We use Cisco as a business switch on a small network of about 30 users. We use it for internet sharing, as centralized management for the network and active directories, as a domain controller, and for file sharing.
IT Operations Engineer at a tech services company with 201-500 employees
Provides stable security and configurable VLAN management
Pros and Cons
- "This is a great solution for network switching and security."
- "Technical support for integrations with other network products is insufficient and should be improved."
What is our primary use case?
How has it helped my organization?
This product provides us with stable security and configurable VLAN management.
What is most valuable?
The most valuable part of this solution for us VLAN (Virtual Local Area Network), MAC authentication and security.
What needs improvement?
For Cisco, the interface between fiscal small business switches and the Cisco Catalyst or Enterprise switch is a little bit different. So, I needed to take some time to understand how this will impact the network if we plan to scale it in the future and to learn the different interfaces. I think it would be better for Cisco to unify the interfaces between their products. It might make it easier for users to use different models concurrently as different versions of switches and improve scalability.
It is not really a feature of the solution itself, but I also think that the technical support directly from the company should be better in the area of handling integrations.
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January 2026
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For how long have I used the solution?
We have been using this product for around 10 years.
What do I think about the stability of the solution?
I am very satisfied with the stability. We have not suffered any stability issues with the product being unstable on the network and it is not difficult to support. It is a very rare thing to have something happen that is related to the stability of the product.
What do I think about the scalability of the solution?
Once you understand how the product works, it is easy to configure. I do not see any significant limitation on the scalability of the product so long as you have chosen the right product for use in your environment.
How are customer service and support?
In most cases when I need to solve an issue, I search for a solution on Google and in the internet communities. I usually find what I need there. So mostly I don't need any help from support.
When I contact support, most of the time they provide good information and they are helpful, but sometimes they will not help. The problem is with acknowledging the need for integration support. If you call about integration between products, they might say something like "this is Cisco and we do not support this other product, we are supporting only Cisco products." Cisco is not the solution for everything, and they must know that the product integrates or gets integrated into a network. They are aware of that and should have the experience to help users integrate products when their product is involved.
So, overall I'm satisfied with technical support if I call with an issue that is related only to the Cisco product, but sometimes I'm not satisfied when an issue is related to integrating or connecting with other products.
Technical support could be better in this way.
Which solution did I use previously and why did I switch?
As I moved around between three or four companies to get better jobs and positions, all of them were using Cisco. In some places, we were using HP ProCurve switches. Having that experience previously is the reason why we went with Cisco for the network at this company. It costs more, yet we get a stable product with the most features. Cisco is more reliable, especially in a critical environment.
How was the initial setup?
For small networks, the initial setup is straightforward. You can simply connect the product to the network and it would work. But the configuration for VLANs, to configure specific ports, and to configure security, the product has a little different interface than other Cisco solutions. So the first time setup it easy. You just have to connect and it is plug-and-play. But the difference in the interface between models makes it harder to understand the version and adapt to the differences from the other types of Cisco switches. If the interface had been the same, it would have been very quick to set up.
What about the implementation team?
Actually, I did the deployment by myself. I didn't need any help or support from the vendors. If I do ever need help, I usually go to the internet and use the community and forums. In extreme cases — and very rarely — I contact the vendor directly.
What's my experience with pricing, setup cost, and licensing?
It is certainly not the least expensive product for switching, but I think it is the best and if you have the budget it is worth it.
Which other solutions did I evaluate?
I evaluated other options by my previous experience, so, in a way, we did evaluate other choices, but I had already made up my mind because of what I knew.
What other advice do I have?
Cisco is the better solution if someone is considering it and they are willing to pay for it. The product is expensive to buy. In my current position, the budget is not a problem. If other people are in a similar situation where they can afford Cisco, I recommend Cisco. If they do not have a big budget and they need to be more budget-minded, I can recommend the HP ProCurve (now HP Networking) and D-links (Ethernet Switches) as my first choice for less expensive options.
On a scale from one to ten where one is the worst and ten is the best, I would rate Cisco ethernet switches as an eight. It is not a ten because of the differences in the interface and the quality of integration support with other products.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Administrator at a engineering company with 201-500 employees
Resilience protocol enables the datacenter to continue to function when there is some level of failure
Pros and Cons
- "A stable product that is absolutely dependable."
