Code42 Incydr Reviews and Pricing

Network Analyst at a university with 501-1,000 employees

Jun 24, 2015

The enterprise edition has centralized management for all devices being backed up on our domain, and the data is encrypted before leaving our machines.

CrashPlan is an excellent backup product. Unlike many backup solutions, it has a lightweight client that I don't even know is there. The enterprise edition has centralized management for all devices being backed up on our domain, and the data is encrypted before leaving our machines. The restore function can be a little cumbersome when restoring from the centralized management console, however the client based restore is relatively simple.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user642642

Research IT Support Specialist at a tech vendor

Nov 21, 2017

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Primarily used to provide backup of HIPAA-related info and giving a sense of security against data loss

What is our primary use case?

Backup of HIPAA-related info.

What is most valuable?

Restore of data that is pertinent, such as thesis.

How has it helped my organization?

No longer the fear of losing work which has been worked on for a long time.

What needs improvement?

Faster.

For how long have I used the solution?

Over a year.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

They are amazing.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

It was straightforward.

What about the implementation team?

In-house.

What was our ROI?

Unknown.

What's my experience with pricing, setup cost, and licensing?

Not available.

Which other solutions did I evaluate?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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it_user294354

Systems Admin. at a energy/utilities company with 501-1,000 employees

Aug 30, 2017

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With it, we don't worry about data loss due to theft or loss of laptops.

What is most valuable?

It provides seamless backups without impacting user performance impact.
It's automated and very easy to use.

How has it helped my organization?

It's eliminated the worry about data loss due to theft or loss of laptops.

For how long have I used the solution?

3 Years

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

None

How is customer service and technical support?

Customer Service:

Customer service is awesome, They are on top of all questions and are US based.

Technical Support:

Great Technical support and very knowledgable

How was the initial setup?

very straightforward

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user309756

Education Account Executive at a tech services company with 501-1,000 employees

Sep 29, 2015

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My MacBook backs up automatically without my involvement, providing me with assurance that my data is secure and recoverable.

Valuable Features:

I am an end-user at an organization that uses CrashPlan PROe, and I can attest that my MacBook Air boots up quickly, with no lag or delay.

I've also met with some of the folks at Code42, and find them all to be very helpful, friendly, and knowledgeable. I recommend them frequently. Give them a call, if you're checking out backup/recovery solutions.

Improvements to My Organization:

I just love the security/safety of having my Mac backup automatically, without me having to think about or do anything to ensure my data is secure and recoverable. I travel frequently, and I can be pretty rough on equipment, moving from place to place in a hurry (don't tell my IT guys), so having backups that I don't have to think about is just great.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user172851

Managed Service Engineer with 51-200 employees

Dec 16, 2014

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Easy to use but needs a deployment tool to aid implementation

What is most valuable?

Available across multiple-platforms.

How has it helped my organization?

Ease of use as compared to its competitors.

What needs improvement?

The administration side as reporting ability is lacking.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

Yes. Many, but it came from outside of the product.

What do I think about the stability of the solution?

Not too much.

What do I think about the scalability of the solution?

Very little. But without a working deployment tool, it becomes very challenging to deploy to 500+ people.

How are customer service and technical support?

Customer Service:

Best support portal I have ever used.

Technical Support:

Great so far.

Which solution did I use previously and why did I switch?

Yes. People hated our previous solution as it required vpn and bogged down CPU.

How was the initial setup?

We required a custom solution so it was a little difficult. Without a deployment tool the client was challenging to automate the install.

What about the implementation team?

We did it with the help of the vendor. Their field engineer was very knowledgeable.

What was our ROI?

I have no idea.

What's my experience with pricing, setup cost, and licensing?

Uncertain. Above my pay grade.

Which other solutions did I evaluate?

Yes, Druva.

What other advice do I have?

It's very user friendly...when it works.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partners

it_user278580

Desktop Services Specialist with 501-1,000 employees

Aug 4, 2015

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The back-up process does not slow down systems because of a file scan-and-sync.

Valuable Features:

The CrashPlan PROe client app's ability to provide continuous, real-time backups by monitoring the file system allows data to be safeguarded almost immediately after it has been saved to the disk. The speed and efficiency allows my users to remain backed-up without having to think about how it is being done, or complain their system is running slow because of a file scan and sync.

Improvements to My Organization:

On several occasions staff members have had to open up CrashPlan PROe, log in and begin restoring files. There are numerous scenarios where this has happened. A keynote deck went missing, possibly trashed by accident, and it was recovered. A user had their laptop stolen and had to get back up and running on a new one right away: they fired up CrashPlan, selected the last backup of their missing laptop and restored everything to the original locations. I even used CrashPlan to recreate a system error I was researching by restoring the problem files after I had addressed them.

Use of Solution:

2+ years

Disclosure: I am a real user, and this review is based on my own experience and opinions.