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Jeffry Miguel De Los Santos - PeerSpot reviewer
IT manager at a financial services firm with 5,001-10,000 employees
Real User
It helps us configure and manage all the infrastructure in our data center.
Pros and Cons
  • "The best part of Cisco ACI is the server deployment and integration."
  • "Deploying Cisco ACI was a little complex because we needed to add a lot to the fabric. You need to configure some servers, connect everything, make templates, and deploy switches. It takes five people to deploy and maintain."

What is our primary use case?

We use ACI to configure and manage all the infrastructure in our data center. We're trying to automate the process and centralize the management of all our devices. We deploy the network-centric mode in our Cisco ACI.

How has it helped my organization?

ACI divides the management process in the network. It's a software-defined solution.

What is most valuable?

The best part of Cisco ACI is the server deployment and integration.

For how long have I used the solution?

We have been using ACI for around two years. 

Buyer's Guide
Cisco ACI
June 2025
Learn what your peers think about Cisco ACI. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the stability of the solution?

Cisco ACI is a stable product. 

How are customer service and support?

I rate Cisco support 10 out of 10. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In the past, I used Huawei HCI Data Center.

How was the initial setup?

Deploying Cisco ACI was a little complex because we needed to add a lot to the fabric. You need to configure some servers, connect everything, make templates, and deploy switches. It takes five people to deploy and maintain. 

What about the implementation team?

We used an in-house team to deploy ACI with support from Cisco.

What's my experience with pricing, setup cost, and licensing?

We pay for a yearly license. I think we buy it for three or five years. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PauloDiniz - PeerSpot reviewer
Sales Leader - Data Center at YSSY & Co
Real User
Useful for security and collaboration
Pros and Cons
  • "I like using WebEx Board."
  • "I would like this solution to be integrated with Pure Storage."

What is our primary use case?

I use Cisco for security and collaborating. I use this solution with WebEx, WebEx Teams, and WebEx Board.

It's a hybrid solution.

What is most valuable?

I like using WebEx Board.

What needs improvement?

I would like this solution to be integrated with Pure Storage.

For how long have I used the solution?

I've been using this solution for 22 years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and support?

I've contacted technical support.

What's my experience with pricing, setup cost, and licensing?

The cost is fine.

What other advice do I have?

I would rate this solution 9 out of 10.

I would recommend this solution.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Buyer's Guide
Cisco ACI
June 2025
Learn what your peers think about Cisco ACI. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
reviewer1128744 - PeerSpot reviewer
Manager Network & Communication Engineer at a transportation company with 1,001-5,000 employees
Real User
Enables one to protect and manage data and comes with great tech support
Pros and Cons
  • "Cisco technical support is great."
  • "It would be great if ACI would include the next generation firewall feature."

What is our primary use case?

We have two clusters, the first one of which I upgraded last week to version 4.6, with the main cluster being, at the moment, 4.2. 

We are talking about simple things with which we use the solution, such as employing Cisco firewalls for protecting or managing some of the data. 

I actually managed a huge and very complicated corporate network, it being separated in many locations. We have i1 solutions and outstations which are all connected to our network. My primary focus nowadays is on our communication, on the head office network. 

We have a perimeter firewall when it comes to the hub, which is responsible for outbound and inbound traffic, in respect of the public services for outbound customers and outbound internet traffic for the internal RJ customers.

Our current H firewall is Fortinet, being the 3000 D series. 

There is a separation into five Vdoms, or virtual domains, which themselves are separated into a data center, firewall, VBN, publishing services, and proxy as a proxy firewall.

Routing mythology comes into play. At the moment, we have our AS number and BGP configuration with many service providers for the purpose of maintaining high availability and redundancy. So too, the Fortinet firewall is working in high availability mode.

What needs improvement?

When it comes to security, we recently switched to Fortinet, as we feel it to be more customizable for our use case in RJ than the solution. We moved because Cisco scored lower than Fortinet. 

