Code42 Incydr Reviews

• Easy to use interface
• Easy to install the clients
• Easy updates
• Unlimited storage in the cloud
• The choice to use the cloud or onsite storage is nice

I can now have my help desk workers restore files instead of those tickets coming to me. The unlimited backup has helped us restore files when users forget to tell us they are missing.

Integrate an antivirus into the client would be the only thing I could suggest as an improvement of this product.

3-5 years

The deployment went smoothly from the start. The install was easy to do and we even integrated this into our AD so we can use our domain logins.

We had one server that has tendency to make the client stop, but usually fixes itself if you give it a few hours. This server also has a lot of changes to the files being backed up, so that could be the issue.

We started off with a few more licenses than we needed so we would not need to buy anymore licenses for a while. It was cheaper to just get them upfront.

I have had to contact them several times on small issues and they have been quick to respond and help out. I don't even think I have had to be transferred to another tech when I call support.

Top notch. I have not had an issue with them helping me or getting back to me on my support issues. Most tickets I put in they answer within a few hours.

The reason for us moving over to CrashPlan was cost and retention. We saved the company $6000 a year using CrashPlan and no more "surprise, you are out of space" messages.

It was straightforward on the setup. We did have their professional services group help us with the install, but it did not take them that long to set it up and was around $500, which I did not think was a bad deal.

For the main server, we used Code42's professional services team and they were great to work with. The rest we did in-house.

Not sure how to measure this really. We save $6000 per year over what we used to use for our backup solution. With CrashPlan, we don't have any onsite equipment to maintain other than the virtual box we use as the main login server.

We did our licensing based on per user. This has been great for us because we can just add more licenses if we need to.

No, we did not evaluate other options because it was either this product or our existing product. CrashPlan won by a mile.

If you are looking for a new backup solution, give them a shot. It will be well worth your time to evaluate this product.

Once setup, it rarely requires user intervention. It just runs.

Low system overhead, setting retention policies, ease of use

Java, please get rid of Java.

NO

NO

Customer Service:

10

Technical Support:

10

no

very easy

In-house

no

CrashPlan's always-active backup ability is crucial for ensuring that end-user data is protected at all times, any time they are connected.

Our researchers are often working remotely, and enabling protection of their data even when they are away from our servers is key. User-driven data recovery is a huge time-saver as well.

I would love the ability to export archives of old backup data in a .zip or something like that, but the system currently requires a restore to a workstation directly.

I have used it for 5+ years.

We have not encountered any deployment issues at all; very fast and simple to roll out and configure. But support is very willing to walk you through installs if you have problems.

Clients will from time-to-time have difficulty connecting to our backup server. This tends to be an issue with the client after an update has been pushed; never difficult to fix, but something to keep an eye on.

We have not encountered any scalability issues at all. We will be migrating to their cloud storage solution soon, which should reduce our scalability issues to more or less zero.

CrashPlan support is very quick to respond and the company in general seems highly engaged with customers. They appear ready to take feedback and present various ways to interact with the company.

Technical support has always been reliable and efficient for us. We get fast, clear responses and have never felt we need to nag or hunt anyone down to get the info we need.

We had looked at a few personal cloud backup options, but CrashPlan had the most aggressive pricing and has proven to be very reliable.

Initial setup was very straightforward; simple server installs, and it's just a matter of pointing CrashPlan to a storage target and the app takes care of the rest.

We implemented the solution through our in-house IT team. It seemed simple enough to not warrant the use of an outside service.

Our research data is essentially invaluable, which means that it's both hard to quantify the value, and easy to justify most expenses to protect it.

Consider that each user can have multiple devices associated with each license. The cost is low enough that there's no reason not to aim for 100% coverage.

It's been a long time but at this point, we haven't felt the need to reevaluate the market to find new options. We have also looked at services like Backblaze, and have used and liked them as well.

CrashPlan is easy to use and reliable. The service is affordable and the company is easy to work with; highly recommended.

The ability to restore files from a specific date and time is the feature that I like the best. The software de-duplicates so we are able to store multiple versions without taking much more space.

With this software I have been able to easily restore files from several months ago that have since been changed. This is very helpful if the client changes their mind and wants to go back to a previous design and we forgot to save a copy of it before modifying the design.

The support documents, although very thorough - can take a long time to readthrough. I would often prefer a simplified version

Over 3 years.

The Crashplan support team was able to get us up and running very quickly. I didn't have any trouble with the initial deployment.

There are some key settings to increase the amount of memory that Crashplan can utilize that will help with stability. Also the frequency that you scan files.

We have not encountered any scalability issues with our installation. It is capable of way more than we are asking of it.

The purchasing process was very pleasant. All of my questions were answered. There were no surprises. Everyone that I have dealt with has been very courteous.

I normally have great experiences with technical support. When you can get a support person to look at your log files, you can typically solve the problem pretty quickly. Most of the problems that i have encountered have been caused by drive failures.

Tape backups were taking too long. They were not reliable. We were not able to restore files quickly. We didn't have the version history that we desired.

I have configured Crashplan at my home without any trouble at all. At work, I enlisted the support team to help me configure our setup because I needed to be sure it was done correctly. They saved me a bunch of time

I implemented Crashplan Pro E with the help of the Code42 support team. Their experience was exceptional. I remember telling everyone that would listen how great the software was.

This is a strange question. This software is much less expensive than all others that I considered. Because we are using Crashplan, I have been able to restore data that would have cost a fortune to recreate.