- "The product could improve in the area of simulated switches."
What is our primary use case?
We primarily use this solution to connect networks and devices.
What is most valuable?
What I like most about this product is redundancy like Spanning Tree Protocol (STP) or resilience protocol so the datacenter continues to function when there is some level of failure.
What needs improvement?
What I would improve in this product is simulation. You can simulate switches, but you cannot really simulate industrial Cisco switches. The ability to use industrial switches is missing and I would like to see compatibility with industrial switches.
I would like to see an updated feature search toolkit. The ability to look for certain features and select the features that you want or need would help to target desired results and workflow. To know what a tool is able to provide for you and the devices that can be used with those features would make research and configuration a lot easier.
For how long have I used the solution?
We have been using the solution for about 15 years.
What do I think about the stability of the solution?
This product is stable. I have seen no bugs, glitches, or crashes. It is absolutely dependable and was designed to be that way.
What do I think about the scalability of the solution?
I think this product is extremely scalable. I am fairly sure everyone in the world who's working with a computer is using it. Even you — whomever you are, and whether you know it or not.
How are customer service and technical support?
I have had the opportunity to use Cisco's support for this product. If I were to rate them on a scale of one to ten with ten being the best (and separately from the product itself), I would give them a six. On some days they take and answer a question easily and they are a ten, and other days they take too long to answer or give the wrong solution. More times they are better, so that makes them a six.
Which solution did I use previously and why did I switch?
Previously we used solutions from HP, MicroTech, and Dell. You name a popular product and we have some familiarity with it. We chose Cisco because we believe it is the best option.
How was the initial setup?
The initial setup of this product is straightforward.
The deployment time will depend entirely on the size of the project and the plan for what needs to be accomplished.
What's my experience with pricing, setup cost, and licensing?
The pricing varies widely depending on the support contract term and the type and number of the devices. The product is on the expensive side.
Which other solutions did I evaluate?
We evaluated other options through our past experiences.
What other advice do I have?
Advice that I would give companies considering this solution is that you need to do your research, find the correct model for your needs and size the deployment correctly. If you don't think first you can pay too much and have more than you need or pay too little and not meet your needs.
On a scale from one to ten where one is the worst and ten is the best, I would rate this product as an eight. It cannot be higher than that because of the pricing.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Ethernet Switches
January 2026
Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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Technical & Pre-Sales Manager at a tech services company with 51-200 employees
Good technical support for our LAN and routing solution
Pros and Cons
- "The technical support is good and they respond quickly. I haven't had any problems."
- "This may be something that they are already working on, but it would be an improvement if they could add a layer of security to layer two and layer three to protect the server and to protect the data."
What is our primary use case?
The primary use case is for LAN networking.
This solution is also used for internet routing in small businesses.
The deployment model we used was on-premises.
What needs improvement?
Lower the pricing to compete with Aruba and HPE.
If they could provide a management solution for all systems then it would be an improvement. They have a product, but it's a license, and I have to pay for it.
It is difficult to manage one hundred switches in many areas, without having a managing board.
I would like a management product to manage both the small business and the Catalyst.
In my business, I have all of these products and I have to configure them one by one, so the troubleshooting and the monitoring of each can be challenging.
Also with a managing board, it would improve the scalability as it would be easier to handle the traffic and monitoring several users.
This may be something that they are already working on, but it would be an improvement if they could add a layer of security to layer two and layer three to protect the server and to protect the data.
For how long have I used the solution?
I have been using this solution for nine years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is scalable. If I want to add switches to the existing one, I can easily do it.
How are customer service and technical support?
The technical support is good and they respond quickly. I haven't had any problems.
How was the initial setup?
The initial setup is not difficult, it's easy.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable, and for small business it is acceptable.
Aruba and HPE are competitors that have a lower price than Cisco.
What other advice do I have?
I would rate this solution a nine out ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Partner / Owner at a computer software company with 51-200 employees
Complete functionality with outstanding support
Pros and Cons
- "The most valuable feature is the complete functionality, but the most important thing is support."
- "Pricing could be lower."
What is our primary use case?
The primary use case of this solution is for connectivity of local network LAN switching.
The deployment model is on-premises.
What is most valuable?
