amazon SageMaker.

How are customer service and support?

The technical support for the solution is good, but it is a paid service. The technical support for troubleshooting issues is chargeable, so ten percent of AWS billing will be the cost for technical support. I rate the solution's technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Along with Amazon SageMaker, I use other services from AWS, like AWS Glue, Athena, Redshift, SQS, SNS, and Airflow.

How was the initial setup?

On a scale of one to ten, where one is a difficult setup, and ten is an easy setup, I rate the setup phase a nine.

The solution is deployed on the cloud.

The deployment phase takes around 15 to 20 minutes since the product has good integration capabilities with other platforms like Jenkins and Terraform.

Our company uses Jenkins pipeline and Bitbucket for the deployment process. Everything is moved from CodeCommit to Bitbucket, after which the Jenkins pipeline takes it from Bitbucket and deploys it to SageMaker. We can do the deployment in the cloud as well, but we do it with Bitbucket and Jenkins since they allow for good integration with Amazon SageMaker, which is also easy for us to make it move.

We have a team consisting of solution and database architects in which, most of them are AWS-certified individuals capable of carrying out troubleshooting procedures in case of issues who take care of the solution's deployment process in our company.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a five on a scale of one to ten, where one is the lowest price, and ten is the highest price. The solution is priced reasonably. There is no additional cost to be paid in excess of the standard licensing fees.

What other advice do I have?

From an exploration perspective, for people who cannot afford hardware at the physical location, it would be good to use the services from a cloud for leverage. It is easy to scale up or down when operating on an AWS Cloud. Suppose we have an on-premises or hybrid solution. In that case, we need to look at the economic structure of the organization, after which bringing everything into a physical location can get really complex. I suggest others explore using AWS before deciding on future plans.

I rate the overall solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
,student at a university with 11-50 employees
Real User
Top 20
With a great support team, the product's initial setup phase and configuration process are easy
Pros and Cons
  • "I have contacted the solution's technical support, and they were really good. I rate the technical support a ten out of ten."
  • "The payment and monitoring metrics are a bit confusing not only for Amazon SageMaker but also for the range of other products that fall under AWS, especially for a new user of the product."

What is our primary use case?

I use the solution since it is good. I have no issues with the solution as it suits my needs. Amazon SageMaker was used in our company to train an ML model. One of the trainers in our organization used Amazon SageMaker to train an ML model. I haven't had the opportunity to use products other than Amazon SageMaker. I am satisfied with Amazon SageMaker.

What needs improvement?

I feel that the area around the interface in AWS is overall confusing. The payment and monitoring metrics are a bit confusing not only for Amazon SageMaker but also for the range of other products that fall under AWS, especially for a new user of the product. The tool is not simplified enough for beginners to use. From an improvement perspective, the tool needs to be simplified enough for beginners to use.

For how long have I used the solution?

I have used Amazon SageMaker once or twice in the last six months. My company operates as a system integrator for Amazon.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight to eight and a half out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

The number of uses of Amazon SageMaker varies from project to project. For most of the projects, the employees in our company depend on Azure platforms. Based on requests from our company's clients, we use Amazon SageMaker. Presently, five or six teams in our company use Amazon SageMaker.

How are customer service and support?

I have contacted the solution's technical support, and they were really good. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's initial setup phase and configuration were easy.

The product's installation phase requires two people.

The solution can be deployed in a few hours.

What about the implementation team?

I and one of the trainers in our company were involved in the installation process of the product.

What was our ROI?

As the product does the job for what is required in our organization, I feel that it saves time.

What's my experience with pricing, setup cost, and licensing?

Amazon SageMaker is a very expensive product. There is a need to make monthly payments towards the licensing cost attached to the solution. Even though I had initially used Amazon SageMaker's free trial version, Amazon charged me 130 USD for two to three days of usage. There are no extra charges to be paid apart from the resources that users use.

What other advice do I have?

I have not integrated Amazon SageMaker with other products in our company.

If someone plans to use the free trial version of Amazon SageMaker, then the person should be aware that it is chargeable since Amazon has not mentioned it in a written format. For enterprise-level users, there is nothing to worry about since their organization will take care of the costs attached to the solution.

I rate the overall tool an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Cloud Architect & Support Service Delivery Manager at Almoayyed Computers
Reseller
Straightforward setup, scalable, and the technical support is good
Pros and Cons
  • "The most valuable feature of Amazon SageMaker is that you don't have to do any programming in order to perform some of your use cases."
  • "AI is a new area and AWS needs to have an internship training program available."

What is our primary use case?

We are a solution provider that is concentrating on migrating our customers from on-premises to the cloud, and Amazon SageMaker is one of the products that we implement for our customers.

SageMaker is an AI platform, and I have been working on creating a solution that uses SageMaker and DeepLens to recognize people for access control. It will automatically log people who are coming and leaving. The second use case that we are working on is a system that recognizes cars by reading license plates and then opening a gate automatically to let them into the parking area.

AI, in general, has not yet been heavily used in this region so I am working on three or four use cases.

What is most valuable?

The most valuable feature of Amazon SageMaker is that you don't have to do any programming in order to perform some of your use cases. As it is, we can start to use it directly.

What needs improvement?

AI is a new area and AWS needs to have an internship training program available. This is one place where I see this solution lagging. There is high-level training available, but when you consider that people have been working with Windows, Linux, and various applications for the past 20 years, they know those products inside and out. SageMaker, on the other hand, is a completely new tool. It can be very hard to digest.

AWS needs to provide more use cases for SageMaker. There are some, but not enough. They should collect or create more use cases and then distribute them free of charge to the customers.

I would like to see a more graphical, low-code interface that can be used to customize SageMaker.

For how long have I used the solution?

We have just begun to provide services using SageMaker.

What do I think about the scalability of the solution?

This solution is completely scalable. 

How are customer service and technical support?

I have been in contact with Amazon technical support in the past, but not for SageMaker. I have between 50 and 70 customers and I have worked with Amazon support on multiple cases. I am quite happy with it. It is not expensive and the service is great.

The value you get for paying from Amazon support is great. They are ready to work with me to resolve my issues.

How was the initial setup?

The initial setup is straightforward. People with level-one training can start using it.

It usually takes about one hour to deploy, although the length of time and the number of people required are dependent on the complexity of the use cases and the environment.

What's my experience with pricing, setup cost, and licensing?

The business support costs 10% of the Amazon utility spend

What other advice do I have?

Myself and certain people in my team have just begun the training. There is an eight-hour training video to assist with learning how to use this solution.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
reviewer2345508 - PeerSpot reviewer
Solutions Architect, ML Engineer, MLOps at a computer software company with 1-10 employees
Real User
Efficient experiment design through integrated infrastructure and reasonable pricing
Pros and Cons
  • "The most valuable features are the ability to store artifacts and gather reports and measures from experiments."
  • "The model repository is a concern as models are stored on a bucket and there's an issue with versioning."

What is our primary use case?

I use Amazon SageMaker primarily for designing and performing experiments with recommendation systems. It's mainly about classification, as most recommendation systems are based on classification.

How has it helped my organization?

It is crucial for the design and execution of multiple experiments concurrently, allowing me to concentrate on model design. I can use SageMaker for hyperparameter optimization and eventually for deploying models to production.

What is most valuable?

The most valuable features are the ability to store artifacts and gather reports and measures from experiments. Additionally, the integration with AWS infrastructure and the capability to create a hybrid grid infrastructure with scaling are important.

What needs improvement?

The model repository is a concern as models are stored on a bucket and there's an issue with versioning. Also, being unable to create routing other than based on TCP/IP protocols and HTTP poses limitations.

For how long have I used the solution?

I have been working with Amazon SageMaker for close to three years.

