We use this solution as a gateway for combining some of our network's features together, such as firewalls. We are in the government sector and are struggling a bit to keep everything in order. All of the data traffic, how to prioritize each of them, how to do it without any delay, and how to protect them from being hacked into. The most important is demarcation because we share that data with people and how do we configure the end-user for protection.
What is our primary use case?
What is most valuable?
One of the most valuable features is keeping our data secure.
For how long have I used the solution?
I have been using Cisco ASx500 for approximately five years.
What do I think about the scalability of the solution?
The solution is scalable, we have 30,000 employees using this solution.
How are customer service and technical support?
The technical support from Cisco is not very good. In a recent experience, they asked us for 20 minutes about our project and then redirected around to other people. I need to report to this agent, I need to register to this database, there is too much involved in getting a solution. This has always been the case, they are asking us too many questions, and then when it comes down to a solution, it is at a bare minimum. This is something they can improve on, but they do not seem eager to improve. However, we do have an assigned project representative that is helpful.
How was the initial setup?
The installation is straightforward.
What about the implementation team?
We have a team of 10 that does the maintenance and updating that is required for the solution.
What's my experience with pricing, setup cost, and licensing?
We pay approximately $15,000 a month but that includes everything together, such as hardware.
What other advice do I have?
We have plans to replace this solution.
I rate Cisco ASx500 an eight out of ten.
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