I'm in the government, and we are using it in the office. We use it as a desktop and for some virtual apps.
IT Infrastructure Architect at a government with 10,001+ employees
Good features, fair pricing, and excellent reliability
Pros and Cons
- "The initial setup is easy."
- "The interface has to be updated."
What is our primary use case?
How has it helped my organization?
We are using it at hospitals, and it allows very quick log-ons/offs. Cards can be used to tap on and off, which is very efficient, and it allows people to move around the hospital with ease.
What is most valuable?
All the features are good. We are not using it completely since we are using it as a second product in the company. It's not the primary solution. Primarily, we are using VMware.
The initial setup is easy.
It's stable.
The solution can scale.
Technical support has been responsive.
The ROI is quite good.
We find the pricing to be reasonable.
What needs improvement?
The interface has to be updated. The management console has to be a console that can work on any platform instead of just Windows. The problem is that Mac users cannot install the management console, so they cannot manage the XenServer.
We'd like to be able to move servers or machines from one pool to another pool due to the fact that it has a maximum, right now, of how many servers you can have in a pool or physical machines. Right now, if you want to move between the machines or servers, I have to close it down and move it. I cannot live migrate anything. That would be nice to do.
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For how long have I used the solution?
I've used the solution since the beginning, around 2001 or 2002.
What do I think about the stability of the solution?
It has very good, reliable stability. It doesn't crash or freeze, and there are no bugs or glitches. I'd rate the stability nine out of ten.
What do I think about the scalability of the solution?
We have about 100 physical servers. We also have between 200 and 250 people using the product.
The scalability is good. It's easy to expand. I'd rate the solution eight out of ten.
We do plan to increase usage as it is a product that isn't as expensive as VMware.
How are customer service and support?
Technical support is fine. Normally, when I have a problem I just send it to Citrix and they fix it.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We are using VMware as well, and we tend to use it above Citrix.
VMware requires more expensive licensing. Therefore, Citrix is very attractive for you if you want to save money.
How was the initial setup?
The initial setup is not complex. It might take about 20 minutes, at a maximum, to deploy.
We have three or four admins that are able to handle deployment and maintenance tasks at this time.
What about the implementation team?
We handled the setup process internally. We did not need outside assistance.
What was our ROI?
We have witnessed an ROI while using Citrix.
What's my experience with pricing, setup cost, and licensing?
Pricing may be going up, which is not good. We pay for the solution on a yearly basis.
There are no costs beyond the standard licensing fee.
What other advice do I have?
I'm an end-user.
I'd advise potential new users to try the solution for themselves. It can do a lot of things.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

CTO at Syscodes Communications Ltd
Open-source and robust with great templates
Pros and Cons
- "We can easily migrate VMs from one host to another."
- "We'd like them to add more automation to the product."
What is our primary use case?
We primarily use the solution for virtual machines, in order to boost them or back them up. It has high availability as well.
How has it helped my organization?
The product is highly stable and very robust. Most importantly, we can rely on it. It's plug-and-play and we don't have to worry about it. Once you have your infrastructure set up, it just runs. They also have an emphasis on good management.
What is most valuable?
The solution offers high availability.
It allows for good backups.
The stability has been fine. It's excellent.
It is nice that it is on the cloud.
Creating snapshots and templates is very useful for us.
We can easily migrate VMs from one host to another.
What needs improvement?
We'd like them to add more automation to the product.
For how long have I used the solution?
I've been using the solution for about two years.
What do I think about the stability of the solution?
We have not had any major issues with stability. It's very reliable. There are no bugs or glitches.
What do I think about the scalability of the solution?
The solution is highly scalable. You can add as many nodes as you want. It is highly satisfactory.
For in-house usage, we have about 30 people on it. We also have customers who use it, and that is 200 or more.
Which solution did I use previously and why did I switch?
We previously used Cloud Disaster Recovery.
How was the initial setup?
The solution is very easy to implement. I'd rate it nine out of ten in terms of ease of use. It's straightforward.
We have two to three people in-house that can handle the deployment.
What's my experience with pricing, setup cost, and licensing?
The solution is highly affordable since it is an open-source product. There are no extra costs for us. We did pay for implementation and local support.
Which other solutions did I evaluate?
We did evaluate other options before choosing this solution.
What other advice do I have?
I'm a just a user.