What do I think about the stability of the solution?

I find the performance of SageMaker stable, especially when I use it with a Kubernetes cluster. There have been no significant issues noted.

What do I think about the scalability of the solution?

It is scalable, particularly with the AWS infrastructure, including clusters and scheduling solutions like Airflow.

How are customer service and support?

I rarely use customer support since the platform is stable. Any issues, though rare, seem to be resolved well.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have worked with other AI development platforms, such as Kubeflow and MLflow, as separate platforms.

How was the initial setup?

The initial setup is straightforward if you have basic knowledge related to AWS Cloud and its infrastructure.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable from my point of view, but it depends on factors like project size, potential income, data size, and user number.

Which other solutions did I evaluate?

I have experience with other AI development platforms, including Kubeflow and MLflow.

What other advice do I have?

I suggest properly sizing your project to manage potential costs effectively. If the project is small, starting with something simpler and less expensive may be better.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Lead Technical Product Owner - AI & ML at a transportation company with 10,001+ employees
Real User
Stable solution that's worth the money but lacks reporting services
Pros and Cons
  • "We've had no problems with SageMaker's stability."
  • "SageMaker would be improved with the addition of reporting services."

What is our primary use case?

I mainly use SageMaker for deploying, using, and running our models.

What needs improvement?

SageMaker would be improved with the addition of reporting services. In addition, the models available in SageMaker are not enough for most of our use cases and require customization to be useful.

For how long have I used the solution?

I've been using SageMaker for six to eight months.

What do I think about the stability of the solution?

We've had no problems with SageMaker's stability.

How are customer service and support?

We are premium partners with AWS, so we have complete 24/7 support from them.

How was the initial setup?

The initial setup was very easy and quick, though deploying using cloud formation templates was difficult for us.

What about the implementation team?

We used an in-house team.

What's my experience with pricing, setup cost, and licensing?

SageMaker is worth the money for our use case.

What other advice do I have?

I would give SageMaker a rating of six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Daniel Boadzie - PeerSpot reviewer
Machine Learning Specialist at Hubtel
Real User
Top 10
The product enables users to build and deploy machine learning models, but the documentation must be made more user-friendly
Pros and Cons
  • "The product aggregates everything we need to build and deploy machine learning models in one place."
  • "The documentation must be made clearer and more user-friendly."

What is our primary use case?

I use the solution to build machine learning models and deploy them on endpoints.

How has it helped my organization?

The cost of managing our organization’s infrastructure is just too much. It’s easier to use AWS.

What is most valuable?

The product aggregates everything we need to build and deploy machine learning models in one place. We log in to the cloud and have everything we need to build and deploy models.

What needs improvement?

The product must improve its documentation. The documentation must be made clearer and more user-friendly. Sometimes, we run into issues with setup. However, it's not that often.

For how long have I used the solution?

I have been using the solution for about two years.

What do I think about the stability of the solution?

The stability is solid. I've been using the tool for a while. I haven't had major issues with it.

What do I think about the scalability of the solution?

We have 600 people in our organization. More than 300 people are developers. Everybody uses AWS. The tool is very scalable. I rate the scalability a nine out of ten.

How are customer service and support?

I had an issue logging into my AWS account. So I contacted the support persons. They were helpful.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution is deployed on the cloud. We do not manually install the solution on our machine. We do have a CLI on our machine.

What's my experience with pricing, setup cost, and licensing?

The solution is relatively cheaper. Azure might be a little cheaper than AWS. However, AWS has all the services we need in one place.

What other advice do I have?

The solution works. It’s better than most of the other options available. We go through a long process to get the model in the hands of the users. SageMaker caters to all the processes involved with pre-built services. It makes the whole process very easy. Sometimes, the cost can be an issue, but it has all the right services we need. It is very smooth. Overall, I rate the solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Amazon SageMaker Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Amazon SageMaker Report and get advice and tips from experienced pros sharing their opinions.