Ok, this is getting silly. Why so many questions? They can do their own research on pricing. For me, the pricing was reasonable and the licensing was acceptable.

I used Metiix previously. It was essentially rebranded Crashplan software. It was effective much more expensive.

Compared to all other backup solutions that I have encountered, Crashplan is a pleasure to use. It is very simple, yet very powerful. Stop reading these reviews and try it for yourself. You won't be sorry.

When the administrative assistant for a C-level executive calls you in tears because she just encrypted the executives guest list for his daughter's wedding, it suddenly becomes top priority. Having the ability to walk up a single flight of stairs, and select an easy-peasy restore point and save the day? Priceless.

Our infrastructure team is small and over-worked. When our Help Desk comes to us with fears that a President or Executive has lost their data due to human error or a virus, we never had that opportunity to shine before. With CrashPlan, we have a magic wand that restores things that were wiped out either by design or "oops!" equally easily.

In the beginning, we had a few issues with the Email Invites from the dashboard. Whether it was a result of how we stood up the product, or how it was communicating with the Cloud, we found that it was easier to deploy from within our own internal tool and walk our Users through configurations ourselves.

Since September 2015.

We preferred to deploy using SCCM instead of the Email Invitation function from the dashboard because we had complaints that the link didn't work.

We occasionally see an error where the clients cannot reach the Cloud, but that always resolves itself by the time the next Delta comes around.

We didn't see any issues with scalability, but I don't foresee that we would have any. We have a very small scope of users for this tool at the moment, but I hope to someday get the funding to roll it out to entire departments.

Fantastic! Calling Code42 for support is one of the easiest calls we ever have to make. It's way better than sitting on the line for Cisco or (ick) Microsoft support to "help" us.

We've only had to call technical support the once, but the experience was a positive one! They were courteous and efficient, and didn't waste time transferring us from one department to another like some front line help desks seem to.

We had discussed using a workstation backup solution in the past, but we had not optioned one. Code42 came to us by accident, and at the same time as we were getting hit with ransomware. It seemed like a natural fit.

The initial setup of the dashboard, and then of the clients was straightforward and very low stress. Once we got the deployment sorted out, we've never had a complaint!

We implemented CrashPlan with our internal Infrastructure team without any need for consultants or any outside assistance.

So far, for the investment made, we have saved the company tens of thousands of dollars from ransomware and human error.

I recommend the home version to everyone! And the enterprise version is a clear choice for anyone's company, even small businesses.

We didn't take the time to look at any other workstation backup solutions. We were so convinced about the security and effectiveness of CrashPlan, we started using it as soon as we got the demo!

With a sound network engineer and the Code42 support, we were able to get the dashboard up and running in just a few hours. Since then, we have had great success with restoring and saving the day!

Restore function

We no longer worry about viruses like Cryptolocker or Cryptowall. If an infection happens, and it has, and will happen again, we don't experience data loss. The most time we spend is identifying the source of the infection. Servers are backed up with CrashPlan and users data is backed up with CrashPlan. We just clean the infection, restore the data and we are done.

Minimal to no data loss, and a lot of time saved as well as user peace of mind.

2 years

At first, but we got excellent assistance from top tier support at Code42 and all issues we resolved quickly.

No

No

Excellent

Excellent

Yes; unreliable

It is not cheap, but when you can restore thousands of hours of work without issue, it does not matter so much.

CrashPlan is one of the top three software implementations I have ever been involved with in 15 years. It makes my job easier. It makes the users jobs easier. I have seen users almost break down and cry tears of joy because we were able to restore critical documentation with years of research so quickly. It makes us in IT support look good.

Used for both peer-to-peer and cloud backup.

• It required very little ongoing maintenance once setup.
• Supported peer to peer storage (they are discontinuing this going forward). Due to the change in direction of the company, I am now migrating to a different solution.
• It has quite a bit of flexibility in configuring backup sets.
• It had the ability to preseed by sending in a data drive and could restore by sending the user a data drive.

The application, written in Java, required far more system resources on a Client than other solutions.

It used to be a good solution for SOHO in particular as it had unlimited storage for a reasonable price. However, their pricing model has changed and they are now primarily targeting enterprise users.

Due to recent changes that effectively abandoned an entire segment of their user base, I no longer trust nor can recommend Code42 products.

I don't know if this would really be a feature, but more just what the software does in general. It just works. The only time I spend with the software is just upgrades, which are easy. I don't have issues with computers or the servers. The software is doing its job without further support from our staff. Basically set it up and forget about it.

We have been able to keep backups of mobile/laptop data reliable for the end user in case there is a major incident. It has improved our peace of mind.

I am waiting for them to develop an app that can be installed on a smartphone or tablet that backs up the data as it does for computers.

4 years

None

One of the most stable software packages I have worked with in my 20 years in IT.

It scales really well. We have two datastores. Originally we started out with one and it was easy to add the second. We were even able to seed it with data from the first.

Excellent. They have always been great on the phone, chat, or email.

Excellent. They know their stuff and know how to communicate that with you and help you out.

No

It was very simple and straightforward. Nothing complex about it.

In-house

It gives us piece of mind and security. I call it an insurance policy. So as far as true ROI it is hard to calculate. All it will take is one major file getting deleted or drive failure and bingo it has paid for itself.

Their options are very straight forward.

This was really the only item on the market at the time that let us store the data in-house, but still back up devices securely over the internet.

Again great solution and great company.