The most valuable feature is the complete functionality, but the most important thing is support.
What needs improvement?
Pricing could be lower.
It is difficult to look for additional features to be added because there a lot of different switches, different models, and usually each model is designed according to the number of ports. It's a satisfactory unit within the usage area for that model.
For how long have I used the solution?
I have been using this solution for twenty-five years.
What do I think about the stability of the solution?
Cisco solutions are usually very, very stable.
What do I think about the scalability of the solution?
This solution is scalable.
It depends on the customer, regarding the number of users. Recently we were awarded a contract for the Turkish military, and there will be several thousand people who will be using it.
How are customer service and technical support?
Support is the most important. If something goes wrong then Cisco's support is outstanding.
Which solution did I use previously and why did I switch?
I initially started with Cisco, only afterward, I started using a different solution.
How was the initial setup?
The initial setup is straightforward.
The deployment time varies on the specific project. For example, if the project requires fewer switches it can take thirty minutes, while other projects could require one hundred and fifty switches that would take a week or ten days.
We require four to five engineers for deployment and maintenance.
What other advice do I have?
Cisco knows what they are doing and their support is great.
I would highly recommend this solution.
I would rate this solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner with self employed
Easy and straightforward setup but the dashboard needs improvement
Pros and Cons
- "For me, the initial setup was easy and straightforward, but for some of our customers who are not as familiar with networking, it can be complicated."
- "The dashboard needs some minor improvements."
What is our primary use case?
Our clients use this solution for monitoring and configuration purposes.
The deployment model varies from client to client.
What needs improvement?
The dashboard needs some minor improvements. Sometimes it is difficult to find items, other times it is quick, it just depends. Most of the feedback we receive are not complaints but suggestions or ideas about the dashboard.
The stability could be improved.
For how long have I used the solution?
I have been using this solution for more than twenty years.
What do I think about the stability of the solution?
We have some glitches once in a while. There are times where it's a little bit slow or a bit delayed.
What do I think about the scalability of the solution?
We have not had to scale yet, we are normally working with a fixed size. We haven't had to worry about upsizing or downsizing.
For our purposes, we are not using this, but on the client-side, we have anywhere from two to eight users, they are made up of technicians, support staff, and engineers.
How was the initial setup?
For me, the initial setup was easy and straightforward, but for some of our customers who are not as familiar with networking, it can be complicated.
For a technical person, it is straightforward. Of course, now and then you have to look in the manual and read it, as nothing is completely self intuitive.
Deployment can take anywhere from one to five days, depending on the requirements.
We require two employees for deployments.
What about the implementation team?
We implement this solution ourselves.
What other advice do I have?
There is no favorite function or feature, it depends on what you have to do and how you do it.
My advice regarding this solution is to understand your network, definitely have a look in the manual, understand the structure and don't just rely on trial and error. It's not target-aiming, so trial and error will not work.
I would rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
ERP / HMIS / EMR Specialist at a non-profit with 1,001-5,000 employees
ERP deployment & Cisco Ethernet Switches
High availability and sustainable network is a prime and foremost obligatory requirement of ERP deployment, Cisco layer 2-4 switches deliver the best when robust, secured, sub- netted and resilient network is concerned.
Strong Areas:
The Catalyst switches give ease of configuration with a comprehensive set of management protocol support such as Telnet, HTTP, CLI, SNMP and much more with software's like CMS (Cluster Management Suite) and Ciscoworks, all together. Conventional Fast Ethernet to Gigabit Ethernet connectivity with outstanding QoS, stackable and fixed configuration, security features like static VLAN support and in Linux OS ,TACACS with Radius Dial in authentication support where environment of installation of device(Switch) is harsh , less maintained temperature and less manageable environment like Tertiary care hospitals, Universities, Call centers, Tech labs and SMB’s where limited manpower is the major factor in considerations. Productivity of mid line layer 2 switches (Catalyst 2950G) can be coupled by using in conjunction with Catalyst 4506 Ethernet layer 3 switch acting as core of the IP routing. 2 x GBIC I/O slots (standard) for gigabit Ethernet and single mode fiber channel is one of the distinct specialties in sub- netted network, they offer.
