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Broadcom DX Application Performance Management vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Broadcom DX APM boosts ROI with effective application management, reducing incidents and costs, while enhancing performance and reporting capabilities.
Sentiment score
7.0
New Relic improved server response, product reliability, and development efficiency with valuable insights, despite some challenges in quantifying its benefit.
Performance management solutions like Broadcom DX Application Performance Management are important for cost reduction and performance reviews.
 

Customer Service

Sentiment score
6.8
Broadcom DX's customer service and technical support are praised for professionalism, expertise, but face criticism for occasional delays.
Sentiment score
7.6
New Relic's customer service is responsive and reliable, with quick assistance, though live chat options are lacking.
It is difficult to access the right person, and incidents sometimes need escalation.
In the early years, we needed support often, but due to accumulated experience with Broadcom DX Application Performance Management, we haven't needed to escalate any issues recently.
Issues that could be solved quickly sometimes take longer because they go around in circles.
 

Scalability Issues

Sentiment score
6.8
Broadcom DX Application Performance Management is scalable, but complex configuration and cost concerns arise with extensive metrics and scalability options.
Sentiment score
7.8
New Relic is highly scalable and adaptable, efficiently managing large applications and diverse environments with reliable performance.
The solution does not offer much flexibility in scalability.
 

Stability Issues

Sentiment score
6.9
Broadcom DX APM is stable with minimal issues, though specific configurations and platforms may present challenges, often resolved by updates.
Sentiment score
7.9
Users report New Relic as stable, reliable, with minor issues; recent updates boost performance during high-demand without data loss.
 

Room For Improvement

Broadcom DX Application Performance Management requires improvements in cost, integration, support, automation, cloud, dashboards, and monitoring capabilities.
Users seek better privacy controls, lower costs, improved functionalities, and enhanced support, reporting, and performance in the system.
Improving the feature set to match competitors like Cisco and Dynatrace would be beneficial.
It is also difficult to access the right person in support, and sometimes incidents need to be escalated, taking several contacts to resolve.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
 

Setup Cost

Broadcom DX APM is cost-effective initially, but renewals and agent-based licensing can increase expenses in large setups.
Enterprise users find New Relic's pricing complex and expensive, but appreciate its comprehensive features and competitive value compared to competitors.
The challenge arises during annual renewals, as the price increase can be significant, around twenty percent or more, which customers find difficult to understand.
The pricing is in the middle range.
 

Valuable Features

Broadcom DX APM provides real-time insights, proactive issue detection, transaction tracing, and customizable dashboards for enhanced performance management.
New Relic offers real-time monitoring, detailed insights, and integration tools, enhancing application performance management with user-friendly scalability.
The most valuable feature of Broadcom DX Application Performance Management is the dashboard, which captures all the traces and generates alerts for performance monitoring.
We have very good dashboards that are very useful for getting all the parameters of the application.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
 

Categories and Ranking

Broadcom DX Application Per...
Ranking in Application Performance Monitoring (APM) and Observability
31st
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
162
Ranking in other categories
Container Monitoring (8th)
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)
 

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Broadcom DX Application Performance Management is 0.5%, up from 0.4% compared to the previous year. The mindshare of New Relic is 6.3%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Q&A Highlights

