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NetworkEb520 - PeerSpot reviewer
Network Engineer at a hospitality company with 10,001+ employees
Real User
Offers valuable unified fabric features and has good customer service
Pros and Cons
  • "The most valuable feature is the unified fabric."
  • "More how-to videos and instructional information is required."

What is our primary use case?

Our primary use case for the Cisco ACI solution is the data center.

How has it helped my organization?

This product has improved our organization through automation.

What is most valuable?

The most valuable feature is the unified fabric.

What needs improvement?

I recommend to customers that they meet a knowledgeable vendor to help them with it.

Buyer's Guide
Cisco ACI
May 2025
Learn what your peers think about Cisco ACI. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

How are customer service and support?

Cisco ACI customer service is very good.

Which solution did I use previously and why did I switch?

Cisco ACI was sold to us. Everybody is using it now.

How was the initial setup?

With the initial setup of Cisco ACI, it is new, so you need to make sure issues pop up. You have to work through those issues. I would like to see included how-to videos.

What about the implementation team?

We went with a consultant, i.e. a third party vendor: HCL. They're very good.

Which other solutions did I evaluate?

Arista was one of the main alternatives that we evaluated.

What other advice do I have?

On a scale of one to 10, I would rate this product at an eight based on everybody else's experiences. It's pretty good. I don't have a full review.

More how-to videos and instructional information is required. We need to simplify it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
NetworkEc10c - PeerSpot reviewer
Network Engineer at a tech services company with 501-1,000 employees
Real User
The most cost effective compared to other options and has the ability to integrate with other systems
Pros and Cons
  • "The ability to integrate with other systems is the most valuable feature."
  • "We have had two calls with technical support. They are not the best. We opened a case to diagnose issues and it's taken weeks to get someone on the case and to move forward."

What is our primary use case?

Our primary use case is to provide a replacement for our existing infrastructure in the data center. It's part of our lifecycle management.

What is most valuable?

The ability to integrate with other systems is the most valuable feature. 

What needs improvement?

We designed it from scratch which contributed to the complexity. They should have better information about the deployment requirements.

What do I think about the stability of the solution?

We haven't had any issues with stability so far. This is going to be concluded after doing some DR testing. 

How are customer service and technical support?

We have had two calls with technical support. They are not the best. We opened a case to diagnose issues and it's taken weeks to get someone on the case and to move forward. 

How was the initial setup?

The setup is simple in the beginning but complex when you get to the tiny details that need to be taken care of. I would say the initial public deployment is easy, but the migration part is more complex. 

What about the implementation team?

We used Cisco services to help with the implementation. They were involved in the design phase but the rest we tried to keep in-house. Our experience with Cisco was that they were very helpful. 

Which other solutions did I evaluate?

We also looked at VMware NSX. We went with Cisco because they are the most cost effective compared to the other options. 

What other advice do I have?

I would rate it an eight out of ten. Not a ten because it has a steep learning curve. 

I would advise someone considering this solution to watch the ACI presentations because they are packed with details and experience that comes from the trainers. It's very beneficial to get real-world experience.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco ACI
May 2025
Learn what your peers think about Cisco ACI. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
reviewer1334937 - PeerSpot reviewer
Consultant Engineer at a comms service provider with 51-200 employees
Real User
Has centralized management and is stable but has a long learning curve
Pros and Cons
  • "One of the most valuable features is centralized management. The other is the ability to create policies by routing."
  • "The learning curve is long. It's very difficult to learn Cisco ACI. As a result, our customers usually have difficulty working with this solution."

What is our primary use case?

My customers use Cisco ACI to replace the legacy networks that they have. Most of the time, however, they don't seem to be using the functionalities that are specific to ACI. They just use the base consumer functionalities similar to what they were using in the old solution.

What is most valuable?

One of the most valuable features is centralized management. The other is the ability to create policies by routing.

What needs improvement?

The learning curve is long. It's very difficult to learn Cisco ACI. As a result, our customers usually have difficulty working with this solution.

For how long have I used the solution?

I started working with Cisco ACI about two years ago.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and support?