I'd advise people to get as much information as possible before implementing it. It's a good idea to consult specialists in the field and to look at your budget and the duration of the implementation. It will help you make the right decision before jumping in.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Citrix XenServer
June 2025

Learn what your peers think about Citrix XenServer. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Vice President (Technology) at Shaligram Infotech LLP
Extremely stable, and easy to set up, with a one-time licensing fee
Pros and Cons
- "The solution is extremely stable."
- "The solution needs better backup facilities that are available for virtual machines to create servers on."
What is our primary use case?
The primary use case is for server virtualization. We have created multiple logical servers on a single physical server.
What is most valuable?
The most valuable feature is its stability.
What needs improvement?
The solution needs better backup facilities that are available for virtual machines to create servers on. Currently, taking a backup of virtual machines running on XenServer or the Citrix Hypervisor is difficult. There has to be a better way or facility available within sites Hypervisor, Citrix Hypervisor, to take the backup of virtual machines.
For how long have I used the solution?
I have been using the solution for over five years.
What do I think about the stability of the solution?
The solution is extremely stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The technical support is good.
How was the initial setup?
The initial setup is straightforward and takes a couple of hours.
What's my experience with pricing, setup cost, and licensing?
There are three editions available and I believe they are perpetual licenses. One is a free edition, one is advanced and another is a premium edition. The advanced edition is around, $4,000 USD.
What other advice do I have?
I give the solution nine out of ten.
I recommend the solution.
I suggest that anyone interested in using the solution should have other backup solutions set up alongside it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at Syscodes Communications Ltd
It's easy to deploy and cost-effective
Pros and Cons
- "Installing Hypervisor is really simple. It's the simplest setup I've ever done before. We used a team to deploy it, and it doesn't take much time, like two or three hours tops."
- "The main problem with Citrix Hypervisor is getting readily available backup solutions for it. It would be wonderful if Hypervisor were better integrated with third-party backup solutions."
What is our primary use case?
The main use case is virtualization—to virtualize the virtual machines. We also install Hypervisor to provide external storage for the client. Hypervisor connects all the server hardware with the external storage, then we create VMs for the client, and they can install and use their applications on the virtual machines.
What is most valuable?
It's easy to migrate VMs using Hypervisor.
What needs improvement?
The main problem with Citrix Hypervisor is getting readily available backup solutions for it. It would be wonderful if Hypervisor were better integrated with third-party backup solutions.
For how long have I used the solution?
I've been using Citrix Hypervisor for the last two years.
What do I think about the stability of the solution?
Hypervisor is highly stable. We've hardly had any issues with it.
What do I think about the scalability of the solution?
In terms of scalability, I would say Hypervisor is in the middle tier. I can't really speak to its enterprise-wide scalability, but it's very much okay on the mid-range level. From my experience, I can say it's good for small and medium-sized companies. I've never deployed it for a large enterprise.
How are customer service and support?
I'm very satisfied with Citrix support.
How was the initial setup?
Installing Hypervisor is really simple. It's the simplest setup I've ever done before. We used a team to deploy it, and it doesn't take much time, like two or three hours tops. That includes installing Hypervisor, creating all of the VMs, and installing the application on the VMs. The main form of maintenance we do is upgrading. And maybe sometimes there's a component failure, so we have to replace the component.
What's my experience with pricing, setup cost, and licensing?
Citrix Hypervisor is relatively cost-effective, even when you factor in vendor or third-party support. Of course, there can be additional costs, depending on the complexity of the solution, but the standard installation is cost-effective.
What other advice do I have?
I rate Citrix Hypervisor nine out of 10. It's easy to deploy and cost-effective. And the support, whether the vendor support or even third party support, it's readily available. So, the person should have the rest of mind in deploying this solution.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Specialist at a manufacturing company with 51-200 employees
Simple infrastructure management, highly stable, and excellent technical support
Pros and Cons
- "Citrix Hypervisor integrates easily and I can manage the infrastructure better. If I need to take a machine down to expand the hard drive, I do not have to physically be here. I do not need to order new equipment or new hard drives. I can shut it down, increase the drive space and bring it back up."
- "I find that the features in Citrix Hypervisor are not as rich as with VMware. It would be a benefit if they had some of the other features VMware has, such as the ability to expand a drive on the fly. You do not have to take down the machine to do it but in Citrix you do."
What is our primary use case?
We use Citrix Hypervisor to have greater control over our infrastructure. For example, file services, domain controllers, databases, and the entire active directories within it.
How has it helped my organization?
