We just basically use it for wireless throughout our office space.
Senior Network Technician at a insurance company with 51-200 employees
Issue-free with helpful support and good reliability
Pros and Cons
- "It just gives you the ability to use it around the office without being tied up to an actual physical connection."
- "We never had any issues with it; it just gives you the ability to use it around the office without being tied up to an actual physical connection."
- "A lot of the time, for users, it comes down to pricing. Many would like to see it be a bit less costly."
- "A lot of the time, for users, it comes down to pricing. Many would like to see it be a bit less costly."
What is our primary use case?
What is most valuable?
We never had any issues with it. I can't really say that I had any issues or didn't like the product.
It just gives you the ability to use it around the office without being tied up to an actual physical connection.
The initial setup is pretty straightforward.
I've found the solution to be very reliable.
The solution can scale.
Technical support is helpful.
The pricing is pretty reasonable.
What needs improvement?
I cannot recall any areas of improvement.
A lot of the time, for users, it comes down to pricing. Many would like to see it be a bit less costly.
What do I think about the stability of the solution?
I've had zero issues with the stability of the product. It doesn't crash or freeze. It's reliable. There are no bugs or glitches.
Buyer's Guide
Cisco Wireless WAN
May 2026
Learn what your peers think about Cisco Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
Cisco offers very responsive technical support. They are helpful.
How was the initial setup?
The product's initial setup is pretty straightforward. It's one of the things that you set up, and you don't really touch after. You set it up, and basically, you don't worry about it.
What's my experience with pricing, setup cost, and licensing?
We but the equipment. There is no monthly or annual licensing.
The pricing is okay. They offer pretty competitive pricing.
Which other solutions did I evaluate?
We're currently a Cisco shop, and we were thinking about possibly looking into different firewall vendors next year to get an opinion on the different technologies on their next-generation firewalls, just to see what made the most sense as far as comparing different vendors.
We looked at one point, at Fortinet. It is a good platform. I would definitely try to switch to Fortinet if I can. The whole platform pricing standpoint from Fortinet is good. It's a possibility that on our end, we might be switching over to them. Apples to apples, Cisco and Fortinet are very similar and both are quite good.
What other advice do I have?
I'm a customer and end-user.
I'd rate the solution ten out of ten. I've never had any issues with the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise architect at Tech Mahindra Limited
Good security and connectivity with a straightforward setup
Pros and Cons
- "We find the product to be stable."
- "The solution has been stable and reliable."
- "We cannot use wireless for the servers due to potential performance issues. They must be connected via fiber."
- "We cannot use wireless for the servers due to potential performance issues."
What is our primary use case?
We are using the solution for the long-term to connect our desktops and laptops. For the firewalls, however, we connect the rack network with fiber and other cables.
What is most valuable?
It offers good connectivity.
The initial setup is straightforward.
We find the product to be stable.
It can scale.
The security is quite good.
What needs improvement?
We cannot use wireless for the servers due to potential performance issues. They must be connected via fiber.
The solution is a little bit expensive.
We'd like it if they could improve the integration capabilities. More specifically, if it can be integrated with other applications or any other devices like CCTV cameras that are also running on wireless, that would be ideal.
For how long have I used the solution?
We've been using the solution for ten to 15 years.
What do I think about the stability of the solution?
The solution has been stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
We can scale the solution. It's not difficult to do so.
We are a global company and have between 50,000 and 90,000 users.
There are plans to increase usage in the future.
How are customer service and support?
I've never used technical support services. I don't know how helpful or responsive they are.
How was the initial setup?
It's a solution that is easy to set up. It's not overly complex to implement.
I'm not sure exactly how long it took to deploy the solution.
We have a dedicated team of 600 IT engineers. They can handle deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
I'm not sure of the exact pricing. We have 20 to 30 different premises in India. I'm not sure if they are all using Cisco like us or not. Therefore, I'm not sure what the full cost is to the company.
It could be a bit cheaper.
We pay a license fee on a yearly basis.
What other advice do I have?
I'm not sure which version of Cisco we are using.
I'd recommend Cisco to other users and companies. I would rate it an eight out of ten. We're mostly happy with its capabilities.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Wireless WAN
May 2026
Learn what your peers think about Cisco Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
Consulting System Engineer at World Wide Technology
Reliable, easy to set up, and has helpful support
Pros and Cons
- "We found the initial setup to be straightforward."
- "The solution is stable and reliable."
- "We would like to have the lead times improved."
- "The solution is pretty expensive. We'd like to see lower pricing in the future."
What is our primary use case?
The solution is primarily used for wireless connectivity.
What is most valuable?
The solution is stable and reliable.
