Bitdefender GravityZone Enterprise Security Reviews

We've deployed it for various enterprises across different verticals. One example is IT companies, but it's applicable to a wide range of businesses.

It helps secure the organization against various cyber threats, including malware attacks, zero-day exploits, and ransomware. It specifically helps mitigate the risks associated with ransomware attacks.

There is room for improvement in CPU utilization. 

We've been selling Bitdefender for almost six to eight years now, including GravityZone Enterprise Security. We work with all versions of GravityZone, including the current one.

It is perfectly stable. We haven't received any complaints from customers regarding stability or performance. It's been smooth sailing so far.

It is very easy to scale. You can simply add more licenses. We have customers with varying user counts, ranging from around 3,000 to 76 users. It really depends on individual needs.

It's very customer-friendly. We haven't had any major issues, only very minor ones.

It's quite straightforward, definitely not complex. It's designed for enterprise deployment, so ease of use is a priority.

The deployment time depends on the number of users. It could range from around four hours to twenty-four hours. 

The deployment is similar to our other deployment procedures. First, we ensure customer data backup, then remove any existing antivirus software, and finally, we deploy the new GravityZone Enterprise Security. That's the basic overview.

It can be deployed as a cloud-based solution, on-premises depending on the customer's preference and needs.

Not much of a team is needed for deployment. Our software engineers show the customer's IT team how to deploy. Once they see it done on a couple of machines, they can handle it themselves. 

Unless you need us to do the complete installation, your IT team can manage it after our initial demonstration.

We show them the ropes, and they handle the rest.

In India, licensing is based on annual contracts. It's not extremely expensive, but not the cheapest either. I'd rate it somewhere around seven or eight out of ten.

It's a reliable and effective solution. Even for large enterprises, installation is quite fast, especially if you have an active directory and can push policies and modules easily. Deploying to a thousand users can be done within a day. It's simple and quick to set up and manage.

Overall, I would rate the solution a nine out of ten.

I like how quickly changes take effect. The detection has been excellent, with a good rate and no false positives. Virus signatures are updated very frequently, which impresses me.

It has greatly increased our confidence. In the past 18 months, we feel confident that this part of our antivirus and security protection is well covered.

We use patch management to keep our software up-to-date, significantly mitigating our risk of vulnerabilities. We're confident that Bitdefender GravityZone Enterprise Security will either already know about new threats and have updated our machines, or they'll advise us quickly on mitigating them until an update is available.

We've found that the integration works very well with our Active Directory. It can detect which users are on a particular machine, which is useful as we share machines between users. It provides the level of detail we need.

The tool needs to improve patch and vulnerability management.

I have been working with the product for eight to nine years. 

We need to pay extra for support, but it is outstanding. 

Positive

For the initial setup, we tested two configurations in parallel. We started with a complex solution using an on-site distribution server to get updates from the cloud and apply them to our internal network. However, when we tested both versions, we found the cloud connectivity for updates was secure, requiring only a small firewall opening. This increased our confidence in the product, so we chose the simpler, straightforward configuration. This decision has served us very well, making management and deployment easy.

The tool's pricing structure is good. We use an annual subscription. 

I would rate the product an eight out of ten. It would score higher if it included enhanced patch management and some form of vulnerability management. With these improvements, it could easily be a ten out of ten product. Despite these areas for improvement, we plan to stay with the product for at least the next three years, likely longer.

I have been using it as a host-based solution for my client workstations.

What I appreciate most about Bitdefender are its web content filtering, blocking malicious sites, and its ability to thwart brute force attacks on open ports. It adds a crucial layer to my security stack, complementing my email filtering systems and FortiGate firewall.

Potential areas for improvement could be more accessible and immediate support for critical situations, especially considering the regulatory challenges in healthcare. While I haven't extensively explored training materials, having more comprehensive resources could enhance user proficiency. Overall, Bitdefender has been reliable for my needs, but improvements in support responsiveness and user education could make it even stronger in handling evolving cyber threats.

I have been working with Bitdefender GravityZone Enterprise Security since 2017.

I appreciate that Bitdefender support reached out to me when I needed assistance. I would rate them at around seven out of ten. The only hiccup was the callback process, as I was skeptical of unfamiliar numbers. A suggestion for improvement would be to ensure their caller ID displays "Bitdefender Support" so users can confidently answer calls. This would enhance the overall support experience.