We are able to easily manage our infrastructure with the use of Citrix Hypervisor.
What is most valuable?
Citrix Hypervisor integrates easily and I can manage the infrastructure better. If I need to take a machine down to expand the hard drive, I do not have to physically be here. I do not need to order new equipment or new hard drives. I can shut it down, increase the drive space and bring it back up. I find that hypervisor updates are extremely easy to do.
What needs improvement?
I find that the features in Citrix Hypervisor are not as rich as with VMware. It would be a benefit if they had some of the other features VMware has, such as the ability to expand a drive on the fly. You do not have to take down the machine to do it but in Citrix you do.
In a future release, Citrix Hypervisor should update its features to provide as many features as VMware does.
For how long have I used the solution?
I have been using Citrix Hypervisor for nearly two years.
What do I think about the stability of the solution?
Citrix Hypervisor has been very stable. I have been impressed with updating of the hosts. For example, in the interface, you will be notified when there are updates and to perform the updates is quite simple.
What do I think about the scalability of the solution?
The solution is scalable. If you need additional resources, you could add hosts. When I started at my current company we had three hosts and now we have five. We have increased the number of servers that we have, along with memory, and could then provide additional offerings because we have the resources to do so.
We have approximately 130 to 150 users using the solution in my company.
How are customer service and support?
Citrix Hypervisor's technical support is very good. They provide high-level support and are very responsive. Once you are in contact with the support, they will remote into your system, and take a look at how the system is operating internally. They usually resolve any issues relatively fast.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have previously used VMware.
How was the initial setup?
The installation of Citrix Hypervisor is simple once you get used to it. My background was more with VMware, but when I joined this organization, they used Citrix. Once you learn the intricacies it is simple. There are some elements of the installations that are complex that could be simplified. If you have used a similar solution before this one it not too hard to figure out.
What about the implementation team?
I am the only one in the company that does the maintenance of the solution.
What was our ROI?
The solution virtualizes the environment which saves on environmental and hardware costs.
What's my experience with pricing, setup cost, and licensing?
There is a license required to use this solution. You need a license on every server, but the license is more for support than anything else. The cost is not expensive, it is a fraction of the cost of VMware. When you look at the cost overall and features, Citrix Hypervisor has a very attractive offering.
What other advice do I have?
I rate Citrix Hypervisor an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at Syscodes Communications Ltd
Easy access to infographics and manuals, greatly improved communication within the company
Pros and Cons
- "Ability to move your virtual machines from one host to another."
- "Integration with other vendors and other applications could be improved."
What is our primary use case?
The primary use case of this solution is for hosting our virtual machines. Our operational applications are installed on Citrix. I'm the chief technology officer and we are customers of Citrix.
How has it helped my organization?
Our applications are now online 24/7 so availability has improved. We've also enhanced our security. Citrix has helped us reach customers in a timely manner and our applications can be accessed via the web. The ability to order and make payments online has streamlined our business operations and enabled us to reach a wider range of customers. It's also helped us improve customer service and improve revenue generation.
What is most valuable?
Citrix allows you to move your virtual machines from one host to the other, with the host geographical prefix. I think that's an awesome feature. We can access infographics and manuals, and communicate easily with each other. Great security features.
What needs improvement?
I'd like to see improvement in integration with other vendors and other applications, like Microsoft, for example. Operability with different kinds of hardware and infrastructure could be included so that you don't have to approach the vendor. I should be able to operate with a diverse infrastructure or RPA.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
The solution is very stable, we've hardly had any issues with it.
What do I think about the scalability of the solution?
This solution is highly scalable. We've upgraded our hardware from time to time and all it requires is installation of the Hypervisor; our virtual machines are moved to it and operations continue without any downtime.
How are customer service and technical support?
We have a consultant who deals with technical support and manages it for us.
How was the initial setup?
We used a consultant for deployment.
What's my experience with pricing, setup cost, and licensing?
The solution is not expensive at all.
What other advice do I have?
I highly recommend this solution, especially if cost is an issue. All the features; the security, scalability and the graph features are really good.
I rate this solution a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Specialist at Dotcad Pvt Ltd
Offers optimal resource performance with load balancing and high availability features
Pros and Cons
- "There's no complexity in using the tool, especially with the VBI integration. It works very well and has proven to be a stable platform. I have experienced attacks, such as ransomware, but my Citrix Hypervisor virtual machines were protected. This is due to its hardened operating system and DNS, which successfully protected the virtual machines on that platform."
