There are plenty of features available such as the ability to test applications for issues and a user-friendly dashboard.
Enterprise Digital Solution Architect at a tech services company with 201-500 employees
User friendly dashboard, plenty of features, more enhancement needed
Pros and Cons
- "There are plenty of features available such as the ability to test applications for issues and a user-friendly dashboard."
- "In the future, there could be improvements in integration and enhancements."
What is most valuable?
What needs improvement?
In the future, there could be improvements in integration and enhancements. A few important enhancements I would like to see would be advanced analytical reports, collective analysis, and real-time analytics. This would increase customer satisfaction.
For how long have I used the solution?
I have been using the solution for approximately three and a half years.
What do I think about the stability of the solution?
The solution is stable.
Buyer's Guide
Avolution ABACUS
June 2026
Learn what your peers think about Avolution ABACUS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
How are customer service and support?
We have had a good experience with technical support. They are helping us handle the digital transformation.
How was the initial setup?
The setup is lightweight and straightforward.
What's my experience with pricing, setup cost, and licensing?
There is a subscription for this solution. We are on an annual subscription because you sometimes receive special offers the longer you subscribe.
Which other solutions did I evaluate?
I have used three other EA solutions in the past, such as MEGA HOPEX, and this solution is better.
What other advice do I have?
This solution is the leader in enterprise architecture, I would recommend it to others.
I rate Avolution ABACUS a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior R&D Consultant at a tech services company with 201-500 employees
Easy to use with good object traceability, but needs better integration options
Pros and Cons
- "The most valuable feature is the traceability, you can trace any object to the other."
- "While this is one of the most powerful tools on the market it does not integrate well with Microsoft Office or others."
- "This solution needs to improve resource usage because it has a heavy browser. It is easy to use, but it takes time to load and to run other programs."
What is our primary use case?
The primary use case for this solution is for our customers, but it's confidential so I cannot release that information.
The deployment model we are using is on-premises.
What is most valuable?
The most valuable feature is the traceability, you can trace any object to the other.
What needs improvement?
This solution needs to improve resource usage because it has a heavy browser.
It is easy to use, but it takes time to load and to run other programs.
It's not about usability; it consumes a lot of resources and memory. The open-source alternative is very light and easy to use on any device.
This solution is expensive for some people's budgets and they need to offer a Lite version at a cheaper price.
While this is one of the most powerful tools on the market, it does not integrate well with Microsoft Office or others. In the next release, I would like better integration.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and technical support?
I have not needed any technical support for this solution.
How was the initial setup?
The initial setup was average.
The deployment was not difficult. It took a couple of hours.
What other advice do I have?
I am not an implementer or a service provider, I offer consultation and provide solutions in enterprise markets.
Part of my job is to recommend and select the tools that are suitable for my clients and stay within their budget.
There are times where the open-source tool is the most suitable, whereas at other times I can offer a more complex solution.
I would recommend this solution because it has some powerful aspects, but it won't fit everyone's budget.
I would rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Avolution ABACUS
June 2026
Learn what your peers think about Avolution ABACUS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
BPM Expert at a consultancy with 1-10 employees
Powerful and customizable, but the interface needs to be more user-friendly and it needs dashboards
Pros and Cons
- "If you face new challenges or issues then you can dynamically customize according to the business needs."
- "This product is very strong in terms of the meta-model because you can customize a lot according to the business plan."
- "If they want to expand in the European market then they are going to have to improve their technical support."
- "Based on my experience, this is not a product that I recommend at the moment."
What is our primary use case?
I worked with this solution to access the code that other people had previously worked on. This included accessing the database to assess the methodology that people had used for development. In doing so, we had to evaluate some technical aspects of this solution.
We worked with an on-premises deployment.
What is most valuable?
This product is very strong in terms of the meta-model because you can customize a lot according to the business plan. You can customize the models to use, what kinds of objects, and what kinds of attributes, so you can customize almost everything before you start the project, as well as during the project. If you face new challenges or issues then you can dynamically customize according to the business needs.
What needs improvement?
The user interface needs improvement because it is not user-friendly. They need dashboards because I think that it is really important in the market at the moment. Dashboards seem to be the solid bridge between the business and IT departments, and I didn't see anything there. The people that are going to decide to buy the product are the top management, and they are not interested in seeing the everyday operational aspects. Rather, they want to see results, which is why you need dashboards. They have an open door for integration with the model, but that's all.
Integration with third-party tools needs to be improved. We did some research on this, and they have open doors with certain tools, but at least in this assessment, it was not clear how to do it. They say that you can do it, but we could not figure out how. So, this is an odd part that I think they can make more clear. I asked whether they have APIs available, or whether we had to create them from scratch, but I didn't get an answer.
There is a feature called the versioning of the models, and it is not easy. It is hard because it requires a lot of technical skill to work with a model, process, or another artifact.
If they want to expand in the European market then they are going to have to improve their technical support.
For how long have I used the solution?
I was recently using this solution for about six months.
What do I think about the stability of the solution?
