Code42 Incydr Reviews

There are a lot valuable features such as:

You can make your own Private Cloud or use the Code42 public cloud.

A responsive and comprehensive web-UI to manage all your clients, users and backed-up computers.

End-point application for all kinds of OSs.

My organization has now a new service to sell and after some years we have a lot of satisfied clients.

Despite this, we have no more worries when a customer PC breaks up. Because we are sure of the reliability of the CrashPlan backups.

Less IT time and frustration to monitor and check the endpoint backups.

More time for the IT department to do some other activities.

Improved revenue.

About 2 years.

The deployment is very simple and very well documented on the CrashPlan website/youtube channel.

A very good support in case of an issue.

Yes, we encountered an issue with the datastore implementation.

We where using net share backup repository for the CrashPlan Pro-e server, which was an implementation not supported by Crashplan. In this case a lot of computers culd not backup their files.

But beside this (our fault) never encountered real issues in stability.

We have not so much computers in our CrashPlan server, so we never encountered issues in scalability.

We have about 90 computers and a quad core Xeon server with 8gb of RAM, the CPU and CAM consumption is always really low.

I had never the pleasure to hear the customer service because I work in the IT tech support.

But based on the level of technical support which is very good, I can bet to a positive customer service.

The technical support is very good.

The technicians are very competent and help the customer to solve the problem and provide solution in various scenario cases.

Yes, we used a lot of endpoint backup like Cobian, Uranium.

But there was nothing like CrashPlan, when you try a software like this it's difficult to come back.

The initial setup was not to difficult, it has taken some time to master the web UI functionality and problem troubleshooting. But thanks to the documentation and the tech support I solved every problem.

I implemented in our server farm. We have not implemented through a vendor team, because the have the right knowledge and skill to do this ourself.

With a simple server and storage, a good bandwidth and not so much time to spend on maintenance we have a very good ROI!

The licenses are not so cheap, but are also scalable to your number of customers.

The license includes also the tech support, which is really suggested in a software like this.

This was our first option and the only we tried at the time we decided to implement this kind of service.

We are satisfied with this software and I don't think we'll come along with other solution right now.

If you are looking for a reliable, private cloud, comprehensive endpoint backup solution CrashPlan is one of the best choices you can make!

Ease of recovery by end users.

We used to use a LAN-based backup which required home-office use only. When the users went into the field and completed work, that work was always at risk. The users were supposed to do their own backups of the data on USB drives, but it was rarely done. Now, there is no question that the files are backed up.

Four years

The deployment was smooth and easy.

None

None

Exceptional customer service. Always above and beyond.

Also exceptional.

The setup was quite easy. It was a Linux deployment that we have since moved to Windows.

In-house

The mobile app allows my users to access files from their laptops, even when DR is not needed. 

They could always reduce the price.

3+ years

We use JAMF and KACE to deploy. There have been no deployment issues.

Customer service from Code42 is top notch. I recently had one of their employees call me on his day off to check on an open case!

Yes, we used Carbonite. The product seemed to back up our files OK, but when it came time to restore, we were unimpressed. The restore was limited to 18GB per day. NO good when the VP has 600+GB to restore.

Setup could not have been much easier. 

Computer users do not back up their files. Or they back them up on external hard drives that they keep in the laptop bag. When bad things happen, they can't retrieve them. CrashPlan solves that problem. CrashPlan has proven to be a backup AND restore solution when other solutions were only "good" at backing up. Restore? Not a priority with other "solutions."

CrashPlan allows my employees to think about business, not whether their files are backed up. CrashPlan has proven to be reliable and unobtrusive to the user experience. We have had minimal issues and nothing significant.

The UI is very intuitive for both the end users and admins.

Crashplan gives our users the peace of mind that company data is always being backed up without the need to "make sure" it's being backed up. It's very unobtrusive both for the end users and admins.

Download speeds could be faster when restoring from the cloud.

8 years

No.

No.

No.

Excellent.

Excellent.

Crashplan was easier to use for the end users and administrators.

No.

In-house.

LiveBackup.