While we have seen a return on our investment in certain cases, we have, of late, faced issues on the Call Manager, which we have. 

We have an on-premises, resistant license which we invested in. Out of nowhere, Cisco changed the licensing module to that of smart licensing, a perpetual license state, without offering any compensation to the customers. 

This made the license worthless and forced us to subscribe for smart licensing. This is the only way to continue receiving active support and upgrades from Cisco, not that anyone would say anything otherwise. 

Cisco is much more expensive than other vendors, especially when it comes to the licensing. For half the cost, I can obtain the same service with another product. 

It would be great if ACI would include the next generation firewall feature. 

I rate the solution as an eight out of ten, owing to the issue of the price and the complexity involved in its maintenance. 

For how long have I used the solution?

I have been working with Cisco ACI for around five years. I have definitely worked with it in the past 12 months. 

What do I think about the stability of the solution?

The solution is definitely stable. 

What do I think about the scalability of the solution?

The scalability is okay. 

How are customer service and support?

Cisco technical support is great. 

Which solution did I use previously and why did I switch?

In the past, I used Fortinet, Cisco ASA and Meraki. Currently, I use Cisco ASA and Fortinet. 

When it comes to security, we recently switched to Fortinet, as we feel it to be more customizable for our use case in RJ than the solution. We moved because Cisco scored lower than Fortinet.

How was the initial setup?

When it comes to the installation, it is important to keep in mind that we are a corporate enterprise, which means that the complexity and customization are there. Many locations must be connected with each other. There is a need to apply many routing protocols, including EIGRB, static, and BGP. We have many protected areas in the backbone. 

In the middle are data center firewalls, which lie between the user and core switches. We also manage the wireless access. There is also Cisco Identity Service Engine, which manages access to the internet using authentication and posturing, based on the configured policies.

What about the implementation team?

Much staff is needed for maintenance. This varies with the work payload. 

What was our ROI?

While we have seen a return on our investment in certain cases, we have, of late, faced issues on the Call Manager, which we have.

What's my experience with pricing, setup cost, and licensing?

We have an on-premises, resistant license which we invested in. Out of nowhere, Cisco changed the licensing module to that of smart licensing, a perpetual license state, without offering any compensation to the the customers.

This made the license worthless and forced us to subscribe for smart licensing. This is the only way to continue receiving active support and upgrades from Cisco, not that anyone would say anything were I to stop. The licensing issue contributes to my decision to rate the solution as an eight out of ten. 

Cisco is much more expensive than other vendors, especially when it comes to the licensing. For half the cost, I can obtain the same service with another product.

We are talking about the cost of the renewal. 

What other advice do I have?

Cisco solution is a perfect product and considered number one in the world in many parts.

Cisco ACI is a great product. It's nice to have in the company.

I am the network administrator in the enterprise company.

I rate Cisco ACI as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Marketing Engineer - Hybrid Cloud Infrastructures at a manufacturing company with 10,001+ employees
Real User
A software-defined networking solution with valuable policy control and micro-segmentation features
Pros and Cons
  • "I like features like policy control and micro-segmentation."
  • "Quality Assurance could be better, and there are a lot of bugs in each release. We discover these bugs when we upgrade the ACI environment, sometimes resulting in downtime. In the next release, I would like to be able to manage hybrid cloud networking. So currently, if you have an ACI environment running on-premise or Epic in the cloud, we can handle it with the NexSys dashboard. But if Cisco can integrate SD WAN-related features, through which we can do multi-cloud networking, that will be an awesome feature. It should be more flexible."

What is our primary use case?

My clients use Cisco ACI for multi-site connectivity. They can use it to deploy multiple data centers and can manage the entire network from Cisco ACI Multi-Site.

What is most valuable?

I like features like policy control and micro-segmentation.

What needs improvement?

Quality Assurance could be better, and there are a lot of bugs in each release. We discover these bugs when we upgrade the ACI environment, sometimes resulting in downtime. 

