Barracuda Email Protection Reviews

I used the service, which includes the email gateways and the email archiver.

The most valuable feature is the gateway. I've been using it for years and with different companies.

When we got the service, it included the email archiver with unlimited storage. That is a bonus and it's perfect for us.

I would like to see better integration with other products.

I have used Barracuda Essentials for a long time and it's a great product.

It was implemented in this company this year.

Stability-wise, this product has always been solid.

We are a small organization, with fewer than 200 users.

There is no need to increase our usage of this product at this time.

The support has always been great.

I was originally using a solution from Symantec. However, when Broadcom bought them out, the support was horrific and I had to drop the product.

This product is very easy to deploy. If you know how to work with your MX records and email, it's easy. We have not needed support of any kind.

We set it up ourselves as soon as we got it.

It doesn't require much maintenance. I sparingly administrate it. For example, I look at a couple of things but I don't have 

Price-wise, this product is middle-of-the-road. I'm sure that there are cheaper solutions.

I suggest negotiating either at the end of their fiscal year or at the end of every quarter. At the end of the quarter, they have an incentive to lower the prices to sell as many units as possible in order to meet their end-of-quarter quota.

Barracuda is one of my favorite vendors. They are top-notch.

I would rate this solution a nine out of ten.

Barracuda Essentials is used for anyone that wants to protect their email. It helps with protecting against spam, malware, and encrypting your email messages. This is an option with all the email messages. They have other add-ons which use artificial intelligence to protect you against fishing attempts. 

They have employee training against email phishing attempts. There are nice packages of other options that can be added to Barracuda Essentials.

The most valuable features of Barracuda Essentials are it's a trusted name and is rated very high on review sites. It blocks high percentages of spam and junk email and it's in the cloud. They have hardware appliances, but this is in the cloud. The solution is very effective at blocking malware and blocking spam and this is what we are looking for. There's not a whole lot of complexity, you want a solution that is very good at blocking out all of the unwanted emails. 

Barracuda Essentials is doing a good job at adding more features. They have a solution that will, through artificial intelligence, track email messages, and determine who's trying to spoof your emails. This is provided by the Advanced package of the solution.

You want the ability to manage your own inbox and be able to whitelist and blacklist various email messages, they have a good user management interface for doing that. The people that are managing this can see harmful messages from a central console. 

Barracuda Essentials can improve by continually adding more features.

I have been using Barracuda Essentials for approximately three years.

Barracuda Essentials is highly scalable, we can scale it up into the thousands.

Barracuda Essentials does a very good job for both mid-market and enterprise clients. We've been deploying it across small, mid-size, and a number of enterprise clients.

The technical support is fabulous we work with them a lot. I have found the support exceptional.

The initial setup is simple, it can be done within 15 to 30 minutes.

We will deploy the Barracuda Essentials, and then based on what the client's staffing size is in their IT department, they will either manage it or ask us to manage it. It all depends upon the level of staffing that they have.

Barracuda Essentials is ranked on all of the various surveys, very high against Microsoft, Mimecast, Proofpoint, and Barracuda's right at the top of the list. Traditionally, when they do these surveys, Barracuda's very high.

My advice to others is, if they look at the entire package that Barracuda has, which includes Essentials, it includes a product called Sentinel, and PhishLine. If you take those three things, they are now renamed and called Premium. I don't see any other email security solution that stacks up against them.

I rate Barracuda Essentials a nine out of ten.

The primary use is to back up our Office 365. It also comes with email security and the Message Archiver. Our Office 365 backup is probably the most important piece and the Message Archiver is the second most important piece. It archives every email that comes in, it's not a backup type of an archive. You can use it for a backup, but it doesn't put it in folders, it's not for restoring someone's mailbox. It's just for searching for emails in case there's some type of litigation that requires us to retrieve someone's email messages.

We now have a secondary backup of Office 365 that's much easier to retrieve compared to Microsoft. If someone deletes something in Office 365, we can get it back within Office 365, but it's difficult. Barracuda is much easier. There is a lot less management needed using Barracuda. The management becomes much easier for Office 365 and it's no longer on-prem, so there are fewer hours managing on-prem devices, servers, and things of that nature. We don't have network appliances anymore for the backup of our information.