it_user3396 - PeerSpot reviewer
Jun 19, 2014
 

Featured Reviews

Marco Aurelio - PeerSpot reviewer
Simple setup, light on resources, but lacking compatibility with applications
We are currently in the process of evaluating other options for APM. We are looking at Cisco and Dynatrace. We are also considering replacing our CA solution for server and network monitoring with Zabbix. We have two large licenses but they are old and we are planning to move to the cloud. The new version of Broadcom DX Application Performance Management does not yet have a cloud option, but we did receive an offer for upgrading to a SaaS solution. However, it still does not have support for OpenShift 4 because it uses agents installed within the image. As we are migrating to OpenShift 4, this solution will not work for us. Our purchasing process is public, as a public government bank, and it is published in the journal, and Broadcom probably saw that they did not have a solution for our requirements because of the use of agents inside the image. 10 technicians can handle the maintenance of the solution. This covers the needs of a financial institution that needs support 24 hours a day. I would recommend Broadcom DX Application Performance Management for small to medium infrastructures. It is very scalable and stable. Additionally, the suite has good integration with the CA help desk system, which makes it more efficient for resolving issues. One advantage of Broadcom's solution is that it is fully integrated, unlike other solutions, such as Dynatrace APM which require linking to a separate ticketing software. This solution is a good option to have a fully integrated suite. I do not view the limitation with OpenShift 4 as a problem with Broadcom, as it is specific to our environment. If you use other containerization methods, such as OpenShift 3 or others, this issue would not be present. The cost of training is also relatively low when compared to other solutions like Cisco's support. It is less expensive to certify your personnel with Broadcom. Other solutions that are well-positioned in Gartner's Quadrant, such as Dynatrace, tend to be more expensive in terms of training. Broadcom is not well-positioned in Gartner's Quadrant for APM solutions, as it works as a suite and not as a specialized APM solution. Solutions, such as Dynatrace, on the other hand, are specifically for APM and are well-positioned in Gartner's Quadrant as recommended solutions to buy. Broadcom is ranked relatively low in Gartner's grading. I rate Broadcom DX Application Performance Management a seven out of ten. The version we are currently using of Broadcom DX Application Performance Management is not very recent, and even the newer versions don't have as advanced features as other solutions, particularly in terms of APM and cloud capabilities. However, I still consider it a good grade, not a bad one, because the solution is very stable and has good scalability.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
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Answers from the Community

it_user3396 - PeerSpot reviewer
Jun 19, 2014
Jun 19, 2014
Saluting Henry from another Henry! Thanks for your sound advice. Henry
2 out of 9 answers
it_user118554 - PeerSpot reviewer
May 20, 2014
All three are good tools for monitoring web application transactions. Of course, CA has a much broader set of capabilities than the other two - can monitor networks, servers, databases, etc. AppDynamics provides a product that you can use in-house. NewRelic is only a SaaS offering. Which of these is best for you - depends on what you need. If you already have CA deployed, you are probably looking at just web transaction monitoring then. AppDynamics and NewRelic are more current in this area than CA Wily.
it_user112596 - PeerSpot reviewer
May 20, 2014
From my experience with CA Wily, it's more expensive and requires a long implementation, it is also less flexible. We did not consider New Relic because we did not want to have our sensitive data hosted in the cloud. Not acceptable in our business. AppDynamics offered a short implementation time, immediate satisfaction and only required fine-tuning afterwards. Also the pricing was lower then CA Wily.
 

Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
15%
Manufacturing Company
11%
Real Estate/Law Firm
7%
Educational Organization
43%
Computer Software Company
9%
Financial Services Firm
9%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Broadcom DX Application Performance Management?
Scalability-wise, I rate the solution a nine out of ten...there is a very easy way to deal with it by adding more servers to the application.
What is your experience regarding pricing and costs for Broadcom DX Application Performance Management?
The initial pricing is reasonable and competitive compared to other solutions. The challenge arises during annual renewals, as the price increase can be significant, around twenty percent or more, ...
What needs improvement with Broadcom DX Application Performance Management?
The first area for improvement is the discovery feature, which should be enhanced to collect comprehensive information from applications and services. This includes using agents or scripts to gathe...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Also Known As

DX APM, CA APM, CA NetQoS Performance Center, Wily Introscope, CA Wily APM, CA App Experience Analytics, CA AXA
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Lexmark, Intermountain Healthcare, National Australia Bank, BBVA Compass Bank, Innovapost, Dansk Supermarked Group, U.S. Cellular, Orange, Cetip
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Broadcom DX Application Performance Management vs. New Relic and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.