In the next release, I would like to be able to manage hybrid cloud networking. So currently, if you have an ACI environment running on-premise or Epic in the cloud, we can handle it with the NexSys dashboard. But if Cisco can integrate SD WAN-related features, through which we can do multi-cloud networking, that will be an awesome feature. It should be more flexible.

For how long have I used the solution?

I have been using Cisco ACI for more than five years.

What do I think about the stability of the solution?

Cisco ACI could be more stable. Bugs create performance issues.

On a scale from one to ten, I would give stability a six.

What do I think about the scalability of the solution?

Cisco ACI is a scalable solution.

On a scale from one to ten, I would give scalability a ten.

How are customer service and support?

My experience with technical support depends on the region. For example, technical support is excellent if it's an engineer from the EMEA, like Belgium. But we struggle to connect with good engineers in the APAC region.

How would you rate customer service and support?

Positive

How was the initial setup?

It takes about a week to deploy this solution.

On a scale from one to ten, I would give the initial setup an eight.

What about the implementation team?

We deploy this solution for our customers.

What's my experience with pricing, setup cost, and licensing?

There are no additional costs. We only have to pay for a support contract apart from the license.

On a scale from one to ten, I would give pricing a seven.

What other advice do I have?

On a scale from one to ten, I would give Cisco ACI an eight.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1539390 - PeerSpot reviewer
Chief Security Architect at a energy/utilities company with 10,001+ employees
Real User
Great support, and scalable, but needs better integration with other security solutions
Pros and Cons
  • "Virtualization and integration with VMware is the most valuable feature."
  • "The firewall has room for improvement because there is no central inspection yet on Cisco ACI."

What is our primary use case?

We use the solution in our data center.

What is most valuable?

Virtualization and integration with VMware is the most valuable feature.

What needs improvement?

The firewall has room for improvement because there is no central inspection yet on Cisco ACI.

I would like more integration with additional security solutions. 

The upgrade cycle has room for improvement.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

I give the stability an eight out of ten.

What do I think about the scalability of the solution?

I give the scalability an eight out of ten.

We have around 10,000 people in our organization.

How are customer service and support?

The technical support is very good.

How would you rate customer service and support?

Positive

How was the initial setup?

I give the initial setup a five out of ten. The setup is complex moving a data center. The deployment took us six months.

Three people were required for deployment and they are responsible for the low and high-level design as well as the migration.

What about the implementation team?

The implementation was completed with Cisco Professional services.

What other advice do I have?

I give the solution a six out of ten.

The maintenance is performed by Cisco themselves as part of our service plan.

For organizations that are already working with Cisco solutions, it is easy to upgrade to Cisco ACI, but if other vendors are being used I suggest thinking carefully before switching to Cisco because it can become difficult.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1887492 - PeerSpot reviewer
Assistant Vice President at a tech vendor with 5,001-10,000 employees
Real User
A scalable solution, but integration is a challenge
Pros and Cons
  • "All the features provided by Cisco ACI including orchestration to layer seven, service training, load enhancements and firewalls."
  • "It is challenging for people who don't understand the programming language, making it difficult to migrate. With technology, there are two verticals. One is hardware driven and the other is software driven. Most people in our domain understand networking, but they don't understand programming. When we migrate, some programming is required."

What is our primary use case?

I am an assistant vice president. My role involves product management, presales, and delivery of Cisco ACI. We have deployed the solution on-premises and in the cloud. We have different verticals, UIs, and data centers. We consolidate the data center on the basis of region. The data centers are in different regions such as Apex, Europe, and the U.S. Recently, we have MSO connected to Cisco Cloud.

Cisco ACI is an automation requirement where they want to consolidate data centers. We wanted a hybrid Oracle solution where services can be monitored and managed from the cloud and equally can be deployed on-premises. From an application perspective, fifty percent can be moved to the cloud and fifty percent of the on-premises applications cannot be moved due to application restraints.

What is most valuable?

