Cognizant CRM Services offer customized CRM solutions that address specific challenges in financial services, insurance, healthcare, retail and other industries. For a large bio-pharma company, Cognizant created a single customer management system that combined previously separate systems spread throughout the sales and marketing organization. The new multi-tiered solution was built using a single database to avoid data redundancy and inconsistency and separated business rules from underlying software code.
Cognizant CRM Services mindshare
As of February 2026, the mindshare of Cognizant CRM Services in the CRM Consulting category
stands at 7.8%, up from 5.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM Consulting Market Share Distribution
Product
Market Share (%)
Cognizant CRM Services
7.8%
Capgemini CRM Services
10.2%
Wipro CRM Services
7.7%
Other
74.3%
CRM Consulting
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