Neutral

Setting up Bitdefender GravityZone was relatively easy for me, but it has been a while since I did it. The deployment process was straightforward, and I didn't encounter major challenges as a computer guy.

My advice for new users is to work closely with support to configure exclusions properly. Occasionally, you may need to tweak settings for proprietary software. The setup is not difficult and can be learned within an hour, but investing time in learning will ensure effective usage. Overall, I would give Bitdefender a solid ten. Over the years, it has consistently provided effective security without requiring extensive custom configurations. It has successfully prevented potential hacks and blocked attacks, demonstrating its reliability and effectiveness in safeguarding client sites.

We are using the solution for the protection of our end users. It is to complement the firewall we have in place.

The solution is deployed on-premise. We are using the latest version, which is 6.7.

BitDefender has improved our security by protecting our endpoints and servers from viruses and exchange server attacks with its inbuilt on access scan feature.

I've used McAfee, Kaspersky, and a couple of anti-viruses. I find Bitdefender to be very light. When we were using the other versions, users would complain that they would make the computers slow. But since we have deployed Bitdefender, we haven't had that. Also, I like the management bit of it because it's easy to use.

I like the Application Control feature, but it's a bit tricky. Managing it can be a bit cumbersome sometimes. I would like to see that improved in the next release. I think improving it would be simple, especially in implementing the applications.

BitDefender should be able to pull all applications installed in our environment and allow us select the applications that should be allowed and those that should not unlike how it is currently we have add the applications manually especially updated ones.

I have been using this solution for three years.

The solution is stable.

We have around 400 customers using Bitdefender. We also have the mailbox feature, so we are protecting around 485 mailboxes. We are using the solution for almost 330 endpoint users.

It is very scalable.

Technical support has been stable. I have not even had to interact with the technical team of Bitdefender. It has been so smooth.

Positive

I have used McAfee and Kaspersky.

The solution is easy to set up compared to others. Setup is pretty straightforward.

Installation alone took around 45 minutes. We have three people for deployment and maintenance. There is my manager, my colleague, who is a system administrator, and me. I'm the one who normally manages it on a day-to-day basis.

We used a Bitdefender partner for deployment.

The license is yearly.

I would rate this solution 9 out of 10.

The tool has a firewall module to control traffic. It also has a feature to map incidents and provide information about attackers and the environment.

I think it would be helpful if I could get a live console directly on the machine. Additionally, if I could run scripts on the machines to respond to any incidents, that would be a great feature.

I have been working with the product for one year. 

I rate the tool's stability a nine out of ten. 

I rate the solution's scalability an eight out of ten. 

I chose Bitdefender GravityZone Enterprise Security because its documentation contains all the necessary information. It teaches you how to deploy and provides information about the procedure, helping you learn about the product. Before Bitdefender GravityZone Enterprise Security, I worked with Fidelis.

Bitdefender GravityZone Enterprise Security's deployment is easy and takes two to three hours to complete. 

I did the deployment myself. 

You don't have to pay extra after buying the product. 

I rate the overall solution a nine out of ten. 

After the pandemic, people are looking for more security. For example, they may be looking for a sandbox analyzer that should be integrated with a solution. This would provide them with more advanced visibility. HyperDetect is one of the features that Defender offers. This feature gives users better security.

Security for malware and threats is the most valuable feature. 

The security features as per customers' requirements should be improved. 

The stability of the solution is good. I rate the stability a nine out of ten. 

It is a scalable solution. There are currently 10 users in our organization. I rate the scalability a nine out of ten. 

The technical support team needs to be faster with their responses. 

Neutral

The initial setup is straightforward. The deployment of the on-premises console requires a couple of hours and the deployment on the cloud happens within two hours. I rate the initial setup an eight out of ten.

Bitdefender provided value for money. 

The solution is reasonable and is nominally priced in accordance with the features that are offered to the market. 

I highly recommend this solution. I rate the overall product a nine out of ten. 

The solution is used to secure our environment against anti-malware and monitor the health of our Endpoint.

The most valuable feature is the IDS.