Possible Cons:
Cost is one of the substantial aspect for layer 2 supported devices like catalyst WS-2900 series as compared to HP networking device with HP 2900 series. Yes cisco is little higher in cost but in return cisco offer resilience, reliability and dependable network for any application
Though Cisco provides lifetime limited warranty for their products like WS-2950G -48 switch, but HP 2900 series is shipped with “As long as you owned the device with advance replacement in a very short time.”
My experience is with a gigabit network of 467 active nodes spanned across 29 Catalyst WS-2950G-48 switches and inter-VLAN routed through Catalyst 4506 layer 3 switches with fiber optic backbone. Beside this I have had the experience of using HP 2920 switches which are less rugged and require a temperature moderated environment with less resilience as compare to Cisco 2950.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Solution Architect at a comms service provider with 501-1,000 employees
DNA is a very good way to do the configuration of all the equipment
Pros and Cons
- "Good and stable operational experience with nearly no loss of hardware and very few software bugs."
- "DNA Center is very interesting in automating the setup and monitoring as with each occurrence it gets easier to troubleshoot and provides an impression about what could be the problem."
- "Location of customers to connect clients to the servers and transport the data and VoIP in parallel with QoS and NBAR with 802.1X."
What is our primary use case?
- Collecting Clients in the floors.
- Concentrate distribution and to forward over routers to other parts.
- Fiber and copper ports with enhanced power over Ethernet and stacks.
- NM-modules with 10G
How has it helped my organization?
- Good and stable operational experience with nearly no loss of hardware and very few software bugs.
- Plug and play works now.
- DNA is a very good way to do the configuration of all the equipment.
What is most valuable?
DNA Center is very interesting in automating the setup and monitoring as with each occurrence it gets easier to troubleshoot and provides an impression about what could be the problem.
What needs improvement?
Location of customers to connect clients to the servers and transport the data and VoIP in parallel with QoS and NBAR with 802.1X.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DNA is relatively new product even it gets use of some matured features in the background. But it is quite a change on how we do access layer management. What I like about the solution, I could preserve my investment in the legacy hardware when deploy DNA. Older switches (not all - please, consult feature support for Cisco equipment) could be integrated into DNA matrix.
Network Engineer at a transportation company with 501-1,000 employees
Pros: streamlined and versatile solutions. Cons: expensive maintenance fees and they are slow with patches
What is most valuable?
Versatility and streamlined IOS
Availability of expertise on the market (resources)
How has it helped my organization?
Streamlined IOS helped to develop templates for Ethernet Switches without worrying of compatibility of commands in regards to hardware platforms.
Modularity of Industrial switches (IE3000) provides flexibility in solutions yet based on one platform.
Vast array of Industrial models (IE2000, IE3000, IE4000, IE5000).
What needs improvement?
Acceptance of open source trends (there is slight move already - just keep going)
For how long have I used the solution?
10 years overall for all switching/routing products. Industrial switches for last 5 years.
What was my experience with deployment of the solution?
No
What do I think about the stability of the solution?
No
What do I think about the scalability of the solution?
Well, need more pro-active option to add PoE modules to Industrial switches.
How are customer service and technical support?
Customer Service:
We deal with a Cisco partner - 4.5 out of 5.
Technical Support:We deal with a Cisco partner - 4.0 out of 5. Sometimes we find the solution before we get an answer from the Cisco partner.
Which solution did I use previously and why did I switch?
Everything is driven by business requirements, which in turn different from one project to another. Major points are: availability of support/expertise beyond internal resources, territorial coverage, performance and support of multiple options from enterprise to industrial environment
How was the initial setup?
Straightforward.
What about the implementation team?
90 % in house. Vendor team has sufficient skills.
What's my experience with pricing, setup cost, and licensing?
Cisco should look into more flexible licensing for hardware/IOS. It is hard to beat some vendors' lifetime warranty even they offer less in functionality compare to Cisco.
Which other solutions did I evaluate?
There are multiple vendors but they are very specialized and do not support versatile solutions. For example, we had to move from Schneider switches as they were just a marketing move by vendor and did not provided better performance or compatibility with SCADA products.
What other advice do I have?
Start from your business requirements (what would you like to have) and budget (what can you afford).
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Again i will say you have rightly pointed the key differentiator here which is pricing, aside the good features that this product has, its price choking...for me i will rate it six out of ten.