We use all the features provided by Cisco ACI including orchestration to layer seven, service training, load enhancements, and firewalls.

What needs improvement?

There are many bug fixes required with Cisco ACI. Whenever there is an issue, we raise it to their tech support and wait for a response. In the meantime, we come up with a version upgrade or patch upgrade so that it can be fixed. One concern we found after 15 days of troubleshooting was a multicasting issue. For many of the applications, we were using multicasting.

It is challenging for people who don't understand the programming language, making it difficult to migrate. With technology, there are two verticals. One is hardware driven and the other is software driven. Most people in our domain understand networking, but they don't understand programming. When we migrate, some programming is required.

I recommend that rather than creating individual stacks we are given some UI-based solutions. This type of functionality would allow us to create a tenant then click on bridge two, and then create it on a VR. Currently, we are using some scripts with help from Postman for migrations from a traditional data center to the cloud.

Over the past six months, I am more interested in the cloud and IoT. From a security perspective, I would recommend Cisco comes up with solutions for ACI and a portal perspective. 

The Apex GUI needs improvement, so end users can follow the proper steps without having to go through the guide, giving more flexibility to the GUI. This will ensure that the user can easily build the configuration.

For how long have I used the solution?

I have been using Cisco ACI for six years.

What do I think about the stability of the solution?

Early on, Cisco ACI was not stable. As it matures, it improves. Integration is the biggest challenge with this hybrid solution. From a security perspective, it wasn't stable.

The maintenance of Cisco ACI depends on the project. We use different delivery teams or supporting teams on a project-by-project basis. We handle the delivery and implementation and in the back end, there is a third team that maintains operations.

What do I think about the scalability of the solution?

This solution is scalable. We are system integrators providing solutions to our customers. Approximately fifty percent of our customers are using ACI. 

How was the initial setup?

With experience and after training, the initial setup is not easy. An individual who is going to implement this solution needs some support at the start. 

Deployment depends on how many workloads there are. We migrated more than 300 VMs with the help of tech support. It took three days to complete.

I would rate the ease of setup a three and a half out of five.

What about the implementation team?

We had training and support from Cisco and live enrollment. It was helpful. We followed the initial implementation strategy. It depends on the application structure, what type of application, and how the applications are combined on-premises. The types of services and the type of payment, AD DNS, are also considerations together with security services and how the communication is going to happen between the app and the native services like AD DNS. 

This requires us to work with the application team and complete our homework. We used Excel on a per-application basis. Using Postman, we upload it in the format. Usually, it's a subnet IP schema.

What other advice do I have?

Anyone looking to implement Cisco ACI should look into the cloud features. Ensure you work with the skills you understand, and try to understand some programming to make the job easier. 

I would rate this solution between a seven and an eight out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Network Manager at California Department of Corrections
Real User
A scalable solution that provides consistency and redundancy in our data centers
Pros and Cons
  • "The most valuable features are the ease of setup for redundancy, as well as centralized control."
  • "The ability for us to figure out the traffic flows, to enable some of the more segmentation parts of it, is really tough with what is built into ACI."

What is our primary use case?

We use this solution in our data centers. It is for connecting servers and increasing our bandwidth and resiliency.

How has it helped my organization?

Historically, we had four different computer rooms, and they were all configured differently.  When we went through the refresh and started using ACI, it was the first time that we had a consistent setup in all of our computer rooms.

What is most valuable?

The most valuable features are the ease of setup for redundancy, as well as centralized control.

What needs improvement?

The ability for us to figure out the traffic flows, to enable some of the more segmentation parts of it, is really tough with what is built into ACI. It would be nice if it were part of it.

What do I think about the stability of the solution?

The stability of this solution is great. We love it.

What do I think about the scalability of the solution?

We have not hit the limit, so it's been very scalable for us. Redundancy has been great.

How are customer service and technical support?

We hired an employee who used to work for Cisco technical support, and this person has been much more useful than the Cisco tech, itself. Technical support has not always been what we had hoped for.