The Archiver has been the most useful for me. And that's mostly because I'm the one that's involved in retrieving messages when they're looking into something suspicious. It has been very useful. I have restored backups of Office 365, where people have deleted things from their accounts, so that's been very useful too. And it's a cloud-to-cloud backup from our Office 365 cloud to Barracuda's cloud.

Sometimes it is somewhat laggy, especially on the Archiver side. It should have improved performance on their Message Archiver.

We've been using Barracuda Essentials for four years. 

We've been running Barracuda Essentials for about four years now, and we've never had an issue with them up until just a few weeks ago. We had a problem with the Archiver. They had some technical issue, and we weren't able to get into our Message Archiver and it wasn't journaling the email. We were getting alerts from Office 365. That only lasted for part of a day. That was the only time that we ever saw any downtime. I'm not saying that there's never been any downtime for us, but not anything that was impeding us from getting to our data except for that time. I would rate them as excellent because, over the four years that we've been with them, that's the only time that we had an issue.

Being that it's in the cloud, it's very scalable. With Office 365, my understanding is that our amount of backup is unlimited. On the Message Archiver, we have four terabytes and if we want it to scale up, it's just a matter of asking them for more space. Obviously, we'd have to pay for it, but at least the scalability is just a matter of purchasing more space. It's very scalable.

There are five users. One of my coworkers deals with restoring backups. If someone has accidentally lost some documentation or some type of files in their Office 365, he will restore it for them. A couple of us have done that from time to time. There are a couple of us that deal with retrieving messages from the Message Archiver emails, either for some type of litigation that might be going on, or if someone has deleted an email, we can have it re-sent to them. Some of us deal with restoring backups and others of us deal with providing emails for litigation or restoring emails.

The backups and Message Archiver are ongoing every day. I would say we utilize it probably once or twice a week and I doubt that would change in the future. So as far as us accessing the information, like restoring a backup or looking up emails, it only happens about once or twice a week at the most.

We haven't had to contact them often. I would give them an eight out of ten. They have good support. I do remember calling them in the past more when we had their appliance, but we have contacted them a couple of times and they seemed to have good support.

We used Unitrends for on-prem backup. We had a lot of hard drive failures with that unit. And so we switched to Barracuda Backup. From the Barracuda Backup, we switched to Barracuda Essentials. The reason we switched from Unitrends is there were just too many hard drive failures.

The initial setup was somewhat complex, especially on the Office 365 cloud to cloud backup. But they did have extremely good instruction, so even though it was somewhat complex, it was well-documented. So in the end there were several steps, but it was easy to navigate through those steps because of the documentation that Barracuda provided.

The deployment was done over days because we had on the email security side, there was documentation for that, and then documentation on the Office 365 backup. It took approximately five days for us to implement it. We probably could have implemented it a little bit quicker if our time was spent solely on Barracuda, but we have other things that we deal with too. I know we finished it in about a week's time. I would say that it took five business days to complete.

We didn't have a meeting about it and decide how to go about implementing it. We just began it and finished it within a week's time. We really didn't have a strategy on how to implement it. We implemented it in-house without involving a third party or involving Barracuda. They probably have their support for implementing things. Normally companies have a division that you pay for the support outside of your typical support for implementation but we didn't do that.

When we started with it, I think they were eager to get people in, but we only had $20,000 in our budget for backup, so that's all we had to work with and I told the sales rep that. They kept it in line. They came in, I think just pennies under $20,000, which was pretty good.

It was pretty good because other solutions were much higher and that included two terabytes of space for message archiving. And if I remember correctly Office 365 Cloud Backup was unlimited.

It seemed to be a package deal. It was a package deal because we had a price that we needed to stay under and they worked on getting to that price. 

We pay annually. They never charged us for anything else. And they were quite a bit under that $20,000 mark. It was $19,074. And they've been pretty good about not skyrocketing the price or anything like that. It has gone up. It's gone up to $24,000 in 2020.

We looked at Veeam at the time. And we stayed away from Veeam because at the time they just did virtual servers. They were starting to do physical servers, but without paid support, you had to email people at the time. It was free support, but it was through email or something like that. So we stayed away from them until they fully supported physical machines. We use Veeam also for our on-prem VMs. So we no longer use Barracuda for virtual machines. We use Veeam for virtual machines.

