Alorica Business Process Outsourcing (BPO) vs Teleperformance Contact Management Outsourcing comparison

Alorica and Teleperformance are both solutions in the Customer Management Contact Center Outsourcing category. Alorica is ranked #5, while Teleperformance is ranked #2. Alorica holds a 5.9% mindshare in CMCC, compared to Teleperformance’s 17.7% mindshare.

Alorica Business Process Ou...

206 Views
173 Comparison Views

Teleperformance Contact Man...

534 Views
342 Comparison Views

Alorica Business Process Ou...

Teleperformance Contact Man...

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alorica Business Process Ou...

Ranking in Customer Management Contact Center Outsourcing

5th

Average Rating

0.0

Number of Reviews

Ranking in other categories

Order-to-Cash BPO Providers (8th)

Teleperformance Contact Man...

Ranking in Customer Management Contact Center Outsourcing

2nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Customer Management Contact Center Outsourcing category, the mindshare of Alorica Business Process Outsourcing (BPO) is 5.9%, up from 1.2% compared to the previous year. The mindshare of Teleperformance Contact Management Outsourcing is 17.7%, down from 27.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Management Contact Center Outsourcing Market Share Distribution
Product	Market Share (%)
Teleperformance Contact Management Outsourcing	17.7%
Alorica Business Process Outsourcing (BPO)	5.9%
Other	76.4%

Customer Management Contact Center Outsourcing

Top Industries

By visitors reading reviews

No data available

Manufacturing Company

14%

Hospitality Company

10%

Healthcare Company

10%

Recreational Facilities/Services Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

Foundever vs Alorica Business Process Outsourcing (BPO)

Compared 36% of the time

Alorica Contact Management Outsourcing vs Alorica Business Process Outsourcing (BPO)

Compared 16% of the time

Stream Global Services Contact Management Outsourcing vs Alorica Business Process Outsourcing (BPO)

Compared 13% of the time

More Alorica Business Process Outsourcing (BPO) Competitors

Concentrix vs Teleperformance Contact Management Outsourcing

Compared 36% of the time

Foundever vs Teleperformance Contact Management Outsourcing

Compared 25% of the time

TaskUs vs Teleperformance Contact Management Outsourcing

Compared 16% of the time

Sutherland Contact Management Outsourcing vs Teleperformance Contact Management Outsourcing

Compared 5% of the time

Alorica Contact Management Outsourcing vs Teleperformance Contact Management Outsourcing

Compared 5% of the time

More Teleperformance Contact Management Outsourcing Competitors

Also Known As

NCO Order-to-Cash BPO, NCO Contact Management Outsourcing

No data available

Overview

Information not available

Alorica

Teleperformance Contact Management Outsourcing Multichannel Solutions consist of Customer Care, Technical Support and Sales. Services provided includes:

Delivers multilingual communications across a wide variety of channels, aided by automation.
Manages and coordinates corrective action processes.
Provides customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments).
Offers rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.

Teleperformance

Sample Customers

Public Utility Commission

Information Not Available

See our list of best Customer Management Contact Center Outsourcing vendors.

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