We had some technical problems, so I would say that the product is not stable. Sometimes a restart was required.
What do I think about the scalability of the solution?
I think that it is possible to scale this solution because this is what they are saying to the customers, but it is not so clear.
How are customer service and technical support?
Technical support for this solution needs to be improved. I am in Luxembourg, and I think that the issue is more or less in Europe. I think that they have a central office in Europe, in London, and sometimes the customer was complaining about them.
Our customer had some technical problems and they did not receive adequate answers. It was taking a lot of time to get the correct answers, so I don't think that they have knowledgeable enough people in London. I think that the issues had to be escalated to the technical team in Australia, and it takes a lot of time to get responses from them.
Which solution did I use previously and why did I switch?
I have worked with similar products in the past, including ARIS. The difference is that the customers are very happy with the support. They are based in Germany, and when the customer asks a question they get an answer very quickly.
It is also a more stable product than ABACUS and does not crash as often. They can continue working, whereas with ABACUS the customers are stopping because of the crashes and they do not know what to do.
To me, these are the biggest differences between these two solutions.
How was the initial setup?
The initial setup of this solution is a little bit complex. You can customize everything, so it is powerful, but it is not easy to do. Sometimes the customers prefer a black-box solution, where they know what they can do.
In this product, the package is very open and you can do everything. On the other hand, it is not easy because you have to prepare many things first, and customize many things before you start. This is like many products and not a problem with the solution. Rather, it's so powerful that the customization requires more time and more cost to set up.
I think that it would take at least a month and a half, or perhaps two months to set up a project. I don't think that it's possible to do it in less time. This is very subjective because I did not do it, but this is based on my feeling after what happened to us.
What other advice do I have?
My advice to anybody who is researching this solution is to consider both the technical support and stability, as well as the technical aspects of the product.
Based on my experience, this is not a product that I recommend at the moment.
When the vender launches a new version they should guarantee the core things are really working so that they do not have problems like this. They need to focus on what is critical and important in order to last in the market.
The integration with other tools should be more open and clear, as it seems to be quite closed and proprietary. The market does not like this kind of thing. If the customers are not trusting enough then they are not going to buy the product.
This is a very powerful product and it is very customizable, and the concept of the product is good, but they need to improve a lot, including the user interface. We also had some crashes when we were using this solution.
This product may be easy for the IT team to use, but it is not designed for them. It is designed for business users. This is why the user interface has to be more user-friendly than it is.
In terms of it being a powerful tool, I would rate it a ten out of ten. However, the user interface is very poor, which I would rate a one or two out of ten.
Overall, I would rate this solution a five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise Architect at A1L
Good solution for enterprise architecture that has good stability
Pros and Cons
- "If you want a data model of flexibility and catalog scalability I would recommend it from that perspective."
- "It is vastly scalable but you can't run it on a Mac or Linux so it has limitations."
- "The most valuable features are the catalog and the diagram."
What is our primary use case?
We use the on-prem model. Our primary use is for enterprise architecture.
What is most valuable?
The most valuable features are the catalog and the diagram.
What needs improvement?
The workflow and the collaboration need improvement.
For how long have I used the solution?
I have been using this solution for the last five years.
What do I think about the stability of the solution?
It is stable. I haven't had any issues with it.
What do I think about the scalability of the solution?
It is vastly scalable but you can't run it on a Mac or Linux so it has limitations. We don't have plans to increase the usage. We're happy with what we're using it for.
How are customer service and technical support?
Their technical support is good. I get good responses from them from a technical perspective.
Which solution did I use previously and why did I switch?
I started off with this solution.
What other advice do I have?
I would definitely recommend it but it depends on the use case. If you want a data model of flexibility and catalog scalability I would recommend it from that perspective.
For an architecture practice, there's more detailed architecture than enterprise architecture so for that, I wouldn't recommend Abacus. It's just for different use cases that Abacus is good to have.
I would rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
Co-Founder, Enterprise Architect at a tech services company
great for EA Repository and various EA analysis
Pros and Cons
- "It's a good product with a complete set of templates, frameworks, and notations."
- "It needs more flexible analysis parameters and more capability as a BPM tool and doing BPM simulation, compared with Bonita BPM or Bizagi."
What is most valuable?
Its Analytical and Simulation Engine.
How has it helped my organization?
It is great for EA Repository and various EA analysis.
What needs improvement?
It needs more flexible analysis parameters and more capability as a BPM tool and doing BPM simulation, compared with Bonita BPM or Bizagi.
For how long have I used the solution?
Since 2015.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
It needs more support from the Federated EA.
How are customer service and technical support?
Customer Service:
Best.
Technical Support:Best.
Which solution did I use previously and why did I switch?
Yes, Abacus is more powerful and easier to implement.
How was the initial setup?
Straightforward.
What about the implementation team?
We are a consultant.
Which other solutions did I evaluate?
Yes, ARIS, MEGA, and Troux.
What other advice do I have?
It's a good product with a complete set of templates, frameworks, and notations.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: June 2026
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