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Box - Intelligent Content Management Logo

Box - Intelligent Content Management pros and cons

Vendor: Box
4.2 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Box allows seamless collaboration and sharing across devices, making it a preferred choice for both family and professional use.
Its security features, including compliance and encryption, make it one of the most trusted platforms for data protection.
The integration with various third-party applications and Microsoft Office enhances its functionality as a platform.
Box's customer service is commendable, offering dedicated support to ensure user satisfaction.
The scalable cloud storage eliminates the need for physical infrastructure, saving time and resources while simplifying collaboration.

CONS

Security settings are inherited from parent to subfolders, which can be limiting.
Box lacks a free desktop syncing feature and needs improvements in speed due to its high-security level.
There are limitations in collaborative editing when multiple users are accessing a document.
Search functionality needs to be more robust and should behave like a Google Search.
Integrations with other platforms, including Office 365 and Outlook, need improvement.
 

Box - Intelligent Content Management Pros review quotes

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
May 11, 2026
The best features of Box for me include the structured file organizing, which is the most important part I found, and apart from that, secure sharing and integration with automation platforms, along with its smooth integration and usage in automations, is a very big plus for me.
Ahmed Rashad - PeerSpot reviewer
Senior Projects Manager at Tech-hub
Nov 17, 2025
Box's automation capabilities have helped optimize my business processes by saving time for sharing or sending files between the team.
LH
Consultant at a tech vendor with 51-200 employees
Apr 24, 2025
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Learn what your peers think about Box - Intelligent Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
909,153 professionals have used our research since 2012.
reviewer2004534 - PeerSpot reviewer
Works at a wholesaler/distributor with 51-200 employees
May 15, 2024
Box is very simple and effective, so I prefer Box.
Parthasarathy Chellapillai - PeerSpot reviewer
Program Administrator at Flextronics
Jan 26, 2024
The solution is used for data storage and any kind of visualization.
Mahender Nirwan - PeerSpot reviewer
Software developer at TAIGLE LLC
Aug 15, 2024
We can provide controlled access to documents using the product.
PG
Medical Director at University OH Partners
Jul 17, 2023
The most valuable feature of Box is security.
reviewer1325613 - PeerSpot reviewer
Senior Applications Analyst at a real estate/law firm with 5,001-10,000 employees
Jul 19, 2022
It is a very user-friendly product.
Grant Boyd - PeerSpot reviewer
Senior IT Project Manager at Nature Conservancy
May 22, 2022
It is really easy to load files to and from this solution.
YT
Senior Manager, IAM (Des317) at Inspira Enterprise
Dec 7, 2023
The system's performance is impressive, and file sharing is notably straightforward.
 

Box - Intelligent Content Management Cons review quotes

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
May 11, 2026
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified.
Ahmed Rashad - PeerSpot reviewer
Senior Projects Manager at Tech-hub
Nov 17, 2025
I would like to see features for online collaboration between team members in the future, to open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
LH
Consultant at a tech vendor with 51-200 employees
Apr 24, 2025
Collaborative editing was challenging if multiple people were in a document at once.
Learn what your peers think about Box - Intelligent Content Management. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
909,153 professionals have used our research since 2012.
reviewer2004534 - PeerSpot reviewer
Works at a wholesaler/distributor with 51-200 employees
May 15, 2024
In future releases, there could be encryption, to have better security.
Parthasarathy Chellapillai - PeerSpot reviewer
Program Administrator at Flextronics
Jan 26, 2024
The solution's data security should be improved.
Mahender Nirwan - PeerSpot reviewer
Software developer at TAIGLE LLC
Aug 15, 2024
The price must be lowered.
PG
Medical Director at University OH Partners
Jul 17, 2023
Working on documents in real-time is sometimes faulty and could be improved.
reviewer1325613 - PeerSpot reviewer
Senior Applications Analyst at a real estate/law firm with 5,001-10,000 employees
Jul 19, 2022
They could integrate better with other platforms.
Grant Boyd - PeerSpot reviewer
Senior IT Project Manager at Nature Conservancy
May 22, 2022
The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem.
YT
Senior Manager, IAM (Des317) at Inspira Enterprise
Dec 7, 2023
I find their API to be quite complex and it could be more straightforward.