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AppNeta by Broadcom vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AppNeta by Broadcom
Ranking in Network Monitoring Software
68th
Ranking in Cloud Monitoring Software
41st
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Digital Experience Monitoring (DEM) (16th), DX NetOps (3rd)
New Relic
Ranking in Network Monitoring Software
8th
Ranking in Cloud Monitoring Software
5th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
172
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)
 

Mindshare comparison

As of February 2026, in the Network Monitoring Software category, the mindshare of AppNeta by Broadcom is 0.7%, up from 0.7% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
New Relic1.4%
AppNeta by Broadcom0.7%
Other97.9%
Network Monitoring Software
 

Featured Reviews

Out West - PeerSpot reviewer
Project Manager and IT Management Consultant at a integrator with 1,001-5,000 employees
Provides great visibility, offers quantifiable data, and helps with testing latency tolerance
When you look in the layer 7 environment, you actually can see the code operating against the two parties. It could be a client server, a web server, or a database server. It could be a database server and another database server. You can look at whatever those application components are and you see how they're interoperating. If for some reason, there's a runaway command or something that's inefficient, you can see the command that's being executed and the players that it's operating against. I did that with the infrastructure team and the application development team, and we could very quickly remedy problems with the application that the organization was facing for an extended period of time, even before my project was initiated. I've recently looked at their current offering and see that they can investigate Layer 7 network to see what commands are being written and passed or returned. That's quite useful. It will help identify latency and if it is related to the traffic or the code itself. That, in turn, helps people debug more quickly. We can rectify issues in days as opposed to months. I like that we have quantifiable data in order to get true measures. The solution provides more visibility into the monitoring of traffic. It helps address blind spots. It develops an intelligent fabric that gives you a more realistic view of the true traffic within the environment. When it comes to the visibility into the infrastructure, it is imperative that the people applying these probes understand the reference architecture and understand their segmentation model. Sometimes if an organization has a compliance responsibility, then normally, the segmentation models are somewhat defined. If, for some reason, the organization is open and there aren't too many like that anymore, then there are no problems. You start to segment the incident and try to understand the relationship between these different assets and the environment, it might block traffic and you might not be able to see it. When you're dealing with Cisco fabric, if for some reason you have a host hanging off a distribution switch and another host hanging off a distribution switch based on the Cisco fabric, that traffic may never hit the core switch. Sometimes people analyze NetFlow off the core, but if something is operating through a distribution switch, you will never see that traffic when you're dealing with a Cisco fabric. I define that as a layer 2 blind spot. In order for you to rectify that, you have to have probes in environments that travel through the course switch to see the full amount of traffic. Once you set up the fabric, that becomes one large network to your network environment, and they're not traffic tracking anything within it until it hits a port somewhere. Alerting is becoming more critical over time. I've been in this business for a long time. Twenty years ago we'd be in a data center and we'd have a perimeter network and we'd be done. The bottom line would be very difficult for someone to come in and compromise my environment. Then we extended our environments from on-premise into co-location. Now we actually have traffic that goes over a wide area network. As such, our security profile changes over time. At first, we would normally do it through all layer 2 relationships or VPN-type environments, but now we're doing it over the internet. The instant we poke a hole through your internet, even though we have a tunnel within it, we're exposed to a higher-threat environment. Now that we're in the cloud, we're going through a higher-threat environment. Around two years ago there was an exploit that focused on the chip. So even if I'm using a cloud provider, I'm leveraging their hypervisor, and I have my own tenancy, at the end of the day everything runs through a processor. So when that processor exploit came through, around four years ago, that problem's wide open. At the end of the day, now more than ever, monitoring is important. Somebody noticed a spike in traffic, somebody compromised the environment. It was a ransomware attack. Because of that leading indicator plus the consideration of the compute environment as well, they could shut down the attack but if they didn't have that capability, they would've been taken advantage of. Based on the ability to look for those leading indicators that can be fed back or introduced into your SIEM environment to make sure that you're responding to any threats that may occur, which are more prevalent now than ever before. The user interface they have right now is very powerful.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's technical support is very good."
"Delivery and experience are valuable. The usage in terms of the traffic application captures and other similar things is also valuable."
"The product helps us understand networks and user experience. It helps us to understand the issues."
"A lot of times one of the AppNeta transactions showed that there is an issue, whereas everything seemed to be working properly. Once we dug into it, we realized that it really was highlighting a problem that otherwise we would not have seen."
"The main feature that we use is what they call Delivery, which is the testing of network paths end-to-end."
"We get complete, hop-by-hop visibility into the internet and we can know how much latency is taking place from one hop to another. That way, we know whether a particular hop belongs to the ISP, or that it is something owned by our own client's office, or is something to do with the SaaS network."
"This solution helps prove that, if we move to cloud, we'll still be as effective as we are on-premises."
"New Relic helped with the mean time to detection, the MTDD metric tracked for applications, where the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes, which has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization."
"The product's initial setup phase was very easy."
"The most valuable feature of the solution is its ability to execute queries and analyze the data."
"The best features New Relic offers are end-to-end tracing of any calls and custom dashboards."
"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."
"The most important thing is that it tells us where the latency in throughput and response time are."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"Working with the solution is very easy. It's user-friendly."
 

