Box - Intelligent Content Management Reviews

I use Box to deploy virtual machines. My computer is Windows-based, and whenever I need to use Linux, I can download it there and do all my development work within it.

I like that Box makes it easy to deploy virtual machines.

It could be cheaper. 

I have been using Box for about three or four years.

Box is a stable solution. I have never had any issues. I was never disconnected for any reason, and it kept the connection even though I put my laptop in sleep mode.

On a scale from one to ten, I would give stability a ten.

The initial setup is straightforward. The deployment process depends on your computer resources.

I implemented this solution. 

I have to pay for Box. It could be a little cheaper.

On a scale from one to ten, I would give the pricing a five.

On a scale from one to ten, I would give Box a ten.

We had a specific department for information security and the person who handled that is no longer at the company, however, the head of that department was very adamant that at that time Box was the most secure option. He's the one that implemented Box for his department and we continue to use it to stay secure.

I've recently started using it in conjunction with another product that I use, which is Smartsheet. It incorporates very well with that. It's just made it easier to share documents in a secure fashion.

It is a very user-friendly product.

The solution is stable.

Technical support and their sales reps are helpful.

For me, it's very easy to navigate whether I'm in my email, whether I'm in my Smartsheet or SLAM. It's just straightforward to navigate throughout so that I can get my documents, make changes and load them back without any complexity.

What I get from some of the feedback is they're not sure about the versioning and the downloading, how you download it, and make sure the changes are reflected back in Box. That's more of a training issue rather than a product issue. You have to deal with a bit of a learning curve.

They could integrate better with other platforms. 

It was mainly used by one department and then spread out over time. Maybe we've had it for five to six years.

The solution is stable. 

I myself have not noticed any problems, and I haven't heard any problems reported to IT.

There are no bugs or glitches and it doesn't crash or freeze. 

I'm not sure, however, it is my understanding that the solution can scale. 

We are kind of odd in the fact that we have several different file shares. It's hard to gauge how widely used this particular product is used. Whoever wants to use it, it uses it. It's probably strange for most companies. I would imagine most companies don't do it that way.

It is my understanding that support is good. I haven't had a huge use for the technical support.

Positive

We do have Citrix ShareFile. I use Box more than I use ShareFile, however, overall in the company, I'm not sure of what percentage of the company uses ShareFile, and which percentage uses Box. We also have network shares, and that's really where most of the people have done their work.

I'm not sure how it originally was implemented. I'm not sure if it was difficult or easy to implement. 

I'm not sure how many people, if any, are needed to maintain the product.

My understanding is the solution was done in-house. 

I don't have any information in regards to licensing. 

We are a customer and end-user.

We're using the latest version of the solution at this point.

My own preference is to have one system for sharing files so that everybody's on the same page. They do have governance, which we didn't implement. However, it would be important to keep retention consistent. 

I did work at one point with the sales rep, and they were very informative. They helped us understand what all the different options we had for different Box products. The governance would also be a really good thing to implement along with just the enterprise version of Box.

I would rate the solution ten out of ten. 

Box is a secure location for non-structured content including documents and PowerPoints. Box comes with its own e-signature capability. It has a very simple workflow capability that allows you to build out certain workflows that you are going to repeat on a regular basis. 

Box is very simple, it was designed for anyone who sits in front of a computer to be able to do advanced actions without having to go through any training or any classes. You can put together total workflows for managing inventories or doing marketing campaigns. Anywhere where content is involved, Box can do it.

Box has a number one feature, it is very easy to use. Millions of people have free accounts. They are already aware of the user interface, the electronic signature, the metadata and the tagging. The entire experience is not lacking in any way that you would need in a corporate environment.

I have been using Box for five years.

Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it.

Whether you have one terabyte or two terabytes of data, your performance is going to remain the same. Box has tens of thousands of servers. Their speed for uploads and downloads and performance is standard for everyone. You are not going to get better than the next guy, no matter how big your company grows or how many people you have in your company. It is not going to be slow for any of your customers.

Technical support is better than their competition because I have had experience with both. If you are in a critical situation, and you have the right support contract with them, you will get immediate results. But if you try to go on the cheap side, you might have to wait physically for someone to respond by calling you. So that all depends on what kind of package you buy. 

The cost averages around thirty five dollars a month. There are no additional costs on top of that. They house all your data and they use all of their hardware and their equipment, and that is why it is thirty five dollars a month per person. You do not have to buy any of the hardware and you do not have to do anything on the back end.

The initial setup for an organization is under two minutes. And that is even if they go with an unlimited amount of storage. The implementation as far as your governance of the site itself and who's going to have access depends on the size of the organization and how detailed they are. That could take from two to six weeks to iron out the details and then activate it to enterprise. The setup environment with all the securities and encryption, takes about two minutes.

Box does have a considerable return on the investment, but not without getting into proprietary.

The setup for Box is very simple it is like opening up any account. 
You need to know what the organization wants to do with Box. Someone has to sketch out, who is going to have what permissions, and who is going to be able to access a particular file structure. One thing that Box would benefit from is a records management component. 

I think the vision of the leadership in the company is amazing. More importantly it's not hackable and it's a secure, easy-to-use platform. And that's what people really want.

I would rate Box a ten out of ten.

For enterprise users, the data is in a local repository. We use it for files for the end user process. This is a cloud solution.

In my current organization, we have over 10,000 people using this solution.

I use it very extensively. Users these days are working remotely.

You can upload your bin, upload your files quickly, and download your files quickly. It provides a lot of other alternatives. You can use it on your own, on an iPad, or on your mobile phones whenever you wish to.

