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ActiveBatch by Redwood vs Ivanti ITSM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
ActiveBatch by Redwood boosts ROI by streamlining workflows, improving efficiency, and reducing costs with effective automation and management.
Sentiment score
4.8
Ivanti ITSM delivers significant ROI, boosting efficiency and first call close rates, but report customization poses user challenges.
Automation with ActiveBatch by Redwood significantly reduced the repetitive operational work, improving analyst productivity by around 25 to 30%, mainly because less time was spent manually triggering these jobs, checking dependencies, or fixing missed schedules.
Ai/Data Analyst at CSD
We require fewer team members to handle operations due to its robust automation.
Application Administrator Lead at Bluestem
I saw a roughly 25% time saving on routine operations with ActiveBatch by Redwood, and we needed fewer manual interventions, allowing my team to focus on other priorities because of this tool.
Cloud Engineer at TO THE NEW Digital
 

Customer Service

Sentiment score
7.1
ActiveBatch customer service is responsive and reliable, with effective communication, though complex issues may need escalation and additional support.
Sentiment score
7.3
Ivanti ITSM support is generally well-regarded, but users highlight issues with response times and potential extra costs.
We often need to escalate issues to level two or three for solutions related to long-standing problems.
Application Administrator Lead at Bluestem
What stood out to me is that the platform has a lot of features, so having responsive support really helps when workflows become more complex.
Ai/Data Analyst at CSD
Customer support for ActiveBatch by Redwood has been responsive and knowledgeable whenever we need any help.
Cloud Engineer at TO THE NEW Digital
Ivanti is very responsive and releases new features and updates in a timely manner.
Manager - Technical Support at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.8
ActiveBatch by Redwood excels in scalability, managing complex workflows and integrations efficiently without performance bottlenecks across various environments.
Sentiment score
7.9
Ivanti ITSM and Automation effectively support scalable deployments for businesses of all sizes, receiving positive feedback for seamless integration.
In data-heavy processes involving API integrations, reporting, and ETL workflows, it supports growing workloads while also maintaining stable and organized execution.
Ai/Data Analyst at CSD
ActiveBatch by Redwood's scalability is excellent; it experiences minimal failures and outages.
Application Administrator Lead at Bluestem
The scalability of ActiveBatch by Redwood is excellent.
Cloud Engineer at TO THE NEW Digital
The solution is good and scalable, with no limitations faced in adding new devices or scaling the solution overall.
Senior DevOps & Release Management Engineer at EBC
 

Stability Issues

Sentiment score
8.1
ActiveBatch by Redwood is reliable and stable, minimizing disruptions and reducing manual intervention across various environments.
Sentiment score
7.3
Ivanti ITSM is stable and reliable, with few bugs, quick resolutions, and minor performance issues affecting some users.
Once workflows are properly configured, they can run continuously and predictably, reducing operational delays and manual follow-up work.
Ai/Data Analyst at CSD
ActiveBatch by Redwood is highly reliable and runs jobs on schedule.
Cloud Engineer at TO THE NEW Digital
Ivanti Automation is very robust and reliable with no latency issues or glitches.
Senior DevOps & Release Management Engineer at EBC
I would rate the stability from one to ten as a nine.
Technical Account Manager at a computer software company with 11-50 employees
 

Room For Improvement

ActiveBatch needs a better interface, integrations, onboarding, documentation, automation reliability, cloud support, customer service, and performance improvements.
Ivanti ITSM needs better Linux patching, tool integration, UI modernization, Mac support, API integration, and enhanced training and documentation.
On the web console, users encounter daily activity issues where the job instances do not appear or update correctly, and they cannot view the latest logs.
Application Administrator Lead at Bluestem
Another improvement area could be smarter analytics or AI-driven recommendations, such as proactively identifying workflow bottlenecks, failed job patterns, or optimization suggestions instead of relying mostly on manual monitoring.
Ai/Data Analyst at CSD
I rate ActiveBatch by Redwood an eight out of ten because it is powerful, but a perfect score would require a more modern, user-friendly interface and slightly faster performance.
Cloud Engineer at TO THE NEW Digital
There could be an improvement in the ability to easily integrate other systems without extensive development.
Consultant ITSM at Easydesk
The user interface could be more futuristic and modernized in terms of styling and colors.
Senior DevOps & Release Management Engineer at EBC
Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool.
Manager - Technical Support at a tech vendor with 10,001+ employees
 

Setup Cost

ActiveBatch by Redwood provides valuable automation with a subscription model, inclusive support, and no agent fees, despite cost concerns.
Ivanti ITSM offers annual subscription pricing based on users, considered costly by some compared to alternatives like ServiceNow.
My experience with pricing, setup cost, and licensing for ActiveBatch by Redwood has been great
Application Administrator Lead at Bluestem
The main benefit comes from the amount of manual effort and operational time saved through automation.
Ai/Data Analyst at CSD
I think the pricing aspect is cost-efficient.
Technical Account Manager at a computer software company with 11-50 employees
 