The solution is sluggish on low-RAM devices and has room for improvement.

I have been using the solution for six months.

I give the stability an eight out of ten. Machines with low memory and CPU may experience slow performance.

I give the scalability an eight out of ten.

The technical support is satisfactory.

Positive

The initial setup is straightforward. The installation process for the client took 30 minutes, while the server installation was completed by the reseller, which required three hours to deploy the group policy.

The implementation was completed with the help of the reseller.

The price is fair.

We evaluated Kaspersky Endpoint Security for Business but Bitdefender GravityZone Enterprise Security has more features.

I give the solution an eight out of ten.

We have 50 people using the solution in our organization.

One admin person is enough for the maintenance.

Bitdefender GravityZone Enterprise Security is effective for enterprise security and I recommend the solution.

We are using the recent, most current version. 

I use it for security purposes of the endpoints and primarily use it for its telemetry and the information it provides, which I utilize for the stock solution I offer. That information is very valuable to the software for detection and response layered security.

The telemetry is key but, when it comes to this, one must know what he is looking for. Telemetry is just information that comes from the solution, which means that there is much of it that comes up. It is not sufficient to simply do installation and rely on the telemetry. One must know what he is looking for. 

This is what most people are interested in. They simply want something to stop an attack, to prevent them from being hacked. But, as someone in the security world, I know this is not accurate. Any security solution can be circumvented. I don't teach and protect, but detect and respond. This is what I focus on. I can use the telemetry and see what is going on, the steps being taken by a bad actor. This information is valuable to a security person such as myself, since it allows me to see what is transpiring and to craft an appropriate response. It would not be sufficient for me to be informed, say... that it stopped a virus or ransomware. I am not looking for what was stopped but for what wasn't, so that I can make an informed decision. 

I really like the EDR solution, which is a risk management tool that was built into the Bitdefender GravityZone Enterprise Security. It helps one get a snapshot of what's going on with the devices in the network and even of the behavior of one's employees. 

I noticed that many IT companies do not work with the assessment side of the tool. They will do scans on their devices, but the solution looks at things on a different level. It is a bit more in-depth and won't just examine, say... which ports are open or being used. 

The risk management tool does not have reporting, which I feel to be a huge mistake. While I can go into it and run the scan for the all the information, I must enter each thing individually to see what I need. 

I can't print or email a report to somebody in a different environment or to any of my clients for the purpose of advising how they must proceed. All I can do is go into and look at it. It would be nice to able to take the report and determine what must be focused on most critically, as opposed to merely being given a tremendous amount of information. This should be addressed. 

The solution should also do a better job of informing a person of what happened. The son of one of my clients, who has the solution installed in his house, was blocked from playing a certain game. While the solution only informed the person that it was blocked, it did not state what it had blocked. 

With another client who was in the middle of playing a game in his office, the solution blocked this but provided no telemetry whatsoever. I had to search in an attempt to see what was being blocked. Turning the solution off, however, enabled the game to work perfectly. It was blocking it for some reason, but I had no clue why it was doing so. 

The solution should be providing reports of everything, not just specific incidents. The solution has many features, but does not inform one of what was actually done, leaving a person in the dark when it comes to things that are not apparent. For specific threats, one need simply login to know what is transpiring. 

When there was a need to involve support, I would be instructed to download a certain software for gathering information. But, this is not how things should be. Support should be providing the information it possesses of what transpired. 

I've been using Bitdefender GravityZone Enterprise Security for the past six months. 

I don't have any problems with the stability of the solution and really like it. It provides me with all the telemetry I seek. 

The solution is very scalable. 

I don't have any problems with the tech support. I am actually working with someone from their department right now and if I send him an email, I get a response. The only time I won't get a response is if he's not in. I think he's great!

As a matter of fact, he's the one that helped me get through all that. When I was at a loss, he showed me exactly what I must do, on which basis I was able to create my own step-by-step documentation. 

The initial setup was really easy, which is one of the reasons that I switched from Panda, whose whole system I found a pain to work with. 

The solution was sold from Panda to WatchGuard, which owns it. I don't like the partner interaction side of Panda. Their support is fine. While I didn't have a problem with the support personnele when I came across the right individual, I found it hard to extract information from them. 