I would like there to be integration with Office 365. With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have.

I have been using this solution for about six months.

It's stable.

It's okay. It hasn't been a problem.

This product has been supported by our internal team. They are pretty skilled in this technology. I've never needed to log a ticket.

I've used OneDrive and Google Drive.

OneDrive has an edge over all these features that Box is providing. If you are working on a file, you can put it on auto-save mode. And of course, it can be integrated with any kind of 365 solution.

Installation is okay. End users can do it themselves. It's pretty quick and simple. It takes less than five minutes.

My organization pays for the license.

I would rate this solution 7 out of 10.

I would recommend this solution to those who want to start using it.

We use this solution for file storage.

It is really easy to load files to and from this solution. 

The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem. In a future release, we'd like to have better permissions for folder level permissions at low levels. 

We have been using this solution for six months. 

This is a stable solution. 

We have not had any challenges with scalability. 

This solution is good for file storage but there are better options out there.

I would rate this solution a six out of ten. 

We use the solution primarily for storage and very occasionally for collaboration.

I haven't found any valuable features.

I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times.

We've been using the product for 12 months.

I would say the solution is stable.

The solution is scalable.

In my experience, support manages metrics instead of managing the solution. It seems they want to meet the SLAs without providing a solution.

Neutral

Box is relatively easy to set up.

On pricing, I would point out that the more you dig, or the deeper the level of tools, the more expensive it becomes. 

For basic file storage and a little collaboration, the product is fine. But for anything more integrated from a security point of view, it is not.

Besides Box, we also run SharePoint, and in terms of a holistic approach, I would say that SharePoint is probably the better option.

I would rate this product a six out of ten.

The most basic use case is that I use it as an online repository to access my files. If I have certain files that I need to access from multiple places, I upload them to Box.

The other use case is as a sharing mechanism. When I have large files that cannot be attached to an email, I upload the attachment to Box, and then I just share the link. I use it as a sharing mechanism.

The next use case is collaboration. For example, if I have an Excel spreadsheet that I'm updating and I want someone else to update it as well, I share the link with that person so that he can update the sheet on his end.

The beauty of Box is that you don't need to download the document on your computer to edit it and then upload it again. You can edit the content while the document is in the cloud.

I like the ease of use.

The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook.

I've been using Box for more than five years.

It's a cloud solution.

It is very stable, and I have not encountered any issues so far.

Technical support is amazing; they're really good.

I have tried both Dropbox and Box, but Box is easier use and has more features.

Box needs to improve with their pricing in terms of licensing costs.

I would rate Box at nine on a scale from one to ten.

We use Box for collaboration with files or folders. If you have a business Box account, then it can meet the need of their business. Our use is mostly for collaboration, especially on the documentation. They have competition with OneDrive.

The collaboration of the solution is good.

If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it.

I have used Box within the past 12 months.

I have used Dropbox.

We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available.

I recommend this solution to others.

I rate Box a nine out of ten.

Box is very realistic when it comes to sharing capabilities. The editable features and upgrading capabilities are great. You can work on a document online and save it online. The versioning is a very attractive feature. You can check the updates that were made to a document, and trace which edits each team member made. I also like that it prevents updates from occurring while someone is using it. 

I believe there is still a desktop version; I used to use it in the past. If it's still in use, there should be a Microsoft Office plugin because most of the shareable documents are generated,  represented, or displayed in Microsoft Office. If there was a plugin that added some sort of toolbar in Office, that would be great.

Most of our digital content is now shareable. We can share a post on our Box account from Facebook. We can share a tweet from Twitter on our Box account. For this reason, it needs to be more viewable. Every website has a photo or some sort of location displayed on its website. You can find a logo for YouTube and Facebook and Insta and Twitter. You should be able to do the same with Box.

I have been using Box since 2013.

Box is very stable and secure.

Box is quite scalable, they offer several types of subscriptions. There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need.

I use the free version. It provides me with all of the features that I need. 

My advice is to use this solution. Overall, on a scale from one to ten, I would give Box a rating of nine. 

We are using the latest Box Enterprise. We use it to collaborate securely with customers in controlled conditions. The general use cases are really just customer collaborations. It might be in a financial institution working with loans or selling loans. With low interest and COVID, most banks are really pushing the refinance functionality, and it is very important for banks and credit unions and even just loan brokerage companies to be able to securely, easily, and safely get information to and from their customers.

Most of the time, email is not the way to do it because either people don't know how to use email securely or the files are too large to be sent via email. That's why these file-sharing collaboration things are really popular and should be really popular with the financial industry. This is a huge use case right now.

Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists.

I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable.

I have been using this solution for a couple of years.

I have seen cases where the number of people using it in an organization goes as high as 1,000.

Their support was very good. We very rarely need support, but when we did engage them, they were quick to respond and very accurate and complete.

In addition to Box and ShareFile, we also use a product called Egnyte. It is very similar to Box. I would say it is on an equal level with Box. Both Box and Egnyte are better than ShareFile.

We are in a reseller and consulting role for some companies, and some of our customers wanted to go with Box because they're a larger company. It was basically just a perception of financial stability. It was not that there was a concern that Egnyte wasn't stable. It was just a concern that they were a much smaller company. They perceive a large company as a lower risk.

They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features.

We like this solution, and we prefer to work with the Box consulting team. Basically, for a large company, we would recommend that people work with their professional services just to get things set up quickly and completely. It is possible to do this on your own, but it is faster if you have help from Box. Their pro services are very good.

I would rate Box an eight out of ten. Eight is about as good as somebody is going to get. There is always room for improvement, but I don't have anything quantifiable to make it a ten.