Auth0 Platform Reviews

I'm a security architect. The product is used by our customers, not by our company people directly, so I expect we would have several thousand people using this solution.

It has improved our organization by providing login authentication for a mobile app.

The most valuable feature would have to be authentication using OpenID Connect.

The product could use a more flexible administration structure in the next release. It could be improved by extending the administration model. 

There is no problem with product stability. 

We haven't had any problems with scalability. 

We've had good experience with technical support. 

We previously used a different solution which was an open-source solution that was on-prem. I can't recall the name of that, but it was an open-source tool. One of the main reasons we switched to Auth0 is that supporting an on-prem version required a certain amount of expertise and management and we didn't need to be spending money on that if we were using a software as a service provider.

The other aspect was that on-prem you have to manage the security yourself. By using a software product as a service provider in the cloud, we were able to outsource those security concerns to them. The security was their responsibility and no longer our problem.

The setup is straightforward. We've deployed it in a number of applications, some of those would have taken less than a couple of days of development and deployment, and some of them would have taken weeks. But it's dependent on the complexity of the deployment. That's not a function of Auth0, it's a function of what our digital transformation is trying to do. We used an Auth0 consultant for deployment. 

We used an Auth0 consultant for implementation and he was very good and very knowledgeable. There is nobody in our company dedicated to maintaining the system for our customers. 

There are licensing costs for this product. We have an enterprise agreement with Auth0.

We evaluated a couple of other options before choosing Auth0. We looked at Microsoft and Okta. We went with Auth0 because at the time Microsoft was about to renew, so it wasn't as easy to set up, although Microsoft is a fine product and Okta is also a fine product, at that stage, it was more aligned on-prem authentication than it was to B2C.

In terms of advice, I think that if your application is developer-driven, then Auth0 provides extremely good developer support and supports multiple development tools and strategies. That's where I believe the product comes into its own. If you're enterprise, then Okta or Microsoft are probably a better solution. It's worth watching.

I would rate this product an eight out of 10. 

I implemented the use of authentication workflow entirely on the client side (S.P.A./Single Page Application). This gives the client app a JWT and makes the infrastructure a lot easier to manage in a distributed way since I don't need to track user sessions on the servers anymore. Now, I simply use the JWT from the client on the server side to process requests and push updated profile data to a database/queue as needed and end the process without having to persist data in the web server (sessions).

We are now able to dockerize stateless containers quote easily. A typical solution for managing session data is to put it into a database, but now we don't need to do that either. Auth0 essentially acts as the database backend. However, unlike regular session management through a database, whereby one needs to touch the database every time to re-hydrate session data for every request, I only make requests to Auth0 to query for profile data when needed, thus making the application more efficient.

The documentation and getting started guide is excellent for JWT and client-side authentication. However, I think they can do a better job in explaining what you're supposed to do next in order to correctly follow an idiomatic approach to using the solution beyond simply passing a JWT token to a server and having the server check then signature to validate the token.

I've just started using it.

No issues encountered.

We used regular OAuth in conjunction with our own database for people without social accounts. This is much better because everything is wrapped and normalized through one service. It even supports non-OAuth solutions such as Active Directory and LDAP which is good.

It was extremely simple and their site even generates sample code in various languages.

Social media integration: Auth0 supports over 30 social logins with support for the major ones such as Facebook, Twitter and Google. Besides the 30 or so out-of-the-box providers, Auth0 also allows custom social connections through their extensions framework. This to me provides a great amount of flexibility to solution architects.

Ready-to-use modern APIs using JSON/RESTfull

LDAP integration

It enables the concept of identity management.

The feature improvement I would like to see in Auth0 is around authorization. They can borrow Stormpath's (their primary competitor) notion of groups and organizations built-in on their API. Currently Auth0 takes a different approach, i.e., it uses rules to store authorization-related info on the metadata.

I have used it for nine months.

I have not encountered any stability issues.

I did encounter a scalability issue. Auth0 support engineer could have been more descriptive on the infra needs for the on-premise installation. The solution had only one MongoDB instance, which became a single point of failure. Once we hit the bottleneck, the Auth0 team was prompt enough to set up a master-slave structure to fix the issue. They could have thought about it up front.

Level of technical support - 7/10. They keep changing the support engineers (shared resource pool). Every time a new engineer comes, we have to give him/her the complete background before he/she becomes productive.

I did not previously use a different solution.

It is very easy to use the public cloud instance.

Before choosing this product, I also evaluated Stormpath.

Be specific about the number of users, number of transactions, and the amount of data to be transferred.

Share your user journey with Auth0 up front. Jointly problem-solve on how best to minimize the number of API calls to Auth0.