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Box - Intelligent Content Management vs OpenText Documentum Content Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Enterprise Content Management
9th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
44
Ranking in other categories
Cloud Storage (10th), Digital Asset Management (3rd), Document Management Software (3rd), Content Collaboration Platforms (8th)
OpenText Documentum Content...
Ranking in Enterprise Content Management
7th
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Enterprise Content Management category, the mindshare of Box - Intelligent Content Management is 4.1%, down from 4.2% compared to the previous year. The mindshare of OpenText Documentum Content Management is 6.7%, down from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
OpenText Documentum Content Management6.7%
Box - Intelligent Content Management4.1%
Other89.2%
Enterprise Content Management
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
FC
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
User finds integration useful but seeks improvement in interface intuitiveness
I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions."
"You can upload your bin, upload your files quickly, and download your files quickly, and you can use it on your own, on an iPad, or on your mobile phones whenever you wish to."
"The most valuable feature of Box is security."
"Some units have migrated their content and processes from on premises storage to Box, saving money and time, and putting the power of collaboration into the hands of the users instead of requiring admin intervention."
"We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator."
"The features I have found to be most helpful over other cloud storage platforms are: Collaboration - just not that it exists, but it is easy and user friendly, allowing data that is necessary to be worked on to be brought to the surface; Security - focus on compliance, encryption, enterprise grade management; 3rd Party Integrations - allowing for Box to truly be a platform to be used with other software."
"It is a very user-friendly product; the solution is stable and, for me, it's very easy to navigate whether I'm in my email, Smartsheet, or SLAM so that I can get my documents, make changes, and load them back without any complexity."
"The sharing feature, with its various permission settings, such as viewing or uploading, is convenient and helpful."
"It is quite good."
"It is easy to develop a VPN and UI."
"OpenText Documentum is a robust choice for enterprise-level document management."
"The most impactful thing is the size, which is almost 25 TB."
"We like Documentum for its capacity and reliability."
"The stability is very good."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
 

Cons

"I truly believe that Box should have a box consulting division which would really enable customers who do not necessarily want to work with ISVs."
"The upload speed needs improvement."
"I find their API to be quite complex and it could be more straightforward."
"The solution's data security should be improved."
"Integrations, the more integrations the better. Office + Outlook are great but we need more like it."
"It could be cheaper."
"The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified."
"One thing that Box would benefit from is a records management component."
"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."
"We get our support from a partner, not from them directly. I don't like the consultancy, they don't have a lot of experience but they sell this solution."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"When Dell EMC had the technical support, it was better in terms of response and resolution. After the acquisition of Documentum from Dell EMC to OpenText the support became not as good in terms of responses and resolutions."
"The biggest issue for us is the price of the product."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
"It's difficult to manage and customize Documentum."
"The licensing model should be changed."
 

Pricing and Cost Advice

"Box needs to improve with their pricing in terms of licensing costs."
"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."
"I believe Box is cheaper than SharePoint."
"My organization pays for the license."
"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."
"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."
"Better sign a full year's contract to get a discount."
"I have to pay for Box. It could be a little cheaper. On a scale from one to ten, I would give the pricing a five."
"The price is considered affordable now."
"OpenText Documentum's pricing is good."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The product is expensive."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It is quite an expensive product."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
10%
Construction Company
8%
Comms Service Provider
8%
Financial Services Firm
14%
Outsourcing Company
8%
Government
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise10
Large Enterprise32
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
I would suggest more out-of-the-box integrations as far as the automations go. Box - Intelligent Content Management has many templates, and you can customize some things, but there appear to be som...
What is your primary use case for Box?
Box - Intelligent Content Management is used for file storage for clients and provides a secure way to share files with other people as well as internally with our team. Box - Intelligent Content M...
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
What advice do you have for others considering OpenText Documentum?
One of my colleagues has found some automation features. It is not my responsibility regarding security features; I am new to this job, so I do not have those responsibilities now. I am not using a...
 

Also Known As

No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Box - Intelligent Content Management vs. OpenText Documentum Content Management and other solutions. Updated: September 2026.
914,322 professionals have used our research since 2012.