Broadcom DX Application Performance Management Reviews

The Webview because I can obtain more detail and CEM because I can quantify the business.

It helps us find the cause and the errors in our application quickly.

Team center can give more information.

5 months.

When we made the upgrade to 10.3 we have some problems with the new version.

No.

Is really good but sometimes the answer time is really slow.

The setup is easy. The problem begins when you need an specific installation.

When the installation begins, read the documentation because sometimes important configurations are not configured by default.

We are using it for application performance monitoring. We have about 2000 applications and mobile applications. We are even using it for applications in the cloud now. So, we are pretty happy with the product.

It is the easiest way to obtain metrics in order to understand the behavior of the application, and also, if the application and the users are working well. 

1. We are receiving feedback from the DevOps teams in order to improve the way they are building new applications. 
2. We are discovering how the user uses the applications and what their performance is with them.

It does not help prioritize application performance issues at the moment, but the application and the product are working well. 

I would like to see a mobile application for the dashboard or the performance.

It is very stable.

The scalability is very good, because we used to have only the latest applications and we are now moving to containers and the newest technologies. 

The technical support is responsive.

At the beginning, it was very easy. However, the fine tuning was complex. At the very start, we used a basic metrics. Once we used more complex metrics, it was hard to fine tune. In the end, it is easy to use. 

It is very useful for us. We are using a lot of their metrics and their features.

My organization can find the correct solution to an alert the first time around. This shortens the resolution time.

I found the solution's end-to-end analysis and flexibility most valuable.

Java Console uses too much memory.

I have not encountered any issues with stability.

I have not encountered any issues with scalability.

I would rate the level of technical support as "Good."

We used a different solution in the past. We switched because of this solution's end-to-end analysis feature.

We did not evaluate other options, since there were no other solutions that we knew about with the capacity for end-to-end analysis.

Agent metrics and customization are valuable features for us because we can set the "resting" metrics to shutdown to prevent overhead.

The product has given us better visibility of the agent and communication of the WAS application to the MQ server.

It should be more user-friendly, especially the CEM part and the agent instrumentation. They should be easier for the customer experience. This is one of the key areas where other competitors, like AppDynamics, beat CA.

I have been using this solution for four years.

We did not encounter any issues with stability, but you should understand how it works and build accordingly.

We did not encounter any issues with scalability.

I would give technical support a rating of 10/10.

We did not use any other solution previously.

The setup was straightforward.

Pricing is a key element that needs to be noted in terms of the market for the solution.

We did not evaluate other solutions. We selected this five years ago as there were no other such options.

I have no specific advice except that it is a wise choice. Go for it.

Java agent monitoring for IBM Websphere JVMs.

It helps the developers with performance testing, production pro-active monitoring and troubleshooting.

More monitoring capabilities and more flexible for setting up different monitoring alerts.

5 years

Yes. I had an issue when we were trying to deploy on Glassfish environment and WebSphere portal.

Yes, previous version APM infrastructure was not that stable. We have 5 collectors and collectors kept disconnecting from MOM, which caused false alert like JVM status.

I was not able to monitoring a WebSphere portal on a previous version.

Customer Service: GoodTechnical Support: Depends on different technicians. Some of them who I have been working with are very good. They really know this product and can provide me good suggestions and solutions. But some of them, I don't think they are familiar with or understand our issue. For example I had an issue when I upgraded and the support person gave me wrong directions.

Yes. IBM Tivoli ITCAM.

For Websphere it's straightforward, but when we implemented on glassfish, it took me a while to figure out where to put the argument. And the issue comes up when doing a glassfish system upgrade.

In-house

HP Diagnostic and ITCAM.

I think that the most important feature is the freedom to construct the workloads for the database size we need according to number of users, data, and other criteria. The process to build with this tool is easy and very user-friendly.

In our company, we have several simultaneous projects. We need the ability to manage all of them in terms of dates and costs when we deliver to our clients. APM allows us to analyze data and find problems that may affect delivery to them.

I think that the tool has all of the components we need, but the individual components could work better together to provide more accurate predictive analyses.

We've had no issues with deployment.

It's been very stable for me.

This tool has supported our growth anytime we've scaled.

Technical support is good. Importantly, they have a lot of experience with being discreet in our use of their services for our customers.

The initial setup was totally straightforward.

I have a certification background and have come to realize that nothing is perfect. But you should just buy it and use it as the tool is very, very good.

• Quick triage of problems without finger pointing
• Proactive preventing of problems due to alerting and historical trend analysis
• Acceptable performance overhead in production environment
• Very flexible and extendable monitoring in accordance to business needs, possibility to instrument self-written frameworks, dynamic BCI (byte code instrumentation)
• Tacing of transactions accelerates the triage time
• Easy to install and to configure

We have reduced the triage times and don’t need long lasting analysis any more. It is one of the reasons we could improve and accelerate our development and operations procedures.

We don’t have performance bottlenecks or leaks in production any more. We act proactively to prevent their occurrence.

The main analysis is performed in a QA environment. We can eliminate the majority of problems concerning wrong configuration or capacity planning and even code errors before they go into production. We’re continuously working on improvement of our development and operations and Introscope helps us on this way.

• Automation of monitoring configuration for all applications
• Differential analysis

We've been using it for eight years, since 2008.

We didn’t have any performance problems or downtime with the tool.

This isn't an issue as it's possible to configure Introscope Enterprise Manager as a distributed high available cluster environment.

It's good to very good.

We switched to Introscope because of bad usability of our previous solution and its very restricted features. The price vs. service proportion was better on this product.

It was straightforward.

I’m responsible for technical solution, but not for account management. In my opinion the right investments return the favour.

Involve not only operations, but also development teams in order to get the best possible visibility in your applications’ performance.

The capability to generate traces showing a tree view of transactions, this feature helps to find production issues in the monitored applications.

As a consultant, this product helps all of my customers find production issues quickly. It's capable of identifying the root cause of an issue within a few minutes. It helps monitor all of the environments of application servers and generate alarms if something is wrong. It generates sums to analyze and understand what is happening with the applications.

Support for more programming languages and a complete fusion with the Customer Experience Management product because the product needs an appliance to get the user experience.

3.5 years

No, the deployment of CA APM is quite easy.

No, the product is very stable if the environment sizing is done properly.

No issues because the product works like a cluster.

Customer Service:

Good, but has room for improvement.

Technical Support:

Good.

It was straightforward, you just need a server with a Linux or Windows to install the solution. And the agents was easy to configure too.

With this solution all my clients have reduced the number of incidents in production environment, and when they occur the time to solve these incidents has been reduced dramatically.

AppDynamics, BMC and New Relic solutions.

Time is very important to allow the solution to mature, and you need people who know the entire application and the business to help those that will implement the solution.