Alemba Service Manager vs ServiceNow comparison

Alemba and ServiceNow are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #30, while ServiceNow is ranked #1 with an average rating of 8.5. Alemba holds a 1.0% mindshare in ISM, compared to ServiceNow’s 16.6% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

506 Views
501 Comparison Views

100% willing to recommend

ServiceNow

Read 224 ServiceNow reviews

22,688 Views
7,487 Comparison Views

91% willing to recommend

Alemba Service Manager

ServiceNow

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

ServiceNow and Alemba Service Manager compete in IT service management. ServiceNow holds an advantage due to its comprehensive features, making it ideal for larger enterprises, while Alemba is suited for small to mid-sized businesses with its simplicity.

Features: ServiceNow provides an integrated platform with automation, workflow management, and robust reporting tools. Alemba Service Manager offers strong configuration management, request management, and seamless integration with existing IT environments. Key differences emerge in ServiceNow’s expansive suite and Alemba’s focus on customizable, user-friendly functionalities.

Ease of Deployment and Customer Service: ServiceNow offers cloud-based deployment with extensive support, catering well to larger businesses needing scalable solutions. Alemba Service Manager provides flexible options including on-premise and hybrid, appealing to businesses with specific infrastructure needs. ServiceNow's deployment may require more time, while Alemba’s straightforward model offers personalized support for enhanced satisfaction.

Pricing and ROI: ServiceNow generally has higher initial setup costs but delivers significant ROI for large-scale operations. Alemba Service Manager's competitive pricing with lower initial costs attracts smaller organizations seeking quick ROI. ServiceNow's model appears more expensive yet provides long-term value, contrasting with Alemba's cost-effectiveness for focused IT service management needs.

To learn more, read our detailed Alemba Service Manager vs. ServiceNow Report (Updated: December 2025).

Buyer's Guide

Alemba Service Manager vs. ServiceNow

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

30th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in IT Service Management (ITSM)

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 1.0%, up from 0.8% compared to the previous year. The mindshare of ServiceNow is 16.6%, down from 24.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
ServiceNow	16.6%
Alemba Service Manager	1.0%
Other	82.4%

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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Shafqat Paracha

General Manager at sPerception IT

Adopting flexible workflows with customized automation delivers measurable benefits

There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum globally so people can easily access them and engage them for client meetings and more. From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have. When providing advice to users, I would suggest they consider making strategic decisions about their per user pricing since it is very high. In our region, people normally start with 5 to 10 users, but the per user price is quite steep. Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"Incident Management is the most valuable feature of the solution."

"The workflow is very good, as well as customizable."

"Identifies better ways to license software or eliminate unused software to save money."

"Everything about the schema, including the design of ServiceNow, is great."

"It offers ready-built automation and simpler configuration for workflows."

"The solution has very good automation tools."

"The most valuable features of ServiceNow for me are its ticketing and reporting capabilities."

"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."

"SPM and ITSM features are the most helpful."

"The look and feel is a valuable benefit for adoption."

More ServiceNow pros

Cons

"The reporting needs to be improved."

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"The product should improve its ability to integrate with third-party tools."

"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."

"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."

"The solution's user experience could be improved concerning its UI and portals."

"Their cloud management is also not that great compared to other products."

"The pricing of the solution could be better. It's a bit high."

"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."

"It's too complicated and there are too many options."

"The scalability needs improvement."

More ServiceNow cons

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"The product is much cheaper than ServiceNow."

"It has a higher cost compared to local/regional solutions."

"The solution is expensive."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

"It is very expensive because it is a big organization. You have to pay for additional things."

"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."

"The CapEx version is great."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."

More ServiceNow pricing and cost advice

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Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Government

24%

Computer Software Company

12%

Energy/Utilities Company

10%

Performing Arts

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	166

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

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Compared 48% of the time

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Compared 27% of the time

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Compared 6% of the time

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Compared 4% of the time

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Compared 4% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 4% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download Alemba Service Manager product report

Buyer's Guide

ServiceNow

January 2026

Download ServiceNow product report

Also Known As

vFire

No data available

Interactive Demo

Alemba

Demo not available

ServiceNow

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Alemba Service Manager vs. ServiceNow

December 2025

Free Report: Alemba Service Manager vs. ServiceNow

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