Cons

"AppNeta by Broadcom needs to add more features to its dashboards. It also needs to work on providing out-of-the-box reports."
"Having to deal with configuring the end devices using a USB stick is a bit cumbersome. It would be nice if there was a better way of handling that."
"Instead of integrating with other people, they should expand their interior capabilities."
"Cloud monitoring could be better. That's one of the biggest pain points for me. I have shared this feedback with them multiple times, but they're limited to some extent. That's one area where I've seen a problem."
"I think some of the product's documentation has shortcomings and needs improvement."
"They should try and make diagnostics run a bit quicker. When the problem occurs on a network, AppNeta runs automatic diagnostics on the end-to-end path. The path it was testing only to the destination, it now runs the same test to all of the devices and all the intermediate devices. Depending on the number of intermediate devices, it can take several minutes to run. If we're trying to find or diagnose a problem that only lasts two or three minutes, it may be that the diagnostics is still running by the time the problem is cleared. The only thing, which I have also mentioned to AppNeta in the past, is that there should be much faster and much more lightweight diagnostics, which can be completed within 30 seconds or one minute, rather than in 5 to 10 minutes."
"I would like to see some advanced dashboard features. It could also be integrated with third-party tools. For example, an integration with a reporting solution would be helpful. Out-of-the-box, there are few dashboards or reports. What it does have is useful, but there should be additional dashboards."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"Email alert customization is limited."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"New Relic can be improved in a few areas. I noticed that some things can be easily done through Splunk but not through New Relic."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"Compared to their competitors, they are missing some features at the moment."
 

Pricing and Cost Advice

"It's worth the money."
"The small probe is probably around $3,000 and the very large probe that they make for massive data centers might be $50,000 or $60,000. It's a subscription model, so the payment is per year."
"I find the solution's price to be fairly good."
"AppNeta by Broadcom is not expensive."
"I inherited this from a different version, and I haven't yet gone through a renewal because we had purchased three years upfront. So, to me, that still remains to be seen. Once it comes up for renewal, we'll see what happens. Especially because now it is Broadcom, it is going to change anyway."
"Broadcom software is always a little expensive because they provide quality."
"We typically don't get involved in the commercial side, but the list price is probably something like $3,000 for a small probe. However, that gives all of the features that the probe can do, whether or not you use them. In the old days, up until two or three years ago, each of the separate features was a separately licensable module so that you could add things that you wanted, and you didn't have to add things that you didn't want. They've changed all that now, and everything the probe can do is a part of the base license."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"Because of budget, we are not using the mobile app part of this tool."
"Cost is significant with a lot of extras."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Financial Services Firm
14%
Insurance Company
7%
Computer Software Company
5%
Financial Services Firm
13%
Computer Software Company
10%
Manufacturing Company
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise8
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise76
 

Questions from the Community

What open source tool can one use to measure bandwidth from one's upstream service provider?
One I am looking closely at is AppNeta. They have an appliance that can digest the flow and do a better job than Netflow. The other one we are using is ExtraHop. This has both a Datacenter Hig...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Ebay, Citrix, National Instruments, Marriott, AT&T, Bon-Ton, McDonald's, Netflix, PayPal, Uber, QAD
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about AppNeta by Broadcom vs. New Relic and other solutions. Updated: January 2026.
881,733 professionals have used our research since 2012.