- "It would be very helpful if I could browse the data store directly in the GUI, similar to VMware and Hyper-V. This feature would be particularly useful when something goes wrong with a virtual machine or virtual disk."
What is our primary use case?
We use the solution for VDI technology.
What is most valuable?
There's no complexity in using the tool, especially with the VBI integration. It works very well and has proven to be a stable platform. I have experienced attacks, such as ransomware, but my Citrix Hypervisor virtual machines were protected. This is due to its hardened operating system and DNS, which successfully protected the virtual machines on that platform.
The tool's most valuable features are high availability and load balancing. If one hardware server goes out of service in a multiple-host cluster, my workload automatically starts on another hardware host. Load balancing adjusts based on the load on a particular virtual machine or hardware, automatically balancing the load across multiple hosts. This ensures I get optimal performance from my resources.
What needs improvement?
It would be very helpful if I could browse the data store directly in the GUI, similar to VMware and Hyper-V. This feature would be particularly useful when something goes wrong with a virtual machine or virtual disk.
For how long have I used the solution?
I have been working with the product for 12 years.
What do I think about the scalability of the solution?
I have seen environments where we started with a two-node or three-node cluster and scaled up to eight nodes. My company has 35 users.
How was the initial setup?
Citrix Hypervisor's initial deployment is simple. We update it every six months to one year. Except for major releases or patch updates, the solution doesn't require much maintenance. It does not require many resources regarding people or trained personnel. It is easy to maintain, and if I place a person to understand the Hypervisor or the patching process, he or she can manage it easily.
What was our ROI?
The solution offers value for money.
What other advice do I have?
We are currently working on a policy within our organization to identify areas where we can optimize resources. For instance, in troubleshooting, we get repeated calls from certain areas. Suppose we can automate tasks like upgrades, monitoring of IT infrastructure, and monitoring of logs and security infrastructure. In that case, we aim to integrate AI into these areas so that repetitive tasks can be managed by AI or similar solutions.
When I look at backup solutions like Commvault, I see that these companies support Citrix Hypervisor. However, a limited number of software companies or solution providers in IT directly integrate with Citrix Hypervisor. If that ecosystem can be expanded, it would help us increase our installed base on Citrix Hypervisor.
VMware has changed its policy and is not providing certain licensing to enterprise customers. So, in that case, customers have to buy the entire package, even if they only want the Hypervisor. Hyper-V and Citrix Hypervisor are very good solutions for those cases.
If you have a test and development system or a production system, or if you want to deploy a disaster recovery setup cost-effectively and with no complexity in various integrations, Citrix Hypervisor can be the best choice.
I rate the tool a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Technical Consultant at a tech services company with 10,001+ employees
It's quick to deploy, easy to manage, and cheaper than competing solutions
Pros and Cons
- "Citrix Hypervisor is quick to deploy and easy to manage."
- "Citrix could provide more tools to help the client manage the solution because we need to build our own tools in some cases. Everything is available through PowerShell, but then you need to build your own scripts to do the more advanced work."
What is our primary use case?
My company is an integrator that provides services for other companies. Our current client use Citrix Hypervisor's virtual desktop solution to allow third parties to access their system. It's all technical people that access this platform to provide services within SAP or whatever product they're using.
What is most valuable?
Citrix Hypervisor is quick to deploy and easy to manage.
What needs improvement?
Citrix could provide more tools to help the client manage the solution because we need to build our own tools in some cases. Everything is available through PowerShell, but then you need to build your own scripts to do the more advanced work.
For how long have I used the solution?
I've used Citrix Hypervisor for six years.
What do I think about the stability of the solution?
Citrix is highly stable.
What do I think about the scalability of the solution?
Citrix is scalable enough for our needs, but we don't manage tens of thousands of VDIs. It's easy to grow and add more hosts when needed, so the scalability is good for us.
How are customer service and support?
Citrix support is good. We've never had significant issues that required us to open complex tickets, but they were responsive when we needed them.
Which solution did I use previously and why did I switch?
We have provided VMware for some clients. However, many clients prefer Citrix because it's cheaper.
How was the initial setup?
Deploying Citrix Hypervisor was straightforward.
What's my experience with pricing, setup cost, and licensing?
I don't manage the the licensing. I know generally that Citrix is cheaper than VMware, but I don't know by how much.
What other advice do I have?
I rate Citrix Hypervisor 10 out of 10. It's working fine.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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