We have got a publication department and our management need to know what they're doing. We have 30,000 people using this solution.
CRM and billing solution used in a large enterprise that offers scalability and stability
What is our primary use case?
What is most valuable?
This solution does my logging and micro billing.
What needs improvement?
In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation.
For how long have I used the solution?
I have been using this solution for five years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
I would rate the technical support for this solution a three out of five.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support.
How was the initial setup?
The initial setup is a bit challenging. With one being hard and five being easy, I would rate this solution a four out of five. It took two weeks to complete deployment and we did this with an in-house team.
What about the implementation team?
We completed the deployment in-house.
What's my experience with pricing, setup cost, and licensing?
This solution costs our business $3,000 per year.
What other advice do I have?
I would advise others to consider budget when looking at this solution. If you're a small company of less than 500 employees, it is an expensive investment. It is more suited to large enterprises.
I would rate this solution a seven out of ten due to scalability, price and support.
Which deployment model are you using for this solution?
Hybrid Cloud