Our virtual environment and our Office 365 environment are two very different products. And we like what Veeam provides us for the virtual environment, so I don't see us moving away from Veeam. We like Barracuda Essentials for Office 365, but we like Veeam for the virtual environment. So I think we'll end up having two solutions for that.

My advice would be to follow closely with Barracuda's implementation documentation. It's very thorough. They don't need to utilize a third party for implementation because it is straightforward using their documentation.

We were only backing up data prior to Barracuda Essentials for a month and a user lost their data but didn't realize it until after a month had passed. So the lesson that I learned is that it's better to keep backups for at least a year, just to make sure that we're able to retrieve things when people are not aware that they even lost their data.

I would rate them a nine out of ten because their product is a set-it-and-forget-it type of product. We really don't have to spend time managing the product or calling for support.

We use the solution to protect against phishing, impersonation, or spam emails.

The solution's most valuable feature is impersonation detection. This feature helps users determine whether an email is legitimate because the tool scans it before it reaches the user. The solution helps identify a person impersonating another person, a decision-maker, or a CEO.

Barracuda Email Protection has one technology called Sentinel that helps stop various email threats, such as spam, impersonation, phishing attacks, and spoofing attacks.

The technology works on a supervised engine, but it would be better if it ran on an unsupervised engine.

I have been using Barracuda Email Protection for more than two years.

Our customers are happy with the solution's stability, and we haven't received any complaints from them.

I rate the solution ten out of ten for stability.

The solution's scalability depends upon your licenses, which range from 0 to 50 to 0 to 10,000. More than 50 of my customers are using the solution. Barracuda Email Protection is suitable for small, medium, and enterprise businesses.

I rate the solution’s scalability an eight out of ten.

The solution's technical support team is well-qualified and knows what the technology does.

Positive

The solution’s initial setup is very easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup a nine out of ten.

It takes less than one hour to deploy the solution.

The solution's pricing is moderate, where it is neither cheap nor expensive.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five or six out of ten.

Barracuda Email Protection is deployed on the cloud.

Overall, I rate the solution a seven out of ten.

We use the solution to protect users' companies from spamming emails, phishing emails, malicious attachments and links, etc.

The most valuable features of Barracuda Email Protection are flexibility and customization.

The solution's graphical user interface (GUI) could be improved visually. The solution should enable users to view more details in the dashboard.

I have been using Barracuda Email Protection for six months.

I rate the solution a nine out of ten for stability.

More than 2,000 users are using the solution in our customer's organization.

I rate Barracuda Email Protection a nine out of ten for scalability.

The solution’s technical support is very good.

Positive

The solution’s initial setup is very easy.

Depending on how many domains you have to configure with Barracuda, the solution's deployment takes one to two hours maximum.

Overall, I rate Barracuda Email Protection a nine out of ten.

We are a solution provider and Barracuda Essentials is one of the security products that we implement for our clients.

The most valuable features are security and ease of use.

This solution adapts to changes as required, which is important.

It is easy to customize compared to other products.

The email encryption could be improved.

I would like to see some additional functionality in terms of employee monitoring, as part of a work-from-home security solution. It would make the protection and capability more comprehensive.

We have been working with Barracuda Essentials for about a year.

I have been using this product and it is quite stable.

It is a scalable solution. We support about 60 people who are using it, of which one or two are administrators and the remainder are end-users.

The technical support is good and we have not had any challenges with them.

Prior to Barracuda, we worked with Symantec Email Security. After this, we tried Office 365 Advanced Threat Protection. We found Barracuda to be more efficient, easy to use, and customizable. Cost-wise, it is also better.

The initial setup is straightforward and it can be completed within a few hours.

The price of Barracuda Essentials is better than some of the competing products.

This is definitely a product that I recommend.

I would rate this solution an eight out of ten.

The solution can be improved in terms of performance including web content filtering, and network configuration for better protection and enhanced functionality on mobile devices, including Android and iOS.

The product is stable.I rate it an eight out of ten.

The product is scalable. We have 2000 users for the solution. We plan to increase it by 20%.

The support is customer-friendly.

Deployment requires the involvement of one administrator.

The price is cheaper than other competitors.

I have worked with Symantec.