It scales well.
We found the initial setup to be straightforward.
The support has proven itself to be helpful.
What needs improvement?
We would like to have the lead times improved. Right now, when you create a design and want to provide it to the customer, they are very late to cosign everything.
The solution is pretty expensive. We'd like to see lower pricing in the future.
For how long have I used the solution?
I've used the solution for a while. I'm not sure how long I've used it.
What do I think about the stability of the solution?
The solution is stable. We find it to be reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We can scale the solution as needed. It's not a problem.
We have more than 1,000 users on the solution.
How are customer service and support?
We've contacted support, yet not necessarily for technical issues. We have used them for other things, and they were rather helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
the initial setup is quite simple and straightforward. I'd rate the experience a four out of five in terms of ease of implementation. It's not difficult.
What's my experience with pricing, setup cost, and licensing?
The cost of the licensing depends on the access point.
On the low end, the solution costs probably around $1200 to $1300 for five years. It's an expensive product.
I'd rate the product a three out of five in terms of affordability.
What other advice do I have?
We are Cisco partners.
I'd advise new users to check the documentation and go over it pretty thoroughly at the outset. It's important to read everything before you start. If you miss something, it may cause you to troubleshoot and spend more time than you need to figure things out.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Coordinator of IT infrastructures at UMC Electronics Mexico
Quality devices, good switches, and very reliable
Pros and Cons
- "The devices are all of good quality."
- "The solution is a market leader and works great."
- "The only disadvantage of Cisco is maybe the cost."
- "The only disadvantage of Cisco is maybe the cost."
What is our primary use case?
We primarily use the solution for WiFi and for switching switches. It offers a wireless controller device and access points and switches.
What is most valuable?
It’s stable.
All the hardware, the signal, the communication between access points or switches, et cetera, is good. The devices are all of good quality.
The switches, in particular, are great. I don't remember the model, however, there is a line of Catalyst switches from Cisco - the industrial switches with 24 ports or 48 ports and a POA feature with a fiber optic port - that are great.
The quality of service is excellent.
What needs improvement?
The only disadvantage of Cisco is maybe the cost. It’s more expensive than other brands, like, for example, HP. You do have to pay for licensing yearly, which is not the case with some others. We’d like to just have a one-time payment option.
The interface could be better. When I connect to the wireless controller, the graphic or the user interface is complicated. It’s hard to understand all the models of the interface. They should work to make it easier.
For how long have I used the solution?
I’ve used the solution for two months in this current company. I’ve used it for four or five years.
What do I think about the stability of the solution?
It's very stable. The resolution is very stable. Cisco is working well. There are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
It’s a scalable product.
In the future, the goal is to migrate to a new Cisco access point version. We are working on this. We have the requirement for a wireless controller, maybe, and an update only on the firmware version.
Maybe 400 people use the solution.
Which solution did I use previously and why did I switch?
I work in the other companies with Cisco and other brands as well as Aruba and HP.
How was the initial setup?
It’s an easy product to set up. It's not difficult at all.
What's my experience with pricing, setup cost, and licensing?
You do need to pay for licensing on a yearly basis. It’s a bit expensive. However, I don’t know the exact costs.
What other advice do I have?
I’m a customer.
We use the latest version of the solution.
The solution is a market leader. It works great.
I’d rate it nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
TelkomFlexi Representative Office Manager at Telekomunikasi Indonesia
Offers good network management and control options, in a highly scalable and stable solution
Pros and Cons
- "The network management is good. We use it to control access, channels, and phones and limit bandwidth."
- "Cisco provides a good product, the stability and reliability are there but it's very expensive."
- "I hope Cisco can improve the capacity to service a high density of users in a small area, as currently we have difficulties with this."
- "I hope Cisco can improve the capacity to service a high density of users in a small area, as currently we have difficulties with this."
What is our primary use case?
Our primary use for the solution is providing internet access points for our customers, we are a Wi-Fi management service.
What is most valuable?
The network management is good. We use it to control access, channels, and phones and limit bandwidth.
What needs improvement?
They can provide more user-friendly control. It would be good to see an easier to manage common control line. An improved web UI could allow everything to be controlled from the website.
I hope Cisco can improve the capacity to service a high density of users in a small area, as currently we have difficulties with this.
For how long have I used the solution?
I've been using the solution for over five years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
We have an access point that provides service for 20 to 25,000 customers, and we use ten staff for deployment and maintenance.
How are customer service and support?
We have local Cisco-authorized support here in Indonesia, and I would rate them an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
We found the initial setup to be complex, sometimes we have difficulty providing wireless internet access, as it can be difficult to choose an access point that can handle a high density of users.