However, we've had a lot of on-site support with our advanced services, and they've been great.

Which solution did I use previously and why did I switch?

We work on state budget cycles, and several years went by without any kind of refresh. What we had were disparate solutions that were failing, and didn't have the same kind of redundancy or configuration. As such, the users were having a terrible experience so we had to do something. We then looked at ACI and Cisco and positioned it such that it made a lot of sense for us.

How was the initial setup?

The initial setup of this solution is pretty straightforward.

What about the implementation team?

We implemented this solution in-house.

Which other solutions did I evaluate?

We considered Cisco, Juniper, and VMware. Cisco rose to the top because of the support. It wasn't just the sale; they were going to be around afterward. We have a relationship there, that we trust.

What other advice do I have?

Cisco is there for the long haul. It's been built by network people who understand the resiliency needs for network infrastructure. It's been reliable for us, as well as scalable. It can do our one-gig, ten-gig, forty-gig, hundred-gig, it can do it all, no matter if it's legacy or new.

I would rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr Manager at Cognizant
Real User
Provides a lot of intuitive data to know how our application stack is performing
Pros and Cons
  • "The efficiency in terms of the data center latency has been reduced by around 20-30%. Our applications function a lot better. We get a lot of intuitive data to know how our application stack is performing."
  • "The additional features I would like to see included in the next releases are support for our policy-based routing. There are endpoint issues that are there now in the code. Hopefully, these will get fixed in the future code."

What is our primary use case?

We are transforming from an old legacy, non-Cisco network to a state-of-the-art data center.
Cisco ACI is reducing a lot of competence on the network. We are reducing a lot of assets, a footprint itself. It has one single pane of glass management. We use it to support our clients.

How has it helped my organization?

The efficiency in terms of the data center latency has been reduced by around 20-30%. Our applications function a lot better. We get a lot of intuitive data to know how our application stack is performing. 

What is most valuable?

The most valuable feature of this solution is the single pane of management. You can have various API integrations and you can have software-defined scripts.

Cisco ACI can build things for you which was not possible on legacy networks. 

What needs improvement?

The additional features I would like to see included in the next releases are support for our policy-based routing. There are endpoint issues that are there now in the code. Hopefully, these will get fixed in the future code. 

In terms of scriptings, there are a lot of APIs available but there's a big gap with networking and the application. That's a gap that we're trying to bridge to understand how to do scripting. 

For how long have I used the solution?

We have been using it about a year and a half.

What do I think about the stability of the solution?

So far, the stability has been good. There have been a lot of updates going in and things are getting a lot better.

What do I think about the scalability of the solution?

Cisco ACI is very scalable. There's no real length to it. If you look at ACI, you can have an endless number of layers. 

The size of our environment is about 2,000 nodes. It's not a huge network, it's pretty medium-sized.

How are customer service and technical support?

We use technical support for this product. We have our internal support team also. If we have additional feedback needed, we go back to Cisco. We are Cisco partners. Our experience with their support has been very good. I can communicate directly with certain BUs. 

We have been able to communicate with Cisco directly on certain questions. There are issues which have been very easy to resolve.

How was the initial setup?

The initial setup is straightforward. It is not complex at all. It is plug-and-play. Then you add more switches into the network and you don't need to configure anything. 

What was our ROI?

We have not yet seen the ROI. We are in a transformation journey right now where you can clearly see how that is happening.

What's my experience with pricing, setup cost, and licensing?

We have the smart licensing, but that was supported when we bought ACI. Smart licensing was not there previously. Recently, we migrated to the new code.

We had to convert to smart licensing. Licensing is for the overall number of nodes. We have a license for all 1,000 nodes right now.

What other advice do I have?

On a scale of 1 to 10, I would rate this product at an 8 to leave a little bit of room for improvement.

I would advise someone considering this solution to do your homework. If you are trying to consolidate your data center, Cisco  ACI is probably the best product out there.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
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