We use the product as access points in our organization.
IT DevOps Engineer at Rpc Data
A stable and scalable solution that works as access points in organizations
Pros and Cons
- "I am impressed with the tool's packet tracing so that connection with the devices is always consistent."
- "The tool's speed and IP address acquisition from the domain controller should be improved"
What is our primary use case?
What is most valuable?
I am impressed with the tool's packet tracing so that connection with the devices is always consistent.
What needs improvement?
The tool's speed and IP address acquisition from the domain controller should be improved.
For how long have I used the solution?
I have been using the product for ten years.
Buyer's Guide
Cisco Wireless WAN
May 2026
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What do I think about the stability of the solution?
The tool is stable and I would rate it a nine out of ten.
What do I think about the scalability of the solution?
The product is scalable because we can create a mesh network using multiple devices. I would rate it a ten out of ten.
How are customer service and support?
I have contacted the tech support and have got the support that I needed.
How was the initial setup?
The product's setup is straightforward. It is just plug-and-play. The tool's deployment took ten minutes to complete. You would need one staff to manage the tool's deployment and maintenance.
What about the implementation team?
There is no technical staff required for the product's deployment.
What was our ROI?
The product offers good ROI.
What's my experience with pricing, setup cost, and licensing?
The solution is not expensive.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at a government with 11-50 employees
Flexible, ultra secure and has excellent support
Pros and Cons
- "The solution offers very good performance, especially for iPhones."
- "The only thing I would like to see is better high availability if you're using the embedded wireless controller."
What is our primary use case?
We deployed the solution to update our internal WiFi to a modern, flexible, and secure environment.
How has it helped my organization?
Coverage and throughput have both improved significantly over our previous solution. Also, having advanced QoS capabilities has improved our VoIP performance over WiFi.
What is most valuable?
The solution offers very good performance, for all devices.
Another bonus is that it's really tightly integrated with Apple devices, and makes sure that no one phone or no one WiFi device can hog all of the wireless spectrum. The spectrum-sharing algorithms are proven in independent testing to be the best. Also, roaming is quick and excellent. The security capabilities are incredible, and it offers excellent secure access for guests as well.
What needs improvement?
The only thing I would like to see is better high availability if you're using the embedded wireless controller (the EWC).
What do I think about the stability of the solution?
The solution is extremely stable and reliable. I've experienced no recent bugs or glitches.
What do I think about the scalability of the solution?
The solution can scale hugely if you are not using the embedded wireless controller, which is what I am using now.
How are customer service and support?
The support is the best in the world. It's a big reason why I go with Cisco. The real differentiator for me always is the quality and speed of support. Every manufacturer's products are going to have a bug or performance issues sometime. It's how they respond that makes them different and better.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have had previous experience with Meraki, Ruckus, various prosumer products as well as Aruba. My favorite is Cisco, and my second favorite is Cisco Meraki. The reasons are too many to list here.
How was the initial setup?
The ease of the initial setup depends on experience always. If you're an experienced WiFi person, it is easy very easy to configure. I'd rate the ease of installation nine out of ten.
What about the implementation team?
We implemented it in-house.
What's my experience with pricing, setup cost, and licensing?
For enterprise-class WiFi, with best-in-the-world TAC support, the pricing is okay. I'd rate it seven out of ten. There are less expensive solutions, sure. But in this case, my experience over decades (since the very first WiFi APs were released, in fact), is that no one beats Cisco WiFi (for very long, at least), in either the capabilities, performance or support categories.
What other advice do I have?
This is super flexible, meets our needs, is ultra secure, and offers excellent support. I'd rate it nine out of ten. I'm very happy with the product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Wireless WAN
May 2026
Learn what your peers think about Cisco Wireless WAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
SE at The Islamia University of Bahawalpur
Helpful embedded automation, easy to manage, and high availability
Pros and Cons
- "The most valuable features of Cisco Wireless WAN are its security functionality. We have a lab environment and we have to provide different authentications to the users which are easy to manage. Additionally, there is a lot of useful automation embedded into the system."
- "There are limitations on the SSIDs that could improve. We cannot enable two ways of authenticating users on one SSID. For a number of places, we have to provide different modes of certification for the user which requires us to create another SSID for the broadcast."
What is our primary use case?
We are using Cisco Wireless WAN for wireless access to university students.
What is most valuable?
The most valuable features of Cisco Wireless WAN are its security functionality. We have a lab environment and we have to provide different authentications to the users which are easy to manage. Additionally, there is a lot of useful automation embedded into the system.
What needs improvement?
