What is our primary use case?
We are using it in the office for the Wi-Fi network. We implemented the solution for our office in 2015, but in 2017, we implemented the solution for our warehouse. We have also implemented the solution in one of our branch offices.
What is most valuable?
Aruba's virtual controller is the most important feature.
I also have TP-Link, Huawei, and D-Link access points, and normally those solutions have a controller, which is a separate software or hardware used to control all of these. But Aruba's virtual controller basically sits in one of the access points, and if that particular access point goes down, the controller automatically migrates to the next available access point. With this feature, I firstly don't need any additional hardware for a controller. Secondly, I don't need maintenance for it. A virtual controller that roams around from one device to another automatically makes life very easy for me.
My access points are nearly ten years old, so though they now have 2.4 and 5 GHz options, features like the captive portal for the guest Wi-Fi, avoiding sticky clients between two Aruba devices, reduced authentication, and the ability to look at the IDS are all still very advanced.
What needs improvement?
When I implemented their access points, Aruba was a separate company, and customer support used to come directly from them. But recently, HP has taken over Aruba, and how we receive support has changed. If I am looking at a new solution from Aruba, I have to go via HP's process, which is not as good as Aruba's used to be. I understand HP has its own access point solution, though I do not know whether that is why Aruba is not given much preference.
For how long have I used the solution?
I have been working with Aruba access points since 2015.
What do I think about the stability of the solution?
When I first bought my current units, their lifespan was five years, but I'm still using them happily. They came with a lifetime hardware warranty at the time, but I still have not been able to use that warranty because none of them have broken down, so I rate the stability of the product a ten out of ten.
What do I think about the scalability of the solution?
I rate the solution's scalability a nine out of ten. We have approximately 500 users.
How are customer service and support?
Tech support used to be very easy because I would just call or email them, and tech support would respond within an hour. It was very seamless. But now I have to go through HP and raise a different kind of support ticket, so I have to spend more time going through various layers of approval. The engineer might still be an Aruba engineer, but I have to go through the HP process first.
Which solution did I use previously and why did I switch?
We implemented another solution from TP-Link two years ago, but their features are still ten years behind Aruba's. One of the features I use in Aruba is reduced authentication. I have reduced authentication assigned to my active directory. For that to work, I should have a controller set in my active directory. The active directory speaks to the controller, and the controller speaks to all the access points.
It is a little different with TP-Link. Even though I have a separate controller, which is software that has to be installed on another machine, that feature does not work. I think it's called Omada Controller. I cannot set the controller because if I set it in my active directory, it cannot speak to all the access points. So I must set every access point with their IP addresses and names for the active directory to listen to. It is not a big deal if you have four or five access points. But you can't do that in a big company with something like 50 access points. It's ridiculous.
How was the initial setup?
The initial setup was very easy because it is out of the box, where you have to go "next, next, next" to give you the default setup. After that, you can go in and set what you want in detail, whether you want to set the clients or set whether it's visible/not visible, all those things. It had this feature as well, I still remember from 2015, where once you configure one access point, information can automatically be transferred to other access points, and they can be set up automatically. So if I have five access points running and buy a sixth one today, I don't need to do anything for that sixth device. I need to turn it on, and as soon as it connects to the same Wi-Fi network, it picks the settings from the other units and sets itself up.
We do not require anyone to maintain the solution.
What's my experience with pricing, setup cost, and licensing?
The price point in 2015 was really low compared to other enterprise-level access points, and I'm not talking about consumer access points like D-Link and TP-Link. I implemented seven access points in 2015 and only spent $6,000 for the whole project.
Which other solutions did I evaluate?
The only other devices I consider to be at the same level would be the access points from Meraki. Feature-wise and technical-wise, Aruba is really good. However, when it comes to support, which may be local to my market in Australia, I don't see Aruba being that easy to update or get support for, even when talking to HP or whomever the partners are. It is much easier to speak to tech support with Meraki and even Juniper Mist and access those devices.
I would have downloaded information on them because I'm looking at a new product. I'm looking at three products, Aruba, Meraki, and Juniper Mist. Just like I downloaded information from your site, I looked at the websites of these three companies, and Juniper's guys immediately called me and even offered to send me two devices to test in my environment. They also told me they would do the site surveys for free if I gave them the plans for my new site.
When it comes to features, scalability, or ease of use, I rate Aruba in the top three. But when looking at the technical part, we also need to look at how easy it is to get the devices or talk with the vendor.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.