They have good technical support, and I would give them an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment is not difficult, but the migration from old networks to Cisco API is not easy. However, migrations are usually not easy.

If I were to rate the deployment on a scale from one to five with one being the most difficult and five being the easiest, I'd give it a two.

It's not difficult to maintain, but it's difficult to learn how to maintain it. Once you learn it, however, it's easy to maintain.

What other advice do I have?

You should spend a lot of time learning the solution. I recommend Cisco ACI because right now, there is no other solution like it. It's a good solution with central management, and I would give it a rating of seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Director6a4a - PeerSpot reviewer
Director Design, Architecture & Security at Syntax Systems GmbH & Co KG
Real User
Update run wihtout impact. New features are helping to move completly to ACI
Pros and Cons
  • "We had different networks and combined them with ACI so we could have the control of one controller-based network. Also, everything is combined now."
  • "Our company had a lot of issues with the starter kit."
  • "I would like to be able to test the upgrades in a simulation before implementing them in production because not everyone has a lab."

What is our primary use case?

The primary use case was to implement SDN in the data center to bring new technology for the application team.

How has it helped my organization?

We had different networks and combined them with ACI so we could have the control of one controller-based network. Also, everything is combined now. Automation is running so that the operational effort was reduct massivley.

What is most valuable?

We have the flexibility to bring an application from wherever it is located from one end of application to the other. It has overlay at the end.

What needs improvement?

I don't like the idea that Cisco is bringing in different machines or dashboards. This does not allow us to have one solution. We are viewing the DNA Center, ACI, and Meraki. A link from another system may have you end up in the Meraki dashboard, that's not what I expect. I want to have one single pane of glass where I can see and do the changes on every thing.

I would like to be able to test the upgrades in a simulation before implementing them in production because not everyone has a lab.

Nexus Dashboard could bring us a hugh step forward to become more felxible and agile.

For how long have I used the solution?

2,5 years

What do I think about the stability of the solution?

In the beginning, the stability was not that good. However, the code now seems to be stable.

What do I think about the scalability of the solution?

We like its scalability because we have use its paths to bring all the networks into ACI. Therefore, we need to be able to scale.

How are customer service and technical support?

I like the technical support. It is great. We have a good team on the other end of the line. We also have good support from our sales engineer (SE).

Which solution did I use previously and why did I switch?

We started with Cisco solutions and are now switching to ACI, which is the new solution. If it doesn't work how I expect, I will consider exchanging it.

How was the initial setup?

The initial setup is straightforward, as it has a network-centric approach.

What about the implementation team?

I joined the team after they did the integration, but I know that they bought the starter kit from Cisco. Our company had a lot of issues with the starter kit.

What's my experience with pricing, setup cost, and licensing?

Once you sign for the start kit implementation, you have to go all the way through to the implementation, even if you are experiences issues.

Which other solutions did I evaluate?

I do not know who was on the shortlist.

For me, Cisco is the best solution.

What other advice do I have?

I would tell someone considering this solution to talk to an account manager from Cisco and some technical people. Then, go to a Cisco conference and discuss the product with people, e.g., ask them how they did the implementation. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
NetworkE623b - PeerSpot reviewer
Network Engineer at a healthcare company with 10,001+ employees
Real User
Gives us a genuine single pane of glass to look through to manage all of our devices
Pros and Cons
  • "Centralized management and control of the entire data center environment and its architecture."
  • "We're still in the process of doing the migration. We haven't migrated completely all of our applications out of our legacy into it yet. It was challenging at first, but getting easier now that we're starting to get into it."

What is our primary use case?

It is an upgrade from our previous data center technology.

How has it helped my organization?

The solution has allowed us to redesign our data center environment into more of a zone-based network where we can section off areas. It definitely gives us a lot more security and control in our data center.

What is most valuable?

The most valuable feature is that we have centralized management and control of pretty much the entire data center and the architecture of it. It gives us a genuine single pane of glass to look through to manage all of our devices.

We're still in the process of doing the migration. We haven't migrated completely all of our applications out of our legacy into it yet. It was challenging at first, but getting easier now that we're starting to get into it.

What needs improvement?

