Amdocs CES vs IBM OSS comparison

The compared Amdocs and IBM solutions aren't in the same category. Amdocs is ranked #119 in CRM , and holds a 0.4% mindshare in the category. IBM is ranked #7 in OSS , and holds a 5.2% mindshare.

Amdocs CES

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375 Comparison Views

IBM OSS

184 Views
158 Comparison Views

Amdocs CES

IBM OSS

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Amdocs CES and IBM OSS based on real PeerSpot user reviews.

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Buyer's Guide

CRM

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amdocs CES

Average Rating

0.0

Number of Reviews

Ranking in other categories

CRM (119th), Customer Experience Management (30th), Billing Software (62nd)

IBM OSS

Average Rating

0.0

Number of Reviews

Ranking in other categories

Operations Support Systems (7th)

Mindshare comparison

Amdocs CES and IBM OSS aren’t in the same category and serve different purposes. Amdocs CES is designed for CRM and holds a mindshare of 0.4%, up 0.0% compared to last year.
IBM OSS, on the other hand, focuses on Operations Support Systems, holds 5.2% mindshare, up 5.1% since last year.

CRM Market Share Distribution
Product	Market Share (%)
Amdocs CES	0.4%
Microsoft Dynamics CRM	2.5%
SAP CRM	2.1%
Other	95.0%

CRM

Operations Support Systems Market Share Distribution
Product	Market Share (%)
IBM OSS	5.2%
Ericsson OSS	20.9%
NetCracker OSS	18.1%
Other	55.8%

Operations Support Systems

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Comparisons

LotusFlare DNO Cloud vs Amdocs CES

Compared 31% of the time

NetCracker OSS vs Amdocs CES

Compared 28% of the time

Nokia Siemens NetAct vs Amdocs CES

Compared 18% of the time

IBM Sterling Order Management vs Amdocs CES

Compared 12% of the time

Ericsson OSS vs Amdocs CES

Compared 12% of the time

More Amdocs CES Competitors

NetCracker OSS vs IBM OSS

Compared 51% of the time

Oracle OSS vs IBM OSS

Compared 49% of the time

More IBM OSS Competitors

Product Reports

Buyer's Guide

CRM

February 2026

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Overview

CES is the only integrated suite that redefines the customer experience from the device to the network.

Amdocs

IBM OSS Transformation offers the right products and services to make a comprehensive, effective OSS transformation a reality. CSPs can take advantage of IBM tools and processes, real-time OSS, network and operational analytics, and security oversight to transform themselves into streamlined organizations that are better equipped to meet the challenges facing them.

IBM

Sample Customers

AAPT, Ono, Oi, NOS, AT&T, Bezeq, BT Plc, Cellcom, Cricket Wireless, CSL Limited, ICE, KPN, Linkem

Ultra Petroleum, Erhvervsstyrelsen, Carnegie Mellon University, Globo, Getin Noble Bank S.A., Coca-Cola Enterprises Inc., Vasaloppet, Baylor College of Medicine, DP World Australia, North Pacific Bank Ltd.

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881,707 professionals have used our research since 2012.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.