There are limitations on the SSIDs that could improve. We cannot enable two ways of authenticating users on one SSID. For a number of places, we have to provide different modes of certification for the user which requires us to create another SSID for the broadcast.
We have to enable routing from different VLANs, we have to enable DSCP for some extensions. Without it, we cannot receive a dynamic IP address for our clients. We have had to find some workaround ourselves. The problems we have been having occur when we have multiple VLANs. We are using management on the APs which have different access levels than VLANs.
For how long have I used the solution?
I have been using Cisco Wireless WAN for approximately two years.
What do I think about the stability of the solution?
The solution is highly stable.
I rate the stability of Cisco Wireless WAN a ten out of ten.
What do I think about the scalability of the solution?
Cisco Wireless WAN is a scalable solution.
We have 50,000 students using the solution. The solution is used often and we plan to increase our usage.
I rate the scalability of Cisco Wireless WAN a ten out of ten.
How are customer service and support?
There is third-party support if needed.
Which solution did I use previously and why did I switch?
I have not used other solutions other than Cisco Wireless WAN.
How was the initial setup?
The initial setup of Cisco Wireless WAN was not simple. There were a lot of steps to do to complete the process. We had some challenges during the process. However, if I was going to do the initial setup again it would be simple. The full process of implementation took approximately three hours.
We install the systems in stages, our first stage was installing the switches, and the second was the APs. Additionally, we were working on the controller during the stages.
I rate the initial setup of Cisco Wireless WAN a three out of ten.
What about the implementation team?
We did the implementation of the solution in-house by two at the controller level and a large team for the 700 APs in two different models we had to manage.
What was our ROI?
We have received a return on investment, it is worth the money we paid.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is expensive. The license is priced based on the number of APs and controllers used.
I rate the price of Cisco Wireless WAN a one out of ten.
Which other solutions did I evaluate?
I evaluated D-Link and TP-Link prior to choosing Cisco Wireless WAN.
What other advice do I have?
We use ten network administrators for the maintenance of the solution.
I would recommend this solution to others.
I rate Cisco Wireless WAN a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Project Manager at a comms service provider with 10,001+ employees
The network management system is not great, and the solution is incapable of handling a large number of access points
Pros and Cons
- "The access points and controllers are good."
- "The network management system is not great."
How has it helped my organization?
We are satisfied with the product.
What is most valuable?
The access points and controllers are good and do not give us any issues. In addition, the individual access points are good.
What needs improvement?
They recently launched the virtual wireless controller and a new CTI. Unfortunately, it is not scalable, and the performance is not good. Sometimes it hangs, and it has a slow response. We don't have a good experience and are uncomfortable with these elements.
The network management system is not great. It is incapable of handling a large number of access points. They are working on it but have not been able to fix it yet.
For how long have I used the solution?
We have been using this solution for about six years. We are using different models like the Wi-fi 5 model.
How are customer service and support?
The technical support is good because we have a contract with them. They respond whenever we have an issue.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay compared to other products like Aruba and Huawei. However, to be more competitive, Cisco could lower its price.
What other advice do I have?
We have a big infrastructure of about 15,000 to 20,000. So if it works fine for us, it will suit small companies with small networks. We use the controller, and it is fine. I rate this solution a five out of ten, mainly because of the network issues.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at Ionon
Provides reliability and sustainability for our organization
Pros and Cons
- "I use Cisco because of its reliability."
- "It can be complicated to configure the solution."
What is our primary use case?
We use Cisco Wireless WAN for the network in our office. The solution is deployed on-premises.
There are currently 20 people who use this solution in my organization. They're technical staff and salespeople.
What is most valuable?
I use Cisco because of its reliability.
What needs improvement?
The price could be improved. It can be complicated to configure the solution.
In the next release, it could be more user-friendly.
For how long have I used the solution?
I have used this solution for 10 years.
What do I think about the stability of the solution?
It's very stable. I would rate the stability as nine out of ten.
What do I think about the scalability of the solution?
It's scalable. I would rate the scalability as eight out of ten.
Which solution did I use previously and why did I switch?
We previously used Linksys. We switched to Cisco because of its sustainability and expandability.
How was the initial setup?
Normal installation isn't complex. Installation takes a couple of hours.
One person is needed for maintenance.
What about the implementation team?
Implementation was done in-house.
What's my experience with pricing, setup cost, and licensing?
The total cost of the solution was about $6,000.
What other advice do I have?
I would rate this solution as eight out of ten. I wouldn't give it 10 out of 10 because the price is high and the solution can be complicated.
I would recommend it to those who are interested in using it.