We can complete a setup in one or two days for a building, but sometimes we have to implement an outdoor access point, which can take longer.
What was our ROI?
I would rate the solution four out of five in terms of ROI.
What's my experience with pricing, setup cost, and licensing?
I don't know the exact cost as I'm only on the technical side, but I do know this solution is very expensive. With one being the most expensive and five being affordable, I would give Cisco a two out of five.
We have to pay for upgrades and for customer service.
What other advice do I have?
I rate this solution an eight out of ten.
Cisco provides a good product, the stability and reliability are there but it's very expensive. Competitors deliver solutions that are more affordable and almost as good.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It has a good GUI, and it's fast and easy to configure
Pros and Cons
- "Cisco wireless is stable, easy to use, and simple to configure. They have an outstanding GUI."
- "Cisco wireless is stable, easy to use, and simple to configure, and they have an outstanding GUI."
- "You cannot go to different versions or different access points. 9115s cannot interact with 9120s, and 9130s can interact with 9115s. You can add or remove as many subordinates as you want."
- "You cannot go to different versions or different access points. 9115s cannot interact with 9120s, and 9130s can interact with 9115s."
What is our primary use case?
We use Cisco Wireless WAN 9115s and 9130s. Two are controllers, and the rest, subordinates.
What is most valuable?
Cisco wireless is stable, easy to use, and simple to configure. They have an outstanding GUI.
What do I think about the scalability of the solution?
You cannot go to different versions or different access points. 9115s cannot interact with 9120s, and 9130s can interact with 9115s. You can add or remove as many subordinates as you want. It's not an issue. It's completely logical.
How are customer service and support?
Cisco support is fantastic. They're knowledgeable and responsive.
How was the initial setup?
Setting up Cisco Wireless is extremely easy. I'm doing one right now, and it usually takes between 15 and 20 minutes.
What other advice do I have?
I rate Cisco Wireless WAN nine out of 10. You need to read the documentation carefully when implementing it because you have to go through a step-by-step configuration. Upgrading can be done in two ways: HTTP from the desktop or TFTP. HTTP is extremely easy. You connect with a console cable and do it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager - Technology at a engineering company with 10,001+ employees
Gives customers clean access to their wireless networks and supports WiFi 6
Pros and Cons
- "Recently, the most valuable and in-demand feature that users are enjoying is WiFi 6 support on the access points. The other good thing about Cisco Wireless LAN is how easily it provides clean access to the WiFi network."
- "Recently, the most valuable and in-demand feature that users are enjoying is WiFi 6 support on the access points."
- "The coverage area on some of the low-end access points isn't the best. The high-end ones are fine, but we've had bad experiences on the other ones."
- "The coverage area on some of the low-end access points isn't the best."
What is our primary use case?
I'm a solution architect and consultant in my company (a Cisco partner and system integrator) and our standard use case for Cisco Wireless LAN is providing WiFi coverage throughout our client organizations' buildings. These organizations include banks, airports, and universities. We also use other networking products from Cisco, including Cisco Meraki for cloud-based wireless networking in smaller environments.
What is most valuable?
I have seen that many people are using a lot of the features directly available on the wireless controller. Recently, the most valuable and in-demand feature that users are enjoying is WiFi 6 support on the access points. The other good thing about Cisco Wireless LAN is how easily it provides clean access to the WiFi network.
What needs improvement?
The coverage area on some of the low-end access points isn't the best. The high-end ones are fine, but we've had bad experiences on the other ones. Compared to some of the non-Cisco access points we use, the low-end access points from Cisco have shown to give only very minimal coverage.
I am currently wondering how Cisco is going to handle the connections between 5G and the WiFi 6. These new technologies have similar features and I would expect, in the future, that there will be some integration between them.
What do I think about the stability of the solution?
The stability is fine. Cisco Wireless solutions are generally more stable than others, there is no doubt about that in my mind. Even our customers have experienced the same thing. The only problem is the different models. The range of models of Cisco access points is very limited compared to other vendors. And there are some challenges on the antenna configuration.
What do I think about the scalability of the solution?
It is scalable. Right now, it has only one series of controllers for all the numbers of access points, so in terms of scaling, we can always increase the controllers even if we have thousands of access points.
How are customer service and support?
The tech support for Cisco Wireless is fine. It's not usually myself that deals with them, but rather our technical deployment and support engineers. If they can't resolve any issues on their own, they simply raise a technical ticket with Cisco support.
Which solution did I use previously and why did I switch?
We are also selling Cisco Meraki products along with the standard Cisco portfolio. I don't have a lot of experience with Meraki, because we mainly recommend those products to small and medium environments, especially if the customer doesn't have a lot of networking staff and they simply want to bring WiFi services up quickly.
