What is our primary use case?
For Check Point, the main cases are just perimeter security, network security, basically detecting threats on the network, antivirus, application control, visibility, login, and data threat prevention.
What is most valuable?
I like the GUI. In terms of functionality, it used to be the detection capability. Check Point has good security intelligence, which helps detect threats. They have the historical background to do that. But now, Fortinet is a bit better.
What needs improvement?
A lot of things need to be improved in Check Point NGFW. One, their support team isn't very efficient and useful.
The solution itself isn't easy to learn, making it hard for support to provide solutions. The design makes it so pockets (specific teams) have to work together when there's an issue, which creates a mess.
Also, Check Point lacks competitive capabilities like SD-WAN and CGM app integration. And visibility needs improvement. For example, Fortinet shows all connected devices with IP addresses, MAC addresses, and sometimes usernames. More granular detail is crucial for security.
So support efficiency, visibility, and adding competitive capabilities are key areas for improvement.
For how long have I used the solution?
I have been with Check Point for a very long time. So, it has been almost six years.
What do I think about the stability of the solution?
I would rate the stability a six out of ten. There is room for improvement here.
What do I think about the scalability of the solution?
I would rate the scalability a seven out of ten. My customers are mostly medium-sized businesses, but my clientele also includes enterprises.
How are customer service and support?
There is room for improvement in the customer service and support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I'm heavily biased towards Fortinet. Check Point is a direct competitor, so from my experience, it's a decent firewall. There are strong points and weak points, but Fortinet is superior for various reasons.
How was the initial setup?
The initial setup is really straightforward. The GUI is very good. However, the issue I have is with the stability. In terms of simplicity, I don't consider Check Point to be a straightforward solution. Another point to mention is my experience in planning within customer environments. The outcomes are not always as expected.
For instance, when setting up Check Point firewall and flat policies, the policies didn't take effect immediately. There was a situation where the policies took effect after about two hours. Such instances were mind-boggling. Regarding VPN issues, when implementing IP protection between Check Point and other vendors, remote access can be challenging.
In Nigeria, it's predominantly on-premises. Many organizations are moving towards cloud, but many others use a hybrid approach, both on-premises and in the cloud.
A few are using Check Point in the cloud, but most test with Fortinet due to easier integration with public cloud providers like Microsoft. Public cloud vendors also have their own firewalls, like Microsoft and AWS. In terms of adoption, Check Point is behind in cloud adoption in Nigeria.
What about the implementation team?
Overall, the process is very fast and depends on the type of deployment. For example, replacing a Cisco firewall with Check Point requires converting policies, which can take quite a while, depending on the size of the policy base. In my personal experience, setting up Check Point was very quick.
What's my experience with pricing, setup cost, and licensing?
It's reasonably priced, but competitors offer much cheaper options. It's market-related, so the pricing makes sense for what Check Point offers.
What other advice do I have?
My recommendation is to consider Fortinet as an alternative. Overall, I'd rate it a seven out of ten. There's room for improvement, especially since Check Point doesn't seem too focused on our region.
In Nigeria, procuring the firewall and bundled services like technical account management and professional services can be challenging. The service delivery is not as efficient as one would expect, which wouldn't be the case for a European customer.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: