Alemba Service Manager vs ServiceNow comparison

Alemba and ServiceNow are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #31, while ServiceNow is ranked #1 with an average rating of 8.6. Alemba holds a 0.9% mindshare in ISM, compared to ServiceNow’s 15.9% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

552 Views
546 Comparison Views

100% willing to recommend

ServiceNow

Read 224 ServiceNow reviews

23,781 Views
8,323 Comparison Views

91% willing to recommend

Alemba Service Manager

ServiceNow

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

ServiceNow and Alemba Service Manager compete in IT service management. ServiceNow holds an advantage due to its comprehensive features, making it ideal for larger enterprises, while Alemba is suited for small to mid-sized businesses with its simplicity.

Features: ServiceNow provides an integrated platform with automation, workflow management, and robust reporting tools. Alemba Service Manager offers strong configuration management, request management, and seamless integration with existing IT environments. Key differences emerge in ServiceNow’s expansive suite and Alemba’s focus on customizable, user-friendly functionalities.

Ease of Deployment and Customer Service: ServiceNow offers cloud-based deployment with extensive support, catering well to larger businesses needing scalable solutions. Alemba Service Manager provides flexible options including on-premise and hybrid, appealing to businesses with specific infrastructure needs. ServiceNow's deployment may require more time, while Alemba’s straightforward model offers personalized support for enhanced satisfaction.

Pricing and ROI: ServiceNow generally has higher initial setup costs but delivers significant ROI for large-scale operations. Alemba Service Manager's competitive pricing with lower initial costs attracts smaller organizations seeking quick ROI. ServiceNow's model appears more expensive yet provides long-term value, contrasting with Alemba's cost-effectiveness for focused IT service management needs.

To learn more, read our detailed Alemba Service Manager vs. ServiceNow Report (Updated: February 2026).

Buyer's Guide

Alemba Service Manager vs. ServiceNow

February 2026

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Helped 881,757 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

31st

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in IT Service Management (ITSM)

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

As of February 2026, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.9%, up from 0.8% compared to the previous year. The mindshare of ServiceNow is 15.9%, down from 24.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
ServiceNow	15.9%
Alemba Service Manager	0.9%
Other	83.2%

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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MichaelTang1

Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees

Seamless data integration and advanced automation improve service delivery efficiency

I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Incident Management is the most valuable feature of the solution."

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"The workflow is very good, as well as customizable."

"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."

"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."

"It helped me save time—it would be more than 30% in time savings, with fewer man-hours and improved service delivery through automation capabilities."

"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."

"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."

"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."

"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."

"ServiceNow was the first true enterprise to service management platform."

More ServiceNow pros

Cons

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"The reporting needs to be improved."

"The product should improve its ability to integrate with third-party tools."

"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."

"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."

"The Express edition does not allow the option for scripting."

"To make ServiceNow better, they should reduce their pricing, especially because there's a lot of competition. Many customers have moved to ManageEngine because they cannot afford the license cost."

"It's too complicated and there are too many options."

"The biggest complaint I have is that the ServiceNow search engine is not very robust."

"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."

"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."

More ServiceNow cons

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"The product is much cheaper than ServiceNow."

"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."

"Getting the solution up and running is expensive."

"The cost is quite high."

"This is a pretty expensive product, so the licensing could be better."

"I have found the solution very expensive."

"The product cost is higher than that of other vendors."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Government

24%

Computer Software Company

12%

Energy/Utilities Company

Real Estate/Law Firm

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	166

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

January 2026

Download Alemba Service Manager product report

Buyer's Guide

ServiceNow

January 2026

Download ServiceNow product report

Also Known As

vFire

No data available

Interactive Demo

Alemba

Demo not available

ServiceNow

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Alemba Service Manager vs. ServiceNow

February 2026

Free Report: Alemba Service Manager vs. ServiceNow

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