I haven't been using the product long enough to really be looking for additional features as I haven't exhausted learning about the features that are available.

What do I think about the stability of the solution?

The stability seems great. It's stable so far and we haven't run into too many issues at all.

What do I think about the scalability of the solution?

The scalability of the product seems great. It doesn't seem to have too many limitations if you want to scale out. We haven't run into any issues yet.

How are customer service and technical support?

Technical support has been pretty good. I haven't worked with them too much with the ACI stuff, but some of my coworkers have and they said they've had good support experiences.

Which solution did I use previously and why did I switch?

I wasn't there for the driving factor behind the switch because I started when it was already being implemented. However, the company was already using Cisco before implementing Cisco ACI. The previous environment was an older version of the data center — 9Ks and 5Ks. Migrating over to the more centralized management of the newer ACI just makes sense.

How was the initial setup?

I wasn't there for the initial setup, so I can't really comment on the initial setup. The only thing I can say is that the setup seems to be an ongoing process.

What about the implementation team?

We had a consultant company help us deploy and it was a good experience.

What was our ROI?

We're still in the process of implementing the product, so I don't know if I'd be able to tell about an actual ROI already or define what that is.

Which other solutions did I evaluate?

I don't think there were considerations of any other products when we went to upgrade as it was just an upgrade from the previous architecture.

What other advice do I have?

In rating the product, I'd give it an eight out of ten. It is a pretty stable product and gives us really good central management structure.

It was challenging at first, but getting easier now that we're starting to get into it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Integratdbf1 - PeerSpot reviewer
Senior Network Security Engineer at a tech services company with 501-1,000 employees
Real User
A faster solution than we had, but the setup is non-trivial and the monitoring could be improved
Pros and Cons
  • "The most valuable feature is the data center communication."
  • "I would like to see more troubleshooting apps."

What is our primary use case?

This solution is used in our data center.

How has it helped my organization?

This solution is faster than what we had previously.

What is most valuable?

The most valuable feature is the data center communication.

What needs improvement?

I would like to see more troubleshooting apps.

There should be more and better SNMP monitoring.

For how long have I used the solution?

Six months.

What do I think about the stability of the solution?

The stability of this solution is pretty good.

What do I think about the scalability of the solution?

In terms of scalability, this solution is pretty good.

Which solution did I use previously and why did I switch?

I was not involved in the process of selecting this solution. Rather, I performed the setup.

How was the initial setup?

The initial setup of this solution is semi-difficult. There is a learning curve.

What other advice do I have?

My advice to anybody implementing this solution is to jump in with both feet!

This biggest thing that I learned when using this solution is T-Panel.

I would rate this solution a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
NetworkEec9b - PeerSpot reviewer
Network Engineer at CS Computer Systems
Real User
The simplicity of the deployment is one of its main benefits
Pros and Cons
  • "Now, our customers have tiers of management that have meetings with about the simplest tasks because it has to be approved from upper management and senior management and by the time it gets to the engineer that's going to deploy it, it takes way too long. With the solution, they can delegate a person who would be in charge of running the ACI as a whole, and it will be much faster because it doesn't have to go through the whole chain of command for the simple task of deploying one little machine on one port in the data center."
  • "I would like for there to be more information about it available. While using the ACI in the graphical interface, I would like if there was something that explained every step that you can click and it will tell you what you are doing in more detail."

What is our primary use case?

We're planning to use it as a product to sell to our customers. We are in the business of service integration. We offer solutions for our customers. We have specific customers who have a use for ACI because of the microsegmentation. They have five regional offices which all have five different people who are responsible for managing their site so we are trying to unite them and put everything under one roof and have a single place of control and visibility of the full network specifically for their data center.

How has it helped my organization?

Now, our customers have tiers of management that have meetings with about the simplest tasks because it has to be approved from upper management and senior management and by the time it gets to the engineer that's going to deploy it, it takes way too long. With the solution, they can delegate a person who would be in charge of running the ACI as a whole, and it will be much faster because it doesn't have to go through the whole chain of command for the simple task of deploying one little machine on one port in the data center.

What is most valuable?