They are not from here in America, something which I don't consider to be an issue. It's just that I don't feel I have adequate access to them. The partner custodian person is not really there. I don't hear back from people with whom I've interacted and, when sending an email, I am informed that the relevant person has already moved on but am given no information with whom I must be in contact. I am left to search for this information amongst my old emails on my own but, when I finally get ahold of somebody, I find him to not be readily available. 

I feel the portal to be a teeth-grinding pain to work with. 

The initial setup was really easy. The solution is really simple. There is a single log in. The person only need enter it and everything is right there. While I really like it and it makes it easy to create deployment, learning how to do so was difficult. I shouldn't say difficult, but not as straightforward as it could have been. This is not to say that Panda was straightoforward. But, I think that they could have a little better understanding of how to deploy, with a single button on the side that says "deployment."

Even if one is not ready to deploy, the solution should inform him of the steps that must be undertaken towards this end, as there is an initial need to go in and create a package. A person must actually first create a customer or client. A company is what this is called and this must be created first, at which point it must be done with a package, to be followed by an actual policy. But, this is only stated deep within the documentation. It is not simple and took me probably several weeks to go in and figure all this out. This is why I created my own step-by-step documentation. 

As such, things may be a bit complex for someone who has never undertaken this. It's not easy, not set in stone, although there is a pop-up that appears with the initial sign up. There should be a pop up which talks about these individual things, but the information of how to proceed is not provided on a step-by-step basis, which I find to be problematic. Packages, policies and a company are discussed, but the person should be informed that he must start by creating a company, from a which a policy, based on this, must then be created, followed by a package and instructed that this is the stage at which one can deploy. It only discusses these things, but not in a step-by-step manner. The information is only referenced vaguely. 

There should be a button for deployment which contains a step-by-step approach. This would familiarize people with it and provide them with a better understanding, as it is not simple. 

I did not make use of a consultant or integrator, but implemented on my own. 

We are not talking about high maintenance, as it concerns a typical EDR solution. As someone who deals with security, I am more in depth. An IT company or MSP will not look at things as I do. They are looking solely to stop attacks. 

As it does all of this, there is not much upkeep which must be done. It takes care of its own updates, so there is no need to repeatedly go in and do different things. An alert will be sent out if something occurs. An email will be sent out and the person so that the person can go in and do what needs to be done. If someone seeks simplicity, the solution is good at providing alerts. I don't see this feature as a catch-all, however. 

The licensing costs can vary. There are different layers of security that can be used with the solution and things can range from 0.70 cents per device to $3.00 to $4.00 each. Once a person starts getting into this price range, encryption and email security will become part of the equation. This is already at a different level of protection. Personally, I don't make use of the email or encryption features, since there are other ways of going about this. But, I do make use of all the security features, going all the way up to EDR, which roughly comes out to $2.00 to $2.50 per device. 

As a partner, when I purchase any NFR or license for my own office, I have to go to a totally different portal to obtain it, for which I must pay upfront for an entire year.

My clients must pay on a monthly basis, but they're a totally different portal, involving three different layers which must be accessed to get the client-based information. I dread going into their portal with Panda.

My advice to others looking into implementing the solution is that they do all the appropriate research and make a proper plan in advance of deployment. There are many things in the solution, which appear on the left-hand side and must be accessed by scrolling down, including going into the setup and deploying policies. It takes time to get everything together and it is not simply a matter of plugging in the solution. Once this is taken care of, a person can create templates, which are critical and can be copied and pasted. I created a baseline template for any client of mine, of which I can copy and create it for the policies of the next one and modify it to the needs of the individual client.

In brief, my advice is that one do his homework to make certain he is ready. It takes time to get everything together. 

I rate Bitdefender GravityZone Enterprise Security as an eight out of ten, since I feel they have some updates to do. They should really get more out of their risk analysis and risk management tool. It has a lot of information and is a great tool, but they should do a better job of showcasing and spotlighting it so that more people will use it. I feel it to be critical when it comes to security, of which there are five layers: assess, protect, detect, respond, and recover. While the solution does have a good assessment tool, it is poorly advertised. It's right there, as a button. What comes across in discussions with them is that this a great tool, which it is, but the lack of reports needs to be addressed.