Valuable Features

ActiveBatch by Redwood enhances efficiency with robust scheduling, seamless integration, user-friendly interface, and scalable workflow automation features.
Ivanti ITSM enhances IT management with automation, flexibility, stability, scalability, integration, and customization, boosting productivity and efficiency.
The addition of AI has made troubleshooting and supporting users through ActiveBatch by Redwood quicker for me.
Application Administrator Lead at Bluestem
Automating the scheduled data workflows and integrations helped improve analyst productivity by around 25 to 30%.
Ai/Data Analyst at CSD
Cross-platform integration helps my daily work as we automate tasks across Windows, Linux, and other cloud tools seamlessly.
Cloud Engineer at TO THE NEW Digital
The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
Consultant ITSM at Easydesk
Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests.
Senior DevOps & Release Management Engineer at EBC
What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system.
Manager - Technical Support at a tech vendor with 10,001+ employees
 

Categories and Ranking

ActiveBatch by Redwood
Ranking in Process Automation
12th
Average Rating
9.0
Reviews Sentiment
7.2
Number of Reviews
41
Ranking in other categories
Managed File Transfer (MFT) (10th), Workload Automation (8th)
Ivanti ITSM
Ranking in Process Automation
14th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
22
Ranking in other categories
Help Desk Software (10th), IT Service Management (ITSM) (10th)
 

Mindshare comparison

As of September 2026, in the Process Automation category, the mindshare of ActiveBatch by Redwood is 1.2%, up from 0.8% compared to the previous year. The mindshare of Ivanti ITSM is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
ActiveBatch by Redwood1.2%
Ivanti ITSM1.2%
Other97.6%
Process Automation
 

Featured Reviews

Sai  - PeerSpot reviewer
Ai/Data Analyst at CSD
Automation has streamlined complex data workflows and now saves time on recurring reporting
To improve ActiveBatch by Redwood, the UI could be more modern and intuitive, and another thing that comes to mind is that it can feel overwhelming when workflows become large and complex. Troubleshooting can take extra time when there are multiple dependencies, jobs, and integrations running together. Better visualization of workflow relationships and easier debugging would really help. I would also appreciate seeing more simplified onboarding and documentation for newer users, as there is a learning curve at the beginning. Another improvement area could be smarter analytics or AI-driven recommendations, such as proactively identifying workflow bottlenecks, failed job patterns, or optimization suggestions instead of relying mostly on manual monitoring. From an operational perspective, faster configuration for integrations and cloud-based workflows would make implementation smoother, especially in environments working heavily with APIs and data pipelines. I have covered the main points regarding needed improvements. Overall, the platform is very capable and reliable for automation and workflow scheduling, especially in data-heavy environments. Most of the improvements I want are around making it easier for day-to-day use, such as a more intuitive UI, simpler troubleshooting for complex workflows, better onboarding for newer users, and more intelligent monitoring or optimization insights. The core functionality is strong, and the biggest opportunity is improving the overall user experience and simplifying operational management.
Rajat_Srivastava - PeerSpot reviewer
Manager - Technical Support at a tech vendor with 10,001+ employees
Has helped streamline ticketing and change management while offering clear documentation support
Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Financial Services Firm
11%
Construction Company
10%
Manufacturing Company
7%
Outsourcing Company
10%
Manufacturing Company
10%
Financial Services Firm
9%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise13
Large Enterprise52
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for ActiveBatch Workload Automation?
I was not directly involved in the pricing, setup cost, and licensing decisions for ActiveBatch by Redwood, so my experience is from the user and workflow side rather than procurement. However, bas...
What needs improvement with ActiveBatch Workload Automation?
ActiveBatch by Redwood could be improved with a more modern and intuitive user interface, faster performance for very large workflows, and expanded built-in integrations with newer cloud and DevOps...
What is your primary use case for ActiveBatch Workload Automation?
My main use case for ActiveBatch by Redwood is enterprise workload automation, job scheduling, and orchestrating business processes across applications, servers, and cloud environments. For example...
What needs improvement with Ivanti Neurons for ITSM?
Areas that have room for improvement with Ivanti Neurons for ITSM might include some of the reliability with Mac devices. I've noticed sometimes it can be a bit flaky with Mac OS environments.
What is your primary use case for Ivanti Neurons for ITSM?
I use this product for patch management, remote access, and endpoint control.
 

Also Known As

ActiveBatch
HEAT Service Management, Ivanti Automation
 

Overview

 

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital
AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Find out what your peers are saying about ActiveBatch by Redwood vs. Ivanti ITSM and other solutions. Updated: September 2026.
912,930 professionals have used our research since 2012.