Crashplan has saved my company from a great deal of data loss. I recently recommended Crashplan Pro for Small Business to a family member and it has saved them from complete loss of data due to a catastrophic hard drive failure.

Central Dashboard. The ability to change what is backed up and usage limits remotely is a time saver.

Setup remote backups and they continually backup changes. No more remembering to swap an external drive.

Business OneDrive file backups

9 months

None

Some users report inability to connect to backup server. These were attributed to bad internet connections.

We added licenses as needed.

Exceptional

Exceptional. Always get a native English speaker.

We had several different solutions.

We tried IDrive,and local windows backup. The inability to monitor or change configurations on the fly was a show stopper.

It is complex but Code42 provides a dedicated service engineer to help.

In house with a dedicated service engineer doing remote sessions.

Work with a sales rep to get your best pricing. End of quarter pricing is great.

Yes, Carbonite.

It just works. And if you have a problem, chat is fast.

The most valuable features for us are the training and support they provide, as well as ease of backup from the product.

It's allowed us to recover files that we weren't able to recover before.

It's a bit thick, so it takes time for admins to utilize full capabilities of the product. What I mean is that in Photoshop, for example, it's a huge program and for admins under the hood it can take weeks to really sort through all the functions and capabilities. There is extensive documentation though and help is just a chat box away, so you can get through it. It just takes time for admins to learn all the ins and outs of the program, but like Photoshop it's worth it

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

Multiplatform. We're challenged everyday since our employees started using Windows, Mac and Linux. It's not easy to find a solution that will work on all computers.

You may think that backups are only for hard drive failure or file deleting, but don't forget computer stealing. Also, versioning helps employees recovering hard work.

They may need to add more features since Google Drive and Dropbox are getting into more and more markets. People don't use traditional backup anymore.

More than 3 years

It was a very straight forward deployment without any issues. The only challenge was to not forget any computer. We didn't have any software deployment tools.

The service stopped working once after an upgrade, but the support did fix it very easily. It was a Java version issues. Since it is running java, the certificates didn't work at first.

Nop. You create groups, and add disk spaces. If you are self-hosting the server you may have bandwidth issues with too many client computers, but with the cloud, no worry.

Awesome. They listened to me and helped reached my goal. They develop a backup software, not a text editing. They understand that data is important.

Awesome. The guy that I reach fixed my issues without having to escalate hundred of times. He did a remote control session and walked thru the errors.

We used Microsoft Data Protection Manager before, but it was Windows Only, and it was pretty hard to backup off-site computers.

Straightforward. You take a computer, install the server application, and public the port. Everything else can be done by the end users without issues.

In-house only. It is easy to deploy, so you don't need any help. You may think about it if case of a very large deployment in a short time window.

Data is hard to value, but every time you restore a file, or a whole computer, you understand how it is important to do computer backups.

It is not cheap. Pricing can get hard to understand, and they don't do perpetual licenses anymore. You need to value your data in a per month perspective.

CrashPlan was recommended and I was already using it at home, so the decision was very fast and easy. It was the best solution by the time.

You may ask if you need a classic backup software or if a synchronization software like Google Drive or Dropbox may work better.

I have enjoyed the seamless and automated nature of CrashPlan the best. I never have to worry about catastrophic issues for both myself and end-users when I know CrashPlan is installed.

We have saved central storage space on our servers by having most individual user data be backed up through CrashPlan.

What would be great would be if they could improve the featur eset of the mobile application. Yes, I can review my backups from there and download them to my phone, however, what if it could do more. What about backing up the data on my phone and tablets? A secure backup of work related pictures and downloaded forms on organization-owned mobile devices would be great to have.

3-4 years

Not really once the package was complete and tested. We rolled it out through Altiris. What I mean is that we have certain procedures for rolling out new software over our network. We had to create an installation script and properly test it to ensure it did not cause any problems. Code42 was very helpful with this and we did not really run into any problems.

Not really. Most issues are due to other computer related problems.

Very well. They are quick to respond to inquiries.

Very well. Responses to inquiries are detailed and easy to understand.

No. CrashPlan was already well known among many of the IT employees. We knew what it was capable of and only had to test how it fit into our specific environment.