We use the solution to manage identities that include human identities, machine identities, digital identities, and API integrations.
What is our primary use case?
What is most valuable?
The tool's architecture is thin and scalable. We also like the product's ease of deployment. My company is also impressed with the solution's number of connectors.
What needs improvement?
The tool needs to improve its pricing.
For how long have I used the solution?
I have been working with the product for three months.
What do I think about the stability of the solution?
I would rate the tool's stability a ten out of ten.
What do I think about the scalability of the solution?
The product's scalability is amazing. I would rate it a ten out of ten.
How are customer service and support?
There were issues in routing the call to the support but it is resolved now.
How would you rate customer service and support?
Positive
How was the initial setup?
The product's deployment gets completed in six weeks. The deployment team consisted of 17 members. The team included project directors, dev members, cloud architect and architects, security team members, application engineers, etc.
What about the implementation team?
We relied on one integrator for the tool's deployment.
What was our ROI?
The product is worth every penny.
What's my experience with pricing, setup cost, and licensing?
I would rate the product's pricing a seven out of ten. We are using the yearly license.
Which other solutions did I evaluate?
We evaluated Delinea and CyberArk before choosing the product. We chose ARCON because most of the options that we evaluated were not easy to scale up or deploy. ARCON gives you everything that is needed for multi-factor authentication and vaulting.
What other advice do I have?
I would rate the product a ten out of ten. Don't take one product from ARCON, take all their products.
