Genesys Cloud CX is a call center solution for customer service and contact centers. Its primary use case includes building IVR systems, transitioning from old platforms, and integrating with CRMs. The most valuable features are its expanded capabilities in digital channels, simple setup, good integration, and omnichannel experience. It saves time, is easy to learn, and offers easier troubleshooting compared to on-premise solutions. Genesys Cloud CX is a comprehensive and superior solution in the CCaaS market.
The cost depends on the type of license based on your organization's requirements and can get expensive.
I rate Genesys Cloud CX's pricing a one out of ten.
The cost depends on the type of license based on your organization's requirements and can get expensive.
I rate Genesys Cloud CX's pricing a one out of ten.
We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive.
The solution is fairly expensive, but it would be money well spent.
We need to pay a yearly licensing fee for Qualtrics Customer XM, which is expensive.
The solution is fairly expensive, but it would be money well spent.
The product is pretty expensive.
The tool is expensive.
The product is pretty expensive.
The tool is expensive.
[24]7.ai streamlines customer interactions providing advanced automation and AI-driven insights. Users appreciate its intuitive dashboard but suggest improvements in integration capabilities and expanded reporting features to better meet diverse business needs. Scalable chatbots enhance efficiency while ensuring personalized client engagement.