There's a lot of advice and information on the internet. Some of it may be incorrect, so you just have to try it and see.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Assistant general manager at Beximcocomputers
Useful dashboards, secure, and good support
Pros and Cons
- "The most valuable features of Cisco Wireless WAN are the dashboards, security functionality, and Cisco DNA center. The way the solution has integrated within the fabric of the environment with automation is very good."
- "The setup of Cisco Wireless WAN needs an expert. You need someone with experience to be able to work with Cisco Wireless solutions. It took approximately one to two weeks to implement the solution."
What is our primary use case?
Cisco Wireless WAN works well in an enterprise environment.
What is most valuable?
The most valuable features of Cisco Wireless WAN are the dashboards, security functionality, and Cisco DNA center. The way the solution has integrated within the fabric of the environment with automation is very good.
What needs improvement?
Cisco Wireless WAN could improve the wireless environment visibility. For example, the information regarding bandwidth use, conditions of the network, and application visibility.
For how long have I used the solution?
I have been using Cisco Wireless WAN for approximately five years.
What do I think about the stability of the solution?
The stability of Cisco Wireless WAN is good.
What do I think about the scalability of the solution?
Cisco Wireless WAN is a scalable solution. You are able to purchase as many licenses as required.
I have worked with this solution in large environments. We have had clients with approximately 2,000 users.
How are customer service and support?
The support from Cisco is good.
Which solution did I use previously and why did I switch?
I have used Aruba Wireless.
How was the initial setup?
The setup of Cisco Wireless WAN needs an expert. You need someone with experience to be able to work with Cisco Wireless solutions. It took approximately one to two weeks to implement the solution.
What about the implementation team?
The implementation of Cisco Wireless WAN will need at least a field engineer to do the configuration of the appliance.
What's my experience with pricing, setup cost, and licensing?
The license is not subscription-based.
What other advice do I have?
I rate Cisco Wireless WAN a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network and Security Administrator at Jambopay
Helps us in setting up a wireless source for our clients to connect to the VPNs and our data centers
Pros and Cons
- "The solution also allows us to increase the power when it's too low."
- "Our primary use case for this solution is setting up a wireless source for our clients to connect to the VPNs and our data centers."
- "The firewall integration is not great."
- "The firewall integration is not great and should be improved."
What is our primary use case?
Our primary use case for this solution is setting up a wireless source for our clients to connect to the VPNs and our data centers.
What is most valuable?
We have found the ability to easily increase power valuable. The solution also allows us to increase the power when it's too low.
What needs improvement?
The firewall integration is not great and should be improved.
For how long have I used the solution?
We have been using this solution for three years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is scalable. There are approximately 70 people using it in our organization.
How are customer service and support?
We do not have experience with customer service and support because we have not had issues.
How was the initial setup?
The initial setup was straightforward, and deployment took five hours.
What about the implementation team?
We implemented the solution in-house, and approximately three people are required for implementation.
What other advice do I have?
I rate this solution an eight out of ten. I recommend the solution to new users.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Services Director at a tech vendor with 10,001+ employees
Runs well, offers good connectivity, and is reliable
Pros and Cons
- "It runs well, without issue."
- "The solution has improved the customer experience, which has helped improve the organization by allowing customers to access the corporate network with ease and get the resources they need even if they are moving around the office."
- "It can be complex to set up."
- "It can be complex to set up."
What is our primary use case?
We primarily use the solution for wireless connectivity for corporate.
How has it helped my organization?
The solution has improved the customer experience, which has helped improve the organization. Customers can access the corporate network with ease and get the resources they need even if they are moving around the office. They easily connect to the WiFi without issue.
What is most valuable?
The SSID feature is quite good.
It runs well, without issue.
Users can easily move around the office and stay connected.
The solution is stable. It offers good performance.
We can scale the product.
Cisco has a very good reputation and offers pretty good pricing.
What needs improvement?
We would like to see additional data and security. We'd like to see them maintain integration between SD-WAN and Cisco ISE and for them to improve the security factor for the customer.
It can be complex to set up.
They need to build a more comprehensive solution around the WLAN controller.
For how long have I used the solution?
I've been using the solution for more than ten years.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
It's easily scalable. That's not a problem at all.
How are customer service and support?
Technical support is okay. They can solve issues, however, the response time can be long.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is complex. You need to have a high skill set when dealing with Cisco. It's not meant to be done by non-technical users.
The product does not require a lot of maintenance. It's very minimal.
What's my experience with pricing, setup cost, and licensing?
While I can't remember the exact pricing, it's not overly expensive.
What other advice do I have?
We are a partner with Cisco for networking and security.
I'm working with the latest version of the solution.
Cisco maintains a good relationship with its customers. They have a very good reputation on the market.
I'd recommend the solution to others.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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