

Ivanti ITSM and ActiveBatch by Redwood compete in the IT service management and automation categories. In terms of features, Ivanti ITSM seems to have an edge due to its comprehensive automation capabilities, while ActiveBatch is more notable for its extensive pre-built job steps and integration capacity.
Features: Ivanti ITSM offers robust automation features like self-service, self-heal options, and a service catalog. It efficiently handles incident management and integrates well with IT and asset management systems. ActiveBatch by Redwood provides extensive pre-built job steps and strong integration capabilities that automate complex processes across different platforms. Its security, access control, and detailed reporting features enhance operational efficiency.
Room for Improvement: Ivanti ITSM's non-Windows OS patching, self-service portal customization, and integration capabilities need enhancement. Users desire a more straightforward interface and better ERP tool integration. ActiveBatch by Redwood could enhance its user interface and beginner-friendly features, simplify its setup process, and improve integration with cloud and DevOps platforms. Users also seek improved monitoring dashboards and help resources.
Ease of Deployment and Customer Service: Ivanti ITSM supports hybrid and on-premises deployments with responsive customer service. However, some users cite additional costs for support. ActiveBatch by Redwood provides flexible deployment options, including hybrid and public cloud. Users appreciate the flexibility but seek improvements in setup simplicity. Customer service is generally satisfactory, though users report issues with the web console and wish for more responsiveness.
Pricing and ROI: Ivanti ITSM's subscription model might be costly for small businesses, but it is cost-efficient for larger ones, showing significant returns. ActiveBatch by Redwood has competitive pricing, although recent changes challenge some users. Both solutions offer high ROI through efficiency and reduced manual labor, yet users desire better clarity in customization and pricing processes.
Automation with ActiveBatch by Redwood significantly reduced the repetitive operational work, improving analyst productivity by around 25 to 30%, mainly because less time was spent manually triggering these jobs, checking dependencies, or fixing missed schedules.
We require fewer team members to handle operations due to its robust automation.
I saw a roughly 25% time saving on routine operations with ActiveBatch by Redwood, and we needed fewer manual interventions, allowing my team to focus on other priorities because of this tool.
We often need to escalate issues to level two or three for solutions related to long-standing problems.
What stood out to me is that the platform has a lot of features, so having responsive support really helps when workflows become more complex.
Customer support for ActiveBatch by Redwood has been responsive and knowledgeable whenever we need any help.
Ivanti is very responsive and releases new features and updates in a timely manner.
In data-heavy processes involving API integrations, reporting, and ETL workflows, it supports growing workloads while also maintaining stable and organized execution.
ActiveBatch by Redwood's scalability is excellent; it experiences minimal failures and outages.
The scalability of ActiveBatch by Redwood is excellent.
The solution is good and scalable, with no limitations faced in adding new devices or scaling the solution overall.
Once workflows are properly configured, they can run continuously and predictably, reducing operational delays and manual follow-up work.
ActiveBatch by Redwood is highly reliable and runs jobs on schedule.
Ivanti Automation is very robust and reliable with no latency issues or glitches.
I would rate the stability from one to ten as a nine.
On the web console, users encounter daily activity issues where the job instances do not appear or update correctly, and they cannot view the latest logs.
Another improvement area could be smarter analytics or AI-driven recommendations, such as proactively identifying workflow bottlenecks, failed job patterns, or optimization suggestions instead of relying mostly on manual monitoring.
I rate ActiveBatch by Redwood an eight out of ten because it is powerful, but a perfect score would require a more modern, user-friendly interface and slightly faster performance.
There could be an improvement in the ability to easily integrate other systems without extensive development.
The user interface could be more futuristic and modernized in terms of styling and colors.
Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool.
My experience with pricing, setup cost, and licensing for ActiveBatch by Redwood has been great
The main benefit comes from the amount of manual effort and operational time saved through automation.
I think the pricing aspect is cost-efficient.
The addition of AI has made troubleshooting and supporting users through ActiveBatch by Redwood quicker for me.
Automating the scheduled data workflows and integrations helped improve analyst productivity by around 25 to 30%.
Cross-platform integration helps my daily work as we automate tasks across Windows, Linux, and other cloud tools seamlessly.
The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests.
What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system.
| Product | Mindshare (%) |
|---|---|
| ActiveBatch by Redwood | 1.2% |
| Ivanti ITSM | 1.2% |
| Other | 97.6% |


| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 13 |
| Large Enterprise | 52 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
ActiveBatch by Redwood enhances efficiency with features like job scheduling, integration, and real-time monitoring. It supports diverse platforms, automates tasks, and offers a single-pane view with robust security.
ActiveBatch streamlines automation by offering drag-and-drop functionality, pre-built job steps, and native integrations. Its customizable workflows and alert system aid in managing complex workloads like data processing and server monitoring across hybrid environments. While it effectively reduces manual errors and enhances productivity, areas like navigation and support for cloud platforms need enhancement. New users may face challenges due to its complexity and steep learning curve, and further improvements in reporting, mobile access, and training could provide additional support to users.
What important features does ActiveBatch offer?In finance, ActiveBatch is implemented for orchestrating batch processes and data management. The healthcare industry utilizes it for automating patient data updates and server monitoring, while the retail sector benefits from file transfers and inventory management automation.
Ivanti ITSM offers powerful automation with AI integration, featuring customizable service management solutions like self-service, Self Heal, service catalog, and ticketing systems, supporting incident, change, and asset management.
Ivanti ITSM combines stability, scalability, and cost-effectiveness, providing automation and AI-driven enhancements for handling incidents, changes, and assets. Users highlight its easy customization, user-friendly interface, and seamless integration with third-party tools. Notable for its patch management, endpoint visibility, and powerful workflows, Ivanti ITSM allows tailored service requests and comprehensive IT management, suitable for large and small enterprises. However, it requires enhancements for integration with non-Windows systems and some third-party tools, particularly improving self-service portal, UI, language localization, and support documentation. Configuration requirements, patching, and pricing models are also noted as areas needing refinement.
What are the standout features of Ivanti ITSM?Ivanti ITSM is implemented widely in sectors like HR and finance for digital transformation, leveraging ITIL-certified processes and customizable workflows for comprehensive service desk operations. Its integration of intelligent chatbots and central support centers addresses IT needs efficiently, favored by organizations seeking ServiceNow alternatives.
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