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Mimecast Incydr vs Zscaler Zero Trust Exchange Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Mimecast Incydr improved cost efficiency, ensured data recovery, enhanced security, reduced downtime, and provided significant financial and administrative savings.
Sentiment score
6.9
Zscaler Zero Trust Exchange boosts ROI, enhances security operations, and reduces costs with its cloud-based simplicity and efficiency.
We don't have to purchase many components such as load balancers and proxy servers that were necessary in traditional setups.
Lead Engineer at FIS Global
 

Customer Service

Sentiment score
8.8
Mimecast Incydr's customer service excels in prompt, knowledgeable support, offering efficient issue resolution and valuable online resources.
Sentiment score
4.8
Zscaler's support is generally praised for expertise but criticized for inconsistent response times and escalation processes.
Sometimes, support takes time since the solution has some bugs that need fixing.
architect at Tata Consultancy
 

Scalability Issues

Sentiment score
7.9
Mimecast Incydr seamlessly scales from small to large deployments, supporting expansion with efficient licensing and storage management.
Sentiment score
7.7
Zscaler Zero Trust Exchange Platform offers scalable, cloud-based solutions, effectively supporting various organizations, despite occasional reliability concerns.
 

Stability Issues

Sentiment score
7.8
Mimecast Incydr is reliable and stable, with minor issues swiftly resolved, offering robust performance and minimal service disruptions.
Sentiment score
7.8
Zscaler Zero Trust Exchange offers stable, reliable performance with occasional latency, resolved quickly, and minor slowdowns during heavy data transfers.
 

Room For Improvement

Mimecast Incydr needs better usability, integration, reporting, legal hold, Safari support, and admin features to enhance user experience.
Zscaler platform requires speed, interface, and documentation improvements, better support, scalability, application integration, security, and reduced licensing costs.
They might be able to identify if something is missing with Zscaler.
architect at Tata Consultancy
 

Setup Cost

Mimecast Incydr offers competitive, transparent pricing with negotiable discounts, praised flexibility, and valued support, though complex licensing challenges smaller businesses.
Zscaler pricing varies widely with user count and features, seen as high, but flexible for larger user bases.
 

Valuable Features

Mimecast Incydr provides seamless, secure data protection with versatile features and robust customer support, enhancing user trust and efficiency.
Zscaler Zero Trust Exchange offers seamless connectivity, robust security features, and scalability, making it ideal for streamlined access and enhanced security.
The solution is cloud-based with the latest inspection engines, which I find to be amazing.
architect at Tata Consultancy
We have excellent account management, smooth marketplace engagement, and processing in how my team or organization uses Zscaler Zero Trust Exchange Platform.
Manager, Software Development at a outsourcing company with 201-500 employees
 

Categories and Ranking

Mimecast Incydr
Ranking in Data Loss Prevention (DLP)
20th
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
78
Ranking in other categories
No ranking in other categories
Zscaler Zero Trust Exchange...
Ranking in Data Loss Prevention (DLP)
6th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
65
Ranking in other categories
Cloud Access Security Brokers (CASB) (9th), Application Control (6th), ZTNA as a Service (1st), Secure Access Service Edge (SASE) (4th), Remote Browser Isolation (RBI) (1st)
 

Mindshare comparison

As of January 2026, in the Data Loss Prevention (DLP) category, the mindshare of Mimecast Incydr is 2.4%, up from 1.6% compared to the previous year. The mindshare of Zscaler Zero Trust Exchange Platform is 4.4%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Loss Prevention (DLP) Market Share Distribution
ProductMarket Share (%)
Zscaler Zero Trust Exchange Platform4.4%
Mimecast Incydr2.4%
Other93.2%
Data Loss Prevention (DLP)
 

Featured Reviews

Chuck_Mackey - PeerSpot reviewer
Director, Cybersecurity Consulting at a tech services company with 51-200 employees
Provides comprehensive visibility and protection, helps in identifying the gaps in security, and comes with excellent onboarding support
In a couple of instances, we had a little bit of trouble in getting it distributed throughout the organization. We ultimately managed to do it, but they talk about it being a pretty simple process, and it became a little laborious. It would just turn away. The agents were not being distributed. It was just churning and churning and churning. When we were looking for specific categories of data, it was getting bogged down, but that was not even so much Code42, although some of it was their issue. It really has to do with the overall infrastructure and what the organization is prepared to do. If the infrastructure or the networking is a little hinky or you don't have a really finely tuned network infrastructure environment and your patches aren't up to date on your servers and your endpoints, it could get a little sticky. Other than that, it was okay. We really didn't have much problem beyond that. It took a couple of days to sort that out, but it was no big deal.
Sumit Bhanwala - PeerSpot reviewer
architect at Tata Consultancy
Cloud-based platform simplifies device and data center management
I find it to be good. The solution is cloud-based with the latest inspection engines, which I find to be amazing. We are less dependent on data centers and device management, which reduces our efforts significantly. It improves our device management, data center management, and updating devices. We need fewer engineers for this management, and it reduces time and efforts for data center management, device upgrades, and IT support.
report
Use our free recommendation engine to learn which Data Loss Prevention (DLP) solutions are best for your needs.
881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Performing Arts
7%
Computer Software Company
6%
Financial Services Firm
6%
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
10%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise24
Large Enterprise30
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise12
Large Enterprise41
 

Questions from the Community

What is your primary use case for Code42 Incydr?
Data Leakage Protection on large scale environments. This can be to protect against leakage on endpoints and servers that consist of highly classified or propriety information. It can be added on a...
What is the better solution - Prisma Access or Zscaler Private Access?
We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure access service edge (SASE) designed to deliver network security in a cloud-deliver...
What do you like most about Zscaler SASE?
The most valuable features of Zscaler Private Access are reliability, scalability, and availability.
What needs improvement with Zscaler SASE?
The solution needs to improve a lot of aspects.
 

Also Known As

Code42 Next-Gen DLP, Code42 Next-Gen Data Loss Protection, Code42 Forensic File Search, Code42 Backup + Restore
Zscaler SASE, Zscaler DLP, Zscaler CASB, Zscaler CSPM, Zscaler Browser Isolation, Zscaler Posture Control
 

Overview

 

Sample Customers

Adobe, Okta, Samsung, Taylormade, Boston University, Lending Club, North Highland, Stanford University, Ping Identity, Qualcomm, Pandora.
Siemens, AutoNation, GE, NOV
Find out what your peers are saying about Mimecast Incydr vs. Zscaler Zero Trust Exchange Platform and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.