How was the initial setup?
It is easy to set up the access points. Regarding how many people are needed for deployments, it really depends on the size of the project. We will have different scenarios ranging from only 10 to 15 access points, all the way up to 1,000 access points. All of this requires staff to physically mount the access points, and then we'll have the cabling technicians who connect all the cabling.
After that, once they all connect back to the controller, all the integrations will be done on the controller. So the wireless engineer requirement is very minimal compared to how many people are needed for the physical installation. If you've got a two-person team, they should be able to install 10 to 20 access points per day.
What's my experience with pricing, setup cost, and licensing?
If you have a two-person team doing the physical access point installations, they should be able to set up 10 to 20 access points per day.
What other advice do I have?
For the Cisco Wireless implementation, the most important advice I would like to give is regarding the planning of the access points. The planning is very important because if you do not do proper planning based on the requirements, then the project might well turn out to be a big mess. That's because once you install an access point in one location, it's very hard to move around. Keep this in mind from the beginning.
I would rate Cisco Wireless LAN an eight out of ten. I won't say it's the best there is, but it is definitely a leading solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Specialist at Indus Motor Company
A reliable solution which is easy to manage, deploy and configure
Pros and Cons
- "Our most valuable feature involves the 802.11ac, which operates at a very high level and has updated technology."
- "My advice to others is that the product and its performance are very good and scalable."
- "We found the initial setup to be a bit complex due to the CLI commands."
- "We found the initial setup to be a bit complex due to the CLI commands."
What is our primary use case?
I use the solution for wireless and mobile users, data sharing and file and print servers. We use the solution for conducting nearly all our services.
What is most valuable?
Our most valuable feature involves the 802.11ac, which operates at a very high level and has updated technology. That's why we use the product, whose features we find to be very reliable.
What needs improvement?
We found the initial setup to be a bit complex due to the CLI commands. It's a little bit difficult and requires us to move and to convert. Certain CLI commands we are forced to undertake.
The solution should also enable Bluetooth Low Energy devices, which serve the purpose of maintaining and managing one's tracking system.
The new product, 802.11ax BLE, enables features for tracking devices. It can be used for antivirus protection or in the event of any risk. It is a new technology and allows one to see where things are moving. The 802.11ax incorporates the features of the Cisco 9115ax model. The feature is very good.
For how long have I used the solution?
I've been using Cisco Wireless WAN for more than 10 years.
The current product, 2800, we have been using in excess of two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. Meetings can be scaled with ease.
We do have plans to increase the usage of Cisco Wireless WAN. 20 is the upper limit for the number of access points that we plan to purchase for deployment in our company.
How are customer service and technical support?
Customer and technical support are very good.
Which solution did I use previously and why did I switch?
In the past we used D-Link Access Point and it was not very good. However, it is very good when we convert this new technology in respect of the Cisco 2800 Series. With the 2800 model there have been no issues save for the one involving compliance testing of the Cambium product for the POC. After two or three months it ceased to work properly. It is not a good product. We tested the Cambium product, as well.
How was the initial setup?
The CLI command complicated things a bit and required of us to move and convert and to undertake certain CLI commands.
What about the implementation team?
We deployed with the assistance of a consultant. Our experience with them was very good.
The local vendors helped us to deploy all our infrastructure and it is good that they did so. They are very friendly and their personnel is very knowledgeable.
What's my experience with pricing, setup cost, and licensing?
The pricing is good. It is neither on the high nor low side. I consider it to be moderate. While other vendors provide the same, I find this model to be reasonably priced.
What other advice do I have?
The solution is good and very easy to deploy, manage and configure. We have encountered no issues in this regard.
We now plan to convert the 802.11ac to 802.11.ax. We intend to purchase a new access point to meet the technology challenges. We are now planning to move all access points to a new access point involving 802.11.ax technology.
The number of users making use of the solution depends on the employee count. I would say that perhaps 200 users are connected daily with the access point that we have. For the moment we have a very small area. In every department we have in excess of 100 to 150 users connected to one access point. This works fine. But, depending on the user size and the type of Wireless Card the user may possess, certain users experience some difficulties due to the Wireless Card's age and its lack of compatibility. As such, it is the user size which would account for certain issues, not the product size.
My advice to others is that the product and its performance are very good and scalable. Cisco is very good and the product is nice to deploy and to work with. One can use it with freedom from any latency. Overall, the product is very good and established and the company has been working for some time to make improvements to it. This and the reputation involved are why I use the product.
I rate Cisco Wireless WAN as a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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