It eases our deployment. Now, we use service requests when there's a project and we have to deploy it. So when the networking team gets a service request it'll be two clicks, anyone can do it. It will be less of a job, and it will be easier and faster. The main benefit is the simplicity of the deployment. On the flipside, it's also a drawback because if only one person does it and if he does something wrong, the whole system can stop working. If ten people are doing ten different things and one person messes up, it's only one error and it's easier to isolate the problem and fix it. A customer is going to deploy something on their own and more often than not, they don't have the knowledge and experience to understand what can go wrong, so they might accidentally clog the network.

What needs improvement?

If I was a customer who is using the ACI to run my network, I would like for there to be more information about it available. While using the ACI in the graphical interface, I would like if there was something that explained every step that you can click and it will tell you what you are doing in more detail. For me, I understand what's happening because I did a course, but the problem will be when our customers, who are not so versatile in this, start using it and won't know what's going on. If it works it's fine, but when they run into problems, then it's gonna be an issue. If everything works, it should be fine but if any issues come up, a lot of Cisco services will be needed.

What do I think about the scalability of the solution?

The scalability is impressive. I think the best thing about that is the vendor-agnostic part. In the lab, we did a VMware deployment from what I heard it doesn't matter how the VM is deployed, it can integrate with ACI and you can manage it from the Epic controller.

How was the initial setup?

In the lab environment, we had a setup rebuilt, it was their virtual environment. It was a small deployment. Four switches in total, two leaf and two spine switches, and three controllers. From my past experiences with those types of deployments, the setup shouldn't be an issue. The natural connectivity between them and six switches should be easy. From the controller itself, the deployment of the overlay is pretty straightforward and simple.

What other advice do I have?

I would rate it an eight out of ten. 

I would advise a colleague to definitely try it. Mess around with it, test it as much as possible because it's a new solution. It's different from the traditional data center deployment so there's not a lot of internet posts about it in which you could go and Google and find out more information. The chances that someone has had your problem before and probably found a solution for it are slim so you might get stuck and you will have to go straight to Cisco.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
PeerSpot user
Network and Security Engineer at Lutech Group
Real User
It has the fastest automation. You can move and deploy services in just a couple of minutes.
Pros and Cons
  • "It has the fastest automation. You can move and deploy services in just a couple of minutes."
  • "I would like to see the data center unification of Cisco ACI with Cisco DNA into a single platform to deliver the data center and campus sides."

What is our primary use case?

We are an integrator, so we work with the finance, health, and public sectors. We use it to automate the data center infrastructure of our customers. 

What is most valuable?

  • Its provisioning.
  • It has the fastest automation. You can move and deploy services in just a couple of minutes. 

What needs improvement?

Previously, the product was a little tricky to use. However, it's now a well developed platform.

I would like to see the data center unification of Cisco ACI with Cisco DNA into a single platform to deliver the data center and campus sides.

What do I think about the stability of the solution?

It is very stable. It has 99 percent availability.

What do I think about the scalability of the solution?

It has large scalability. You can deploy a new pod, rack, or service in just a few of minutes instead of hours or days of work. 

How are customer service and technical support?

The technical support is very good. I don't use them that much because the platform is very robust and well-documented. However, in the past, we needed them a lot, and they were very useful and helpful.

Which solution did I use previously and why did I switch?

With previous technologies, you had to configure everything by hand: the server, the network, etc. With ACI, you can deploy a service in just a couple of minutes.

How was the initial setup?

The initial feel of it is a little complex. Not everyone can deploy it, but if you know what you are doing, it's very simple from a technician perspective.

What about the implementation team?

My company is the integrator for this solution.

What's my experience with pricing, setup cost, and licensing?

The price could be improved. It is expensive, but then again, it is Cisco. The price is worth what you pay for.

Which other solutions did I evaluate?

As an integrator, we are using the following vendors:

  • Cisco for the networking side.
  • VMware for the server side.
  • F5 for load balancers.
  • NETSCOUT for visibility.

What other advice do I have?

Immediately buy Cisco ACI. It will simplify your work in a way that you can't even imagine until you try it. The product does what it says it will